Love live oak, despise their app
I love using live oak as my savings account, but their app is just awful. I’ve used them for a few years now and they just can’t seem to get a working login system going. Every time I attempt to login Face ID makes multiple attempts to log me in before the app gives up with a failure message, but then this error won’t go away when I attempt to login with a password with the only solution being to close the app, relaunch, login with a password again, and wait while it seems to attempt Face ID a couple more times and then let me in again. 1 star because this awful login experience still hasn’t been fixed years later, somehow it’s gotten worse, and it’s about time live oak gave their mobile app some much needed attention.
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Can’t easily get into the app
Once you can get in the app works. All I really do is check my balance and make transfers to my checking. But getting into the app is difficult. The face recognition does not work at all. It tries to read my face twice and then puts me back to the login. So I have to let it do that every time I open the app and then enter my password. Fine, once I am in the app is works, HOWEVER, if I get timed out, I have to go through the entire login process again AND many times I am not able to get back in! This is not good and needs to be fixed!
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User experience is awful
The login process needs a lot of work. I had to use Apple Face ID 6 times total to log in. Still didn’t work, so I used “fill password”, with Face ID and the screen went blue. Clicked on the screen, went back to normal, hit sign in, Face ID 2 more times. I hit remember my device every time. Just not a good app experience. I only need a HSYA so I am moving to a different bank.
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Face ID broken
Is great when functional. iPhone 12 mini, iOS 18.7.1, latest app. Face ID triggers twice, fails, manual login required and 2FA always triggered. Started getting failed to retrieve tokens. Reinstalling the app doesn't fix it. Was 5/5 when actually functional. Never experienced something like this before with a banking app.
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Face ID
App is fine, provided it if works.
Here is the problem.
Each time when I use Face ID it requires passcode again.
After passcode typed Face ID works, but only one time. Very next time it asks for passcode again.
Definitely it’s an app glitch.
Here is the problem.
Each time when I use Face ID it requires passcode again.
After passcode typed Face ID works, but only one time. Very next time it asks for passcode again.
Definitely it’s an app glitch.
