Surprisingly Helpful and Easy to Use
The new AI chatbot feature is really promising. I was honestly surprised to see how much I spent in certain categories and time periods. It was eye-opening.
It’s super easy to just ask a question and get a clear answer right away, instead of digging through statements. It actually makes tracking my spending simple and convenient. Great addition to the app!
It’s super easy to just ask a question and get a clear answer right away, instead of digging through statements. It actually makes tracking my spending simple and convenient. Great addition to the app!
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ケンショウイン
Loyalty and Quality Service
不正利用への対応に大きく失望しました
不正利用への対応に大きく失望しました
今回、不正利用について楽天カードに問い合わせようとしましたが、対応してくれたのは機械のみで、まったく役に立ちませんでした。
ずっと楽天カードは安心・安全なカードだと思っていましたが、海外から約¥48,000もの不正請求があり、それについても「何もできない」という対応で本当にがっかりしました。
利用者としてとても不安になりますし、サポート体制を改善してほしいと強く感じました。
今回、不正利用について楽天カードに問い合わせようとしましたが、対応してくれたのは機械のみで、まったく役に立ちませんでした。
ずっと楽天カードは安心・安全なカードだと思っていましたが、海外から約¥48,000もの不正請求があり、それについても「何もできない」という対応で本当にがっかりしました。
利用者としてとても不安になりますし、サポート体制を改善してほしいと強く感じました。
Very helpful
I really appreciate the effort you put into making an english app.
I hope someday you can integrate changing language in all your apps.
I got my first credit card and first phone under rakuten due to it being foreigner-friendly.
This app has the basics. Although it might feel a bit lacking compared to the japanese version app.
I hope someday you can integrate changing language in all your apps.
I got my first credit card and first phone under rakuten due to it being foreigner-friendly.
This app has the basics. Although it might feel a bit lacking compared to the japanese version app.
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User friendly banking app
Easy to navigate and available on English language. I hope more features will be added soon.
Purchase notifications arrive so late!
Receiving purchase email notifications days after using the card is absolutely ridiculous. Often, these emails lack merchant details, making it difficult to recall the transactions.
In contrast, my other credit card from a developing country sends instant notifications with merchant details, amount charged, and the exact date and time of the purchase. Considering Rakuten's greater resources, why is its service so much less efficient compared to my card from the developing country?
In contrast, my other credit card from a developing country sends instant notifications with merchant details, amount charged, and the exact date and time of the purchase. Considering Rakuten's greater resources, why is its service so much less efficient compared to my card from the developing country?
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good!
good app!!
This app is very good for studying English!
This app is very good for studying English!
