Raley's User Reviews

Customer Experience

Positive experience20.5% of reviews
Neutral6.1% of reviews
Negative experience73.4% of reviews

~ Based on 293 written reviews from the US App Store.

What users say

Is Raley's Safe?

Raley's appears safe based on user ratings. AppsHunter Safety Score for Raley's is 92/100.

This assessment is based on 18,204 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.4% of ratings point to a safe experience
3.3% of ratings suggest some concerns
6.3% of ratings point to a risky experience

~ Based on 18,204 App Store ratings for Raley's.

Is Raley's Legit?

Raley's appears to be a legitimate app. AppsHunter Legitimacy Score for Raley's is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Annoying 'How Would You Like To Shop' Keeps Popping Up

clipping coupons is already frustrating and cumbersome, but this app creates an added joy by having a 'how would you like to shop' (pickup, delivery, in-store) pop up banner appear every page you go to. i cannot even begin to explain how annoying it is. please get rid of that thing.

Doesn’t work!

No matter how often I update the app, and get connected to the store WiFi, I cannot use the app in the store. This is SO frustrating.

Remove unavailable offers!

In the app's Offers section, there are several offers when you click the button to clip them, you get a message, "Well that went fast! The offer has reached its limit and is no longer available. Keep an eye out for the next one!"

The app needs to remove these as soon as they're unavailable! So annoying!
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Get rid of the sliding mag screen

How many times can I others tell you to get rid of that sliding nag screen? It’s impossible to navigate without exiting out of that multiple times. It makes the app beyond annoying.

What have you done

Used to love this app. Throw choices into cart, delete as I shopped. So easy. This new shopping list method os terrible. Too much clicking, slows down the entire process. HATE IT.

Unstable and inconvenient to use

Every time this app updates, it becomes more unstable to use. Now I can’t use it for more than a few seconds before it crashes or encounters some sort of error. I’ve tried deleting the app and downloading it again, but it never fixes anything. I hate using this app so much just to clip app-only coupons.
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Too Many Updates

I’ve never used an app with so many updates. Imagine you’re at the grocery store and you want to use the app, but no! You have to update inside the grocery store where you can’t get on the Wi-Fi! I’m so sure.

Can’t Log On

It’s been 5 days and I’m stuck in a loop and cannot log on to complete weekly order… frustrated

Fix these app quirks!

Raley's needs to fix the following quirks on the app. The first is that a screen keeps popping up asking if you plan to shop in-store, pickup, or delivery. It keeps popping up! Very annoying!

Also, and probably more annoying, is clipping coupons. There are always seceral coupons that the app says aren't available even though the coupon buttons are there. Then you get sent back to the beginning of the coupon section, so you gotta scroll back to where you were. Ugh!
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Updates

Every time there is an update (which seems like weekly) all the saved facial recognition goes away and you have to enter ID and password which is frustrating

Unavailable offer

I was trying to clip the weekly offers and it keeps giving me the unavailable!?!
Really stupid it is limited to so many people clicking it, because how many don’t even use it? I always clip all offers. Same with a different store. If you don’t give me the offer I clip, guess what, I am not even going to bother to come in. So you are loosing income over a few cents. Really need to overhaul that app… could get more customers in the store
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Doesn’t accept wic

Avoid this store if you have wic. Items that should qualify (cheese, produce, etc) and scan as eligible in the wic app will not work at the register. You’ll be paying out of pocket with no explanation from cashier except “item not eligible”. Go to Safeway where you can even use wic at self checkout! Actually go to ANY OTHRR MAJOR grocery store and you can use wic.
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Need to Update

Every time I get ready to use the app, about every two weeks, it needs an update. Why? Recently put me in a loop trying to shop and find a store. It fails to keep my store stored in the app. What perks do I have? Just give me the member price, which in the old days were called sale ads.

Never works

Every single time I need to use this app it needs an update. It always glitches out and is not straightforward to use to get the coupons. Every Raley’s in my area doesn’t have service inside of it so if you see something you want to grab the coupon too bad the app won’t work and the WIFI in store doesn’t connect.
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Terrible app

Always crashes and far behind on technology compared to other grocery store’s applications.

Stupid label placement

The bakery places labels on the bottom of products. That forces customers to invert products. If Raley’s goal is convenience for cashiers they have ignored the needs of customers by not having the intelligence to put a bar code on the bottom and a product label on the top!

misleading information

do not trust coupon and discount show in the app, it’s showing available in app but actually can’t use, it just force you to pay higher price at the counter

Still Waiting for the app to be fixed

It’s been months (years?) since the many issues mentioned and while the app is updated often it’s still a mess. I would expect more from Raley’s.

I won’t rehash all the issues here. Primarily though: the stupid screen that slides over *multiple* times to ask how I want to shop but then seems to have no memory of my choice. 🤦🏻‍♀️
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Waiting for the app to be fixed

It’s been months (years?) since the many issues mentioned and while the app is updated often it’s still a mess. I would expect more from Raley’s.

I won’t rehash all the issues here. Primarily though: the stupid screen that slides over multiple times to ask how I want to shop but then seems to have no memory of my choice. 🤦🏻‍♀️
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Updates too frequently

It's rather tiresome opening the app only to find I can't clip coupons because I need to update the app every week. I appreciate the deals, but it gets frustrating.