Is it the shopper or the app?
I made notes in the cart for my shopper to express our preferences, as well as clarify quantity on a produce item (e.g. one tomato, not one vine cluster). My shopper either ignored the notes, or the notes are not showing on their end. In a text exchange with my shopper, they sent a photo of what they saw on the shopping order, and it did not include my notes. However, on the summary sheet attached to my receipt, the notes were there. So, is it a shopper fail, or the app not giving all the info to the shopper to help them fulfill the order correctly?
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Tips for the Raley’s team
This seems like a cheap knockoff of Safeway’s app, which isn’t fantastic either. A direct copy of Safeway’s app would still be an improvement.
What’s really maddening is that every time I go to use the app, it has to be updated. I’m never home when I open it, either so it takes for ever over the store’s WiFi. The app itself is slow, as well, which is amplified by slow in-store WiFi and no cell service in store.
What’s really maddening is that every time I go to use the app, it has to be updated. I’m never home when I open it, either so it takes for ever over the store’s WiFi. The app itself is slow, as well, which is amplified by slow in-store WiFi and no cell service in store.
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Issues with downloading Raley’s free app smh
Why am I having such a difficult time download a “FREE APP” smh!!!! Asks me for my card info then says not able to process!!?? WTF!?? Since when did we have to do all this BS……
Gives no information
Can’t find anything
Ravenscoft
Raley’s is NOT the easiest app for ordering groceries. Try Safeway or DoorDash or Amazon.
Suggestion to Raley’s IT supervisor: before you make “improvements” to your online “service,” get an evaluation from someone at least 50 years old.
Ditto review written by Que-Dogg.
Suggestion to Raley’s IT supervisor: before you make “improvements” to your online “service,” get an evaluation from someone at least 50 years old.
Ditto review written by Que-Dogg.
Stopped working
I cannot get this app to work any more. Constantly won’t accept my password and often won’t let me change it to a new one. Not sure what happened
Clipping coupons is glitchy
Terrible app for clipping coupons. If you click a coupon that they say has “gone fast” it takes you all the way back to the beginning of the list. Cumbersome and frustrating. Safeway’s app is much easier to clip coupons.
Cant log in
I try to log in, it says I need to make a new password. I do that, then it tells me to try again later. Been trying off and on for several months. Tried deleting and reinstalling with no change. Using an iPhone 11.
Too many pop-ups
I used to love this app, but at some point in the last year, the app developers added a pick-up/delivery shopping pop-up that appears constantly whenever you are trying to navigate the app. The moment I open the app or just tap to a different section, this annoying pop-up blocks the entire screen. I wish they’d get rid of it.
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App No Longer Works
App just doesn’t work anymore as of a few months ago. They added two factor authentication but it just doesn’t work so you just cannot login. Wild since I used to buy groceries for pickup almost every week. You can’t use the app, order groceries, or really do anything without logging in. Which you can’t do anymore. I’ve since switched to a new store for grocery pickup.
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Inconsistent functionality
I never know when the app will work as intended or freeze up at the login screen. Very unreliable when needing to actually use it in the store. So frustrating I often chose to shop at another store.
Useless Garbage App
How long is it going to take for you to fix the login problem?
It’s been months and I’m still unable to even use the app. I’ve updated. I’ve changed the password. Absolute garbage.
It’s been months and I’m still unable to even use the app. I’ve updated. I’ve changed the password. Absolute garbage.
App
I have reset my password 19 times call the customer service line waited on the phone forever and am unable to log back into the app. What is the point of having the app if you can’t login and use it
Annoying 'How Would You Like To Shop' Keeps Popping Up
clipping coupons is already frustrating and cumbersome, but this app creates an added joy by having a 'how would you like to shop' (pickup, delivery, in-store) pop up banner appear every page you go to. i cannot even begin to explain how annoying it is. please get rid of that thing.
Doesn’t work!
No matter how often I update the app, and get connected to the store WiFi, I cannot use the app in the store. This is SO frustrating.
Remove unavailable offers!
In the app's Offers section, there are several offers when you click the button to clip them, you get a message, "Well that went fast! The offer has reached its limit and is no longer available. Keep an eye out for the next one!"
The app needs to remove these as soon as they're unavailable! So annoying!
The app needs to remove these as soon as they're unavailable! So annoying!
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Get rid of the sliding mag screen
How many times can I others tell you to get rid of that sliding nag screen? It’s impossible to navigate without exiting out of that multiple times. It makes the app beyond annoying.
What have you done
Used to love this app. Throw choices into cart, delete as I shopped. So easy. This new shopping list method os terrible. Too much clicking, slows down the entire process. HATE IT.
Unstable and inconvenient to use
Every time this app updates, it becomes more unstable to use. Now I can’t use it for more than a few seconds before it crashes or encounters some sort of error. I’ve tried deleting the app and downloading it again, but it never fixes anything. I hate using this app so much just to clip app-only coupons.
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Too Many Updates
I’ve never used an app with so many updates. Imagine you’re at the grocery store and you want to use the app, but no! You have to update inside the grocery store where you can’t get on the Wi-Fi! I’m so sure.
