RazorSync Field Service User Reviews

Name: RazorSync Field Service
Rating: 3.68468 (111 reviews)

RazorSync Field Service

RazorSync, LLC

💼 Business

📊 Productivity

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Good for work

Good program. Easy to work with. Has some mistakes with frozen synchronization for long period of time and crash after it.

Treegale

2 years ago

App is convenient, but fails in a key area

Upon selection of a customer, the app is so slow to load customer information (or it crashes while attempting to load the customer) that I have stopped trying to begin work orders, tasks, invoices, etc. altogether on the app and resort to the laptop version. I also would like to have the option of switching off the map when loading customer information, as it is useless when you work at multiple end customer locations through a handful of dealers. It is still handy and works fine in other areas.

Commercial Battery LLC

4 years ago

Good program but a lot of "work arounds"

No asset tracking, large companies with multiple contacts and addresses are very different to manage in this program. PM's are not easy to set up and manage from the app. The company has been promising to fix these issues for years but has not delivered. Customer service is friendly but the real technical people are generally unavailable. Pricing is very reasonable but would pay more if they could get the program to do a better job at managing my crew and customers.

Photo plumber

5 years ago

Response from developer

Thank you for your review Photo Plumber! Admittedly, Apples most recent (and frequent) 11.x.x iOS updates have presented some unexpected challenges. Consider giving us a call, toll-free (877) 675-4395 so we can ensure you're getting the best experience.

No support

Possibly user error but there is no Customer support for this app. Phone number is fake, no email and the website has fake links or lack thereof.

bcgsgs

5 years ago

Crashes

For the past two months i have had to reset my phone for razor sync to work. All my other apps work so i know its not my phone or internet. I literally have to turn off my phone and turn it back on. If not it will just continuously say “sync in progress” but not do anything. And this puts me in a tough spot at work since i cant do my notes during that time period. Please fix this

Iloveappleiphone

5 years ago

Bug

After the system is updated to 14.0.1, after the work is completed, the final signature cannot be entered

lanshailiuxin

6 years ago

Great Product and even Greater Service!

I love Razorsync. I’ve used it since starting my business 5 years ago and it has been critical is our growth and managing customer accounts.

Even better than the product itself is the awesome support we get from the Razorsync team.

Want to give a shout out to Brett for going the extra mile to help us fix a recent problem. His level of customer service and expertise left me hecka impressed.

A problem we had been stuck on for days took Brett just a few minutes to dissect and analyze, leading to us understanding what we did wrong and rectifying our mistakes.

What’s more impressive is that Brett is on the sales team and could have easily passed our problem to tech support but didn’t. He took time to listen and help! How often do you see that these days??!!

Thanks too to Judy, Derek, Ethan, and Paul. You guys are awesome!

Gabriel GTC

6 years ago

Unable to click done after getting a signature

After this latest update for iPhone XS The filling of the signatures names doesn’t let me press done. It’s an issue of scaling with the Ui and the iPhone keyboard... was hoping they would patch this faster but here I am.

AbstractLogix

6 years ago

So much help!

This product seriously has solved some really big hiccups in our company. Brett has been a huge help and I will recommend this to many others!

AlaskaLovesCountry

6 years ago

Life Saving App for Service and Repair Plumbers

Razor has been a great tool for our company from the day we started using them. From 2011 to present.

Drain Masters Plumbing Company

6 years ago

Pictures, razor customer for 3 years. Plumbing and hvac

The only way to see pictures of jobs is to set permissions to allow all workers to see the entire schedule. Meaning, all employees can see the entire company schedule. This will create chaos between employees and management.

Any employee can use the filter to see what the boss is up to and/or other employees schedules are. From a management side this will create more problems then it worth

Pictures of a job are so important but why would razor create employee chaos just to show pictures of our jobs???

allenplumbertech

7 years ago

Response from developer

Hey Allen, thank you for your feedback. RazorSync does provide the ability to restrict certain information with certain settings enabled or disabled. One such settings restricts the ability of users to see other's work which would include the pictures attached to those jobs. As always, we continually look at different methods to improve our product - and appreciate the need to restrict access to other user's schedules. You can still see pictures that you have taken with this restriction enabled, just not other user's pictures on the Work Orders. Customer Attachments are visible to all users who have access to that Customer. If you have certain images that all users need to see - we recommend adding them to the Customer record.

Have to change customer database after years of using is extremely frustrating

We wanted this to work soooo bad but the app keeps crashing, items not saving and/or not “syncing”. Doesn’t work if signal is weak or lost. Drains the battery on the device your using. Save yourself the frustration and search for a better app. We have been using RS for over 3 year and it’s frustrating to have to deal with switch everything over to a better managed app.

icky mettle

7 years ago

Response from developer

Hey Icky, we're sorry to hear that you were having an issue with our application. We're always working on improving the app and would certainly like to help you resolve the issues you're encountering. Please give us a call at 877-675-4395 and choose the option for support or email us at support@razorsync.com when you've a moment so we can help fix the issues you've been experiencing.

RazorSync has been a life saver!

We are an HVAC company who has been using this program for a couple of months now.. Absolutely love how easy it is to use and how efficient my company is running! Their customer support team has been wonderful as well! I have worked mainly with Paul Haataja who responds quickly to any questions or issues that have come up. I am very happy with razorsync and would definitely recommend this program!

HMilheiserECM

7 years ago

Response from developer

Hey HMilheiser, we're so glad you're loving RazorSync! Thanks for letting us know about your experience! As always let us know if we can be of assistance. -Team RazorSync

Becoming unreliable lately

Been using RS since late 2015 but lately there have been some issues with the mobile app not working or crashing. How the heck are you supposed to run a mobile business when this happens and you lose all of your daily work orders???? C’mon RAZORSYNC GET YOUR $@&! TOGETHER!!!

Greggerator

7 years ago

Best field management software

I own a pool service and repair company out of Scottsdale, Az , I tried 2 other software companies that fell short or were difficult to learn. I had all my quickbooks online transferred and routing set up by myself within 48 hours ...hands down THE BEST software that can be tailored to your business, and customer service off the charts...thanks for setting me up for success Brett

Chicagopolak

8 years ago

Response from developer

Thank you Jason...We're all very excited for you and appreciate the positive feedback. We look forward to serving you well into the future. Let us know if we can be of any assistance.

AWESOME

We just started our business and really need help. RazorSync is a pretty good app with plenty of options. The best part of it is, the help and training that you get. There’s always someone there that is willing to help you with all type of question. So far we got Dan, Edgar and Paul that helped us and they were all so helpful and nice. Oh, and the training with Paul was awesome.

mimi@d-mak

8 years ago

Response from developer

Oh My Goodness! Thank you for this fantastic feedback Mimi@d-mak!!! I will definitely pass along your praise!!! Please reach out if we can help with anything!

Best Work Management Tool on the Market

RazorSync provides a valuable work management tool for our crews in the field. Their team has helped build an easy-to-use interface that streamlines our processes and leads to fast job closures. We’ve been thrilled with their services and willingness to help us succeed.

DustinJordan

8 years ago

Response from developer

Thank you so much for this review DustinJordan! This recommendation presents exactly what we try to exemplify in our business. Please reach out if there is anything we can assist with.😊

Love it

Customer support fantastic any time we have a question they contact us right away, works great best program we’ve ever had

Dave88-

8 years ago

Good & Improving

We’ve been using RazorSync for a couple years now. They do have some small issues but they are constantly improving and updating their processes. Would recommend for organizing your service department!

bluelagoonpool&spa