Still trash
No improvements. Why can I see the service call history from the address but I can't go into anything? Why is the only place I actually read the work orders in the full customer history? I have to go to the address, figure out the service call number, then surf through the customer history, not divided by address (some of my customers have 100+ addresses,) then if I can find it I might be able to pull the actual wo and see what my techs did! What is this trash? Why is it so bad? This can't be that hard, the original app worked great until you forced us to change it! Trash trash trash!!!!
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Horrible in every regard
I’ve had to use Razorsync for 2 years now at work and it almost never works properly. The app isn’t even online. You have to force synchronize it every time you want to see your jobs for the week. Problem is it doesn’t sync properly and I have to reset it multiple times. Sometimes I even have to delete the app and redownload it. I wouldn’t wish the forced use of this app on my worst enemy
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Bad
This app is why I quit my job.
Disappointed
Unfortunately the new app has been a terrible experience and hasn’t improved over the last year. I have been trying to stay optimistic for improvements but am losing faith in the issues being resolved.
The worst service platform
Their old platform was good, not a servicetitan or anything similar, but good.
Their “new experience” is an experience all right, the worst. There’s nothing like having an undependable service platform during peak operating hours constantly go down on you.
Their “new experience” is an experience all right, the worst. There’s nothing like having an undependable service platform during peak operating hours constantly go down on you.
This app is trash
Constantly kicking me out of the network, glitches when trying to collect payment and locks me out after it glitches. Have to constantly uninstall and reinstall app. If my work didn’t require me to use this app I would had gotten ride of it a while ago. Complete trash app do not use it.
Dumpster fire of an app
Customer service says to uninstall and reinstall when app glitches (all the time) i loose all my work when i do. I have to manually input all of assignments for the day. Please fix
Terrible
Will not sync. No help from customer service
Thanks for the updates!
The new updates have been making the app a lot better! I changed my review to 4 stars, much appreciated.
Response from developer
This is an update that will be coming in the near future.
Very disappointed
Really tough using this app. Haven’t been able to get on it lately. May have to move away from razor which will be hard they have all of my info!
Avoid this program
In theory this could be a wonderful platform but they’ve made the software extremely difficult to navigate. They continually have outages smack dab in the morning when we’re trying to schedule and get our service technicians on the road. If I knew what I know now I would avoid this program and go with something much more reliable and easier to navigate.
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Dumpster fire
Old version is 100% better. I have to uninstall and reinstall the app at least 3 times a week because it will not sync with my daily customers. Terrible. Map/route has me double backing and wasting time everyday.
Utter trash
The new app is unbelievably bad. I'm synced for 365 days in the past and I can't see my own service forms from 2 weeks ago!! When I click into the service forms there's nothing there. I do commercial HVAC and it is vital to be able to pull up old service forms when I am following other people. On the old app I could see as far back into the past as I could sync my phone. What are you doing, Razor? Who told you this was better? Why do I have to make my manager email me work tickets that I used to be able to pull up myself? Why is that an arbitrary time limit to how far back I can pull tickets? Why do I have to click through 4 more screens to fill out an invoice? WHO TOLD YOU THIS APP WAS BETTER???!!???? I would give you 0 stars if I could. I will do everything possible to convince my boss to ditch Razor for a better app. FYI, I loved the old app.
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If you would like your work to take twice as long this is the app for you.
RazorSync is arguably the worst software I’ve ever used for anything. The glitches are constant. It’s always something. Failure to upload more than 1 photo at a time. Failure to include taxes in jobs even when all the settings are correct. Failure to send emails from the software. I would rather hand build quotes, scan them into my home computer and then email them to customers than use this god forsaken software. If you want everything to take twice as long as it should then this is the software for you. If you want to hate your life this is the software for you. I never leave reviews of anything, literally less than 5 in 22 years of adulthood, but this software is so unbelievably awful it gets a review.
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Awful
Been using this app for 6 years. Your updated version is god awful. You people should be ashamed. This is unacceptable way run a business for what you charge, this app is robbery.
Terrible
The new app is just terrible. This company should be embarrassed. Avoid this all at all costs, do not waste your time (user for 8 years)
Nice look and easy to use
Not sure why the 1 stars but our company sees this as an upgrade. Just have to learn to navigate it. I think some people just resist change.
Response from developer
Thank you Tommy! Your five-star rating and recommendation are greatly appreciated! We're delighted our RazorSync app has had such a positive impact.
Horrible
Go back to the old version or you are going to lose a lot of customers. New app is hard to navigate and does not have the functionality the old app had
Response from developer
We apologize for the inconvenience! Our team is actively addressing these issues for a smoother experience. Thank you for your feedback. Please consider contact us so we can ensure we understand and confirm all root cause(s) and potentially propose some solutions.
Dissatisfied
I have attempted to use the Apple version of the app multiple times throughout the year, and it was unusable. We reported to RazorSync the problems we found. Recently Customer Service reps blamed customers like me because we didn’t use it enough to let them know the problems of it. Really odd when a company blames their customers for their blunders. Not a very smart idea!!! This app is unusable. I’ve had two proposals that I’ve sent to customers and the price disappears and goes back to zero and it’s happened multiple times to the same customer. This just scratches the surface of the problem with this app. I was told that engineers designed it. It’s not made for a high school graduate worker in the field and that’s exactly what it needs to be built for. Not many Service technicians in the field have college degrees thankfully. That’s all we need is more college educated people like the engineers that develop this thing.
RazorSync is leaving us hanging out to dry and they don’t even seem to care.
RazorSync is leaving us hanging out to dry and they don’t even seem to care.
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Response from developer
We apologize for falling short of your expectations. Please know that your feedback is invaluable, and we're committed to improving functionality and usability.
New App Downgraded
Wouldn’t even rate this one star. We’ve been using RazorSync for several years now and it’s had its issues here and there, but it does what we need it to for our business, and utilizing the old app was pretty simple. As of October 30th, the old app is no longer supported with Apple and I can’t get logged in to the new app. I actually tried the new version when first launched and it just had glitch after glitch. I figured since RazorSync was discontinuing the old app that most issues would be fixed, but it seems not. Paying $205/month for this service for it to not work 99% of the time will not work for our company. From the reviews on here, it seem all customers are NOT happy with this new app. I’m not sure why it was launched in the first place, the old app actually worked and was way easier to utilize. Everything seems hidden and hard to access on the new version. Very upset with this and will start looking for a new business scheduling app today, as I can’t even get the new version to sign me in so I can do my work.
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