Still trash
No improvements. Why can I see the service call history from the address but I can't go into anything? Why is the only place I actually read the work orders in the full customer history? I have to go to the address, figure out the service call number, then surf through the customer history, not divided by address (some of my customers have 100+ addresses,) then if I can find it I might be able to pull the actual wo and see what my techs did! What is this trash? Why is it so bad? This can't be that hard, the original app worked great until you forced us to change it! Trash trash trash!!!!
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Horrible in every regard
I’ve had to use Razorsync for 2 years now at work and it almost never works properly. The app isn’t even online. You have to force synchronize it every time you want to see your jobs for the week. Problem is it doesn’t sync properly and I have to reset it multiple times. Sometimes I even have to delete the app and redownload it. I wouldn’t wish the forced use of this app on my worst enemy
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Bad
This app is why I quit my job.
Disappointed
Unfortunately the new app has been a terrible experience and hasn’t improved over the last year. I have been trying to stay optimistic for improvements but am losing faith in the issues being resolved.
The worst service platform
Their old platform was good, not a servicetitan or anything similar, but good.
Their “new experience” is an experience all right, the worst. There’s nothing like having an undependable service platform during peak operating hours constantly go down on you.
Their “new experience” is an experience all right, the worst. There’s nothing like having an undependable service platform during peak operating hours constantly go down on you.
