About
This tool enables remote support for Bluetooth Low Energy (BLE) IoT devices. It allows support agents to diagnose and troubleshoot issues by accessing real-time device data, logs, and firmware, even without cloud connectivity. Ideal for developers and support teams to enhance customer experience and product reliability.
What's New in Reach Bluetooth Analyzer
1.5.2
January 29, 2025
Updated protocol. Universal links to start a session.
FAQ
What is Reach Bluetooth Analyzer used for?
Reach Bluetooth Analyzer is a demo of the Reach℠ remote support tool. It allows support agents to connect to and troubleshoot Bluetooth Low Energy (BLE) IoT devices in the field, even without cloud connectivity. This helps diagnose issues, read logs, and reconfigure devices remotely.
Is Reach Bluetooth Analyzer free to use?
Yes, Reach Bluetooth Analyzer is free for developers. The description states that Reach℠ is free for developers, and this app serves as a demo for that product.
What kind of devices does Reach Bluetooth Analyzer support?
Reach Bluetooth Analyzer works with any BLE product. It is designed to connect to devices that use Bluetooth Low Energy (BLE) for remote support and diagnostics.
What information can I see about Bluetooth devices with Reach Bluetooth Analyzer?
With Reach Bluetooth Analyzer, you can scan and discover nearby Bluetooth devices. You can view basic device information such as UUID and RSSI, and browse their services and characteristics.
Can I modify device settings with Reach Bluetooth Analyzer?
Yes, you can read values from characteristics and write to characteristics in various formats including Hex, Oct, Bin, Decimal, or ASCII. This allows for reconfiguration of the device as part of the troubleshooting process.
What are the requirements to use the remote support features of Reach Bluetooth Analyzer?
To use the remote support features, you must have a Cygnus Reach account. This account is necessary to act as a support agent and initiate a secure connection to the device.
How often is Reach Bluetooth Analyzer updated?
The latest version of Reach Bluetooth Analyzer is 1.5.2, which was last updated on January 29, 2025. This indicates a relatively recent update for the application.
What is the age rating for Reach Bluetooth Analyzer?
Reach Bluetooth Analyzer has an age rating of 4+. This means it is considered suitable for children aged 4 and above.
