Won’t clear notifications
After I read the messages it won’t clear the notifications. I constantly have to check the app to make sure I don’t have a new message come through.
After update
After the update I can’t check messages because the prompt is not acknowledging the numbers I press to hear messages! What’s going on?
Random Texts
I keep getting other people’s text notifications with their phone numbers and text messages. They are not from my company, or in my contacts. They do not show up in the app history, only on my phone home page as a notification. What in the world!? I looked up the phone number on Google, and see that it’s from a company in a different city that has nothing to do with my company.
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Calls Discomnect
The calls drop on patients. Not able to stay on phone with clients on this app. Unable to fix the situation. Very inconvenient.
Update complications
After the last update 3 days ago I’ve been having a lot of issues transferring calls. I get a transfer failed message and my client gets hung up on by the app.
Before this update I had no issue with the app, but it is a bit of an inconvenience and usually I wouldn’t post here but I have no other way to reach out to the developers.
Before this update I had no issue with the app, but it is a bit of an inconvenience and usually I wouldn’t post here but I have no other way to reach out to the developers.
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Poor Support
If you don’t use the app for a few days, it goes offline. Then if someone tries to call you, you miss the call. Our company is losing business because of this app. I’ve contacted support several times of this critical problem and never get a reply.
Defective
While checking messages I was disconnected no fewer than 10 times, almost after every other message, defeating the only purpose of the app
Deserves a 0
Used to work well but has gotten progressively worse to the point that it’s completely unusable.
We only use this for calling and I suffer from constant issues with calls connecting or dropping.
Recently I’ve started having issues with double calls. So I answer one, get a few seconds, and then it comes through again and disconnects the first one.
The website works fine but is less ideal.
We only use this for calling and I suffer from constant issues with calls connecting or dropping.
Recently I’ve started having issues with double calls. So I answer one, get a few seconds, and then it comes through again and disconnects the first one.
The website works fine but is less ideal.
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Great business mobile app
This is a great app. It must be correctly activated and connected to your hosted PBX. For SMS, you must ask your provider to enable business sms, start a sms campaign for your company, and get it approved which may take 3-4 weeks. All hosted PBX providers will ask you to provide your campaign details and have no control on how long it takes for approval. Most of the reviews here are inaccurate. Phone, video, and chat works great. SMS must have an approved campaign with your hosted PBX provider. My team and I use this app every day for our business lines on the go. Great way to carry your business line, extension, and business chat with you. Great mobile PBX app overall.
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Call quality
Call quality is usually bad.
Would like to manage organization from the app.
Would like to manage organization from the app.
Bluetooth/Carplay Issues
The app has a delay issue when using bluetooth/carplay, this leads to both sides hearing each other late and talking over each other, making it impossible to have a conversation without massive pauses between. There is a setting for handsfree mode however it makes no difference, don’t have this issue with any other soft phones.
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Great Communication App
Game changer for my business!
Works great
App works wonderfully on our VoIP system!
Works great
App works wonderfully on our VoIP system!
Calls while app is closed
Please, immediately fix the issue where calls come through when the app is closed and not in use. Calls are coming through on days I am not working and not using the app.
Horrible App
This has got to be one of the most frustrating apps I have ever dealt with. When you try to call people, all it does it keep showing error and won’t complete the call. Then you send text and it won’t go through at times. If I could give it 0 stars, I would. I am not the only one who feels this way. Other ones that also try to use this app complain of the same thing. I never give bad reviews because I try to give one a chance, but this is just a really bad app. I hope the developers listen and try to solve the problems.
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Help
I have been using this app at work with no problem and all of a sudden no calls are coming in. IDeleted the app and brought it back and still is not working right???
Doesn’t receive SMS messages without restarting app
New SMS messages won’t come in unless you restart app
Not able to send text message after adding text
The app works good for calls. Recently even after the most recent update then when I want to send a text message I need to write my message elsewhere and then copy it and paste it into the ReachUC message body because if I try to send a message when the after adding text to the message body then the keyboard doesn’t go away and I cannot tap the send message button.
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Lacks basic features
Needs a voicemail feature instead of having to dial a number to access your messages also needs an option to log off when you’re not using it. The DND feature where you turn off calls for a period of time is confusing to use.
