App functionality is still garbage
Please Navy, hire a team that can make one system or app fully functional. This app is truly garbage. Never has this app actually just worked. I figured after a few years of trial and error we could get somewhere with this….nope, still just another shoddy, and overcharged development supported by Navy.
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Does not connect
App doesn’t connect on my new phone (iPhone 14, ios 16. I am connected to internet, checked for an update, restarted several times, all to no avail. Would be great if it worked reliably.
A good idea poorly executed
Have been waiting almost 5 years for R2S to work properly. App cannot perform basic functions like NSIPS/EDM. Just get a cheap windows laptop and get hours of your life back.
Enjoyed the App for a While
With new iPad and iPhone the old CAC reader won’t connect and I’ve tried multiple adapters with no luck. Thursby’s website and the NOSC weren’t helpful with a fix.
Exceptionally Inconsistent
The title says it all.
Worked Great Originally
When the app was first created, it worked great! Now, I cannot access email from the app. I receive an error message no matter what coast I try to use. Most links do not work. It is a waste at this point. It is very unfortunate because I was a huge advocate of this program.
Convenient
So much faster and easier than logging into my laptop. The app has come a long way and has been updated to where I can get access to everything I need now! I love using R2S!
CACReader
The CAC reader only worked for 3 months. When I call customer service, they advised me to buy a new one.
MNP crashing upon login
Tough to get quick access to MNP when R2S / sub Rosa crash at login
UPDATE
Needs an update. Unable to submit IDT reschedule requests. Goes to a blank white screen until the session times out and redirects you to NSIPS home page to log in again.
Good idea. App is restricted to the point you shouldn’t bother.
R2S is very convenient and gives just enough functionality to lure you into thinking you can get a task done without a Windows computer.
I frequently end up regretting I wasted time trying this use it and have to start over on a laptop.
- text dictation is not functional. I try it to bark out an email and for some reason the process aborts after maybe one word and the cursor jumps somewhere else in the email. This native feature works fine in all my other apps (except Sub Rosa).
- spend more than just a couple minutes working on an email, and something times-out with the email server — Can’t send that email. Can’t save that email as draft. And.... you might try to copy the drafted text to the clipboard, but the app clears the clipboard when closed. I’ve lost everything too many times.
- hyperlinks in emails are disabled. You can’t copy text out of emails. You can’t enter a URL anywhere to browse an arbitrary page. The hard wired links give access to maybe 10% of DoD websites. Outside of that, you’re blocked. ( cetars, entrs, and iconnect are frequent problems for me)
I frequently end up regretting I wasted time trying this use it and have to start over on a laptop.
- text dictation is not functional. I try it to bark out an email and for some reason the process aborts after maybe one word and the cursor jumps somewhere else in the email. This native feature works fine in all my other apps (except Sub Rosa).
- spend more than just a couple minutes working on an email, and something times-out with the email server — Can’t send that email. Can’t save that email as draft. And.... you might try to copy the drafted text to the clipboard, but the app clears the clipboard when closed. I’ve lost everything too many times.
- hyperlinks in emails are disabled. You can’t copy text out of emails. You can’t enter a URL anywhere to browse an arbitrary page. The hard wired links give access to maybe 10% of DoD websites. Outside of that, you’re blocked. ( cetars, entrs, and iconnect are frequent problems for me)
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Transitions
Transition from Navy mail to home screen is not intuitive. It would be helpful to be able to pull down on the “mail” portion of the app and the same navigation bar to show up to return to home screen or open other windows within R2S.
Does not work with iPad
I have to use a adapter to connect to my iPad to the R2S card reader. The blue light lights up but the app does not recognize it. I can’t even login. This app needs a serious update.
I’m sure 50% of the people with this installed love it
But for those of us with apple products this app falls incredibly short as it is only 50% useful......
Certificates
Can we just have one certificate versus picking which one of the three. Too confusing and seems like now this App is spinning and not working as it is not intuitive which one to pick outside of email cert. before this version the app was great!
Just make all access the highest level cert possible! Keep it simple!
Just make all access the highest level cert possible! Keep it simple!
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Junk
It’s a great idea, but this app constantly tells me my cac card isn’t inserted properly, browser support error, and takes a long time to even log in when it works properly.
A very good useful tool.
I use this app all the time and it’s extremely helpful. I literally get my work done anywhere at any time. The Thursby software team do a great job with helping you solve any issues with the app and cac reader should they arise.
A great tool for the Reserve Force. Thank you.
A great tool for the Reserve Force. Thank you.
Response from developer
Thank you very much for your feedback. We greatly appreciate your kind words. I am happy to hear that you have found success with our R2S solution. Should you ever need any assistance, please do not hesitate to reach out to our support team. We can be reached at r2s@thursby.com or +1 817.478.5070. Best, Luke
60% there = Not effective
You can see what you need to see but can’t change a thing. Pop ups are blocked making NSIPS unusable. DTS doesn’t let you access Expenses to book hotels. You can get email! Email is about it. Lost hours thinking I was doing something wrong, come to find out the program isn’t fully developed.
Update to Response, From R2S Support - CNRFC
“ I have noted your feedback and will forward to some POC's that may be able to get it to DTS. Also, you could try reaching out to DTS and maybe creating a ticket with their site.”
I was essentially told, not our problem but DTS’s issue... I’ve also spent time on the phone and was told known issue, we’re working on it - 1 year plus now..
** R2S should list known issues so that this frustration doesn’t keep happening. Disable features that are not currently implemented/working. I’m not the only one experiencing this and discovering things don’t work when I need them too.
Please feel free to reach out to me for further feedback.
Update to Response, From R2S Support - CNRFC
“ I have noted your feedback and will forward to some POC's that may be able to get it to DTS. Also, you could try reaching out to DTS and maybe creating a ticket with their site.”
I was essentially told, not our problem but DTS’s issue... I’ve also spent time on the phone and was told known issue, we’re working on it - 1 year plus now..
** R2S should list known issues so that this frustration doesn’t keep happening. Disable features that are not currently implemented/working. I’m not the only one experiencing this and discovering things don’t work when I need them too.
Please feel free to reach out to me for further feedback.
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Response from developer
Thank you for providing feedback. I apologize for the issues you have been facing. I understand how this can be frustrating. You are running into a known issue with NSIPS & DTS. We are actively tracking these issues. However, I encourage you to reach out to our support team for more information and to be add you to our notification list to be keep up-to-date on our progress. Should you have any questions or concerns please do not hesitate to reach out to our support team at r2s@thursby.com or by phone at +1 817.478.5070. Thanks, Luke
NSIPS/EDM
I have been having trouble accessing the EDM portion on NSIPS to reschedule drills. When I try to open the page I get a pop up blocked error. This issue has been going on since 2018! An update with fixes to this problem was supposed to come out at the end of the 2019 year, but there has been no improvements made! When will this issue be fixed? If we can’t do what we need to do when we need to do it, what is the point of our military having R2S as a tool?
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Response from developer
Thank you for providing feedback. I apologize for the issues you have been facing. I understand how this can be frustrating. You are running into a known issue, which we are actively tracking I want to encourage you to reach out to our support team for more information and to be add you to our notification list to be keep up-to-date on our progress. Should you have any questions or concerns please do not hesitate to reach out to our support team at r2s@thursby.com or by phone at +1 817.478.5070. Thanks, Luke
Isn’t working
I have no idea whether it is the app or the reader itself but it is hit or miss if I can even login. Blue light doesn’t appear and app says to insert cac when it’s already in. It is a pain when I have work to get done and I am unable to do so.
