Review
Fast and reliable
Very Frustrating
I cancelled the membership during the free trial, but I was still charged. The app does not clearly show the membership details, including the subscription start date, trial end date, or when the next payment would be taken. I also did not receive a clear email confirming the membership or cancellation.
Customer service was extremely difficult to reach, which made the situation even more frustrating. I eventually had to remove my card from the account just to prevent further charges.
In my opinion, the subscription and cancellation process should be much more transparent and customer-friendly.
Customer service was extremely difficult to reach, which made the situation even more frustrating. I eventually had to remove my card from the account just to prevent further charges.
In my opinion, the subscription and cancellation process should be much more transparent and customer-friendly.
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Response from developer
We’re truly sorry for the frustration and inconvenience caused. We understand your concerns regarding the trial, subscription details, cancellation, and difficulty reaching support. We’d like to review what happened and assist you directly. Please contact us at support@rebtel.com (mailto:support@rebtel.com) so we can look into this for you.
Paid Service Not working - unable make calls
I’ve been experiencing a serious issue with your service all day today.
I purchased another $10 calling package this morning, as I do almost every day while I’m abroad and need to make international calls. I’ve been using Rebtel for around six months, and I’ve never experienced anything like this.
Today the app has logged me out of my account repeatedly — literally around 20–30 times. Every time, I log back in, enter my password, verify my phone number with the code, select my country (UK), and successfully access my account. Then, as soon as I try to do anything or make a call, I’m immediately logged out again and asked to go through the entire login process from the beginning.
I have repeated this process at least 20 times today and I still cannot make a single call.
I paid $10 today specifically to use your calling service, but the service has not been delivered and the credit/package I purchased is effectively unusable.
Please investigate and fix whatever is wrong with my account or your system. I would also like a full refund of today’s $10 purchase, since I have been unable to use the service I paid for.
Your international calls are already quite expensive, so paying for a package and then being unable to use the service at all is extremely frustrating.
Please confirm the refund and let me know what is causing the repeated logouts.
I purchased another $10 calling package this morning, as I do almost every day while I’m abroad and need to make international calls. I’ve been using Rebtel for around six months, and I’ve never experienced anything like this.
Today the app has logged me out of my account repeatedly — literally around 20–30 times. Every time, I log back in, enter my password, verify my phone number with the code, select my country (UK), and successfully access my account. Then, as soon as I try to do anything or make a call, I’m immediately logged out again and asked to go through the entire login process from the beginning.
I have repeated this process at least 20 times today and I still cannot make a single call.
I paid $10 today specifically to use your calling service, but the service has not been delivered and the credit/package I purchased is effectively unusable.
Please investigate and fix whatever is wrong with my account or your system. I would also like a full refund of today’s $10 purchase, since I have been unable to use the service I paid for.
Your international calls are already quite expensive, so paying for a package and then being unable to use the service at all is extremely frustrating.
Please confirm the refund and let me know what is causing the repeated logouts.
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My family thanks to Rebtel
I get to talk to my family and that is more important than anything you helped me rate u 5 out of five
sound quality degraded
sound quality is not as good as it used to be
