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闹惨软件
Unfair Account Restrictions and Terrible Customer Support
I’ve used Xiaohongshu for years, and I’m extremely disappointed with how this platform treats its users.
My account was suddenly restricted without any clear explanation. Customer support initially accused me of serious violations, including redirecting users to external platforms. Later, they claimed my account hadn’t violated any rules and was simply flagged for security reasons. Their explanations kept changing.
Despite confirming that the restriction was for account security, they refused to restore access unless I completed facial recognition. I am not comfortable providing sensitive biometric data just to use a social media app, especially when I’m willing to verify my identity through other reasonable methods.
After hours of going back and forth, customer support told me I had already used my one opportunity to appeal and that nothing else could be done. No clear evidence, no consistent explanation, and no meaningful solution.
Users deserve transparency, fair appeals, and respect for their privacy. I’ve supported this platform for years, but this experience has completely destroyed my trust.
My account was suddenly restricted without any clear explanation. Customer support initially accused me of serious violations, including redirecting users to external platforms. Later, they claimed my account hadn’t violated any rules and was simply flagged for security reasons. Their explanations kept changing.
Despite confirming that the restriction was for account security, they refused to restore access unless I completed facial recognition. I am not comfortable providing sensitive biometric data just to use a social media app, especially when I’m willing to verify my identity through other reasonable methods.
After hours of going back and forth, customer support told me I had already used my one opportunity to appeal and that nothing else could be done. No clear evidence, no consistent explanation, and no meaningful solution.
Users deserve transparency, fair appeals, and respect for their privacy. I’ve supported this platform for years, but this experience has completely destroyed my trust.
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什么时候可以让图标适配dark mode
聊天功能实在是太差太差
多想其他聊天软件学习学习 很多时候收不到信息 或者漏信息 信息错位 必须要刷新一下才行 真的很难用
傲慢的公司Arrogant Company
You have collected a vast amount of my personal information, yet my newly registered account remains heavily restricted. Your customer service is virtually useless—responses are sluggish, and my issues never get effectively resolved. In effect, you are infringing upon my freedom of communication: messages I send to others fail to reach them, and I cannot receive messages from others. You employ extensive AI-driven scanning of users' private information, followed by the arbitrary banning of accounts. Such arrogance is the very thing that will kill off a trash company like yours.
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