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RedwoodCU

RedwoodCU

by Redwood Credit Union

181 ratings
53 reviews
💼 Business
💰 Finance

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated
  • September 13, 2012
  • December 13, 2021

Developer

Redwood Credit Union
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ipad
⭐53
Reviews↘︎
🔄6+ apps
Alternatives↘︎
❓5 answered
FAQ↘︎
📦w/o updates
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About

Manage your finances, control your cards, and apply for loans all from your mobile device. Securely access your accounts, make payments, and set up alerts for added peace of mind.

✓Card freezing and alerts
✓Mobile loan applications
✓Secure account access
✓Money transfers and payments
✓Digital card activation
✓Credit score viewing
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What's New in RedwoodCU

3.6.0

December 13, 2021

This update gives you the ability to automatically upload your RCU Visa credit and debit cards to your mobile wallet (Apple Pay) through the Card Manager menu. If your card is lost, stolen, or affected by fraud, this update also provides immediate access to a digitally issued card which can be used while you wait for your new plastic card to arrive by mail.

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User reviews

Most RecentHighest RatedLowest Rated

Needs work

The app works fine except outside business hours. Not sure why but may be database maintenance or something. Basically it is not working when it would be most useful.
Also you cannot schedule payments for credit card. I end up having to use bill pay to transfer funds to pay Redwoods own credit card because you cant schedule a date to pay. Its funky, finicky, non intuitive, works differently than every other banking app Ive ever used. I have the impression that a lot of things were done a certain way to “solve problems “ instead of making it user friendly and solving the issues in the backend.
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Jon54321986Jon54321986

Unusable due to several minutes loading

Why in the world did they change the app? The other one worked fine. So far. I keep giving up on the download when it hits three or four minutes. It honestly should not take that long for it to download. I have downloaded after deleting the app multiple times and there is no improvement. Are we the beta test on this because it failed.
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Kar SFKar SF

Love the Business but not the app so much

My experience with the app has been mixed over the years. I adjusted my expectations and things have been ok lately, until the Touch ID was disabled unexpectedly and I was essentially locked out of the app while I was traveling and couldn’t use until I returned home.
It looks like there’s a new app available now but after I downloaded it it and attempted to use, I got a message that it’s not available to all customers yet.
I love RCU for the most part but stuff like this app business is frustrating.
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SF LupaSF Lupa

Response from developer

Hello, Sorry to hear you were affected by the TouchID issue we had. That incident should have been isolated to the morning of Wednesday 5/17 and was resolved by 2pm. Members were still able to login using their username and password, but the ease and convenience of biometric login was affected, apologies. We do have chat available in mobile and online banking that can be used instead of a phone call if you ever run into issues in the future. We are finalizing development on our new digital banking platform. We have started offering Members invitations to convert to the new system, but we are selecting Members based on services they use that we have completed development on. We are attempting to invite all our Members to move to the new system over the next 3-4 months. We are blocking Members from registering for the new platform/app that utilize services that aren't available in the new system yet. Please feel free to email us at remotedelivery@redwoodcu.org or chat with us if you have any other questions we can help with. We appreciate your business. Thank you! Redwood Credit Union

Garbage (fixed)

This app used to be fine and now they disabled Touch ID and changed it so Face ID. So if you have an iPhone with a center button you have to enter your password every time. Useless! Edit: this issue has been fixed. In order to activate Touch ID you must activate Face ID (even if you don’t have it). Shouldn’t be that way, but it works.
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Cross The StyxCross The Styx

Response from developer

Hello, Thank you for the update. You are correct, this should not be working this way. It should list Touch ID for Touch ID enabled devices and Face ID only for Face ID enabled devices. Our development team is working on resolving this bug. Thank you, Redwood Credit Union

Best banking app

Edit: touch ID not functioning glitch resolved itself after 3 days. Overall I’ve been incredibly happy with this app over the years. The best banking app. Developer team is responsive to issues. Thank you.
mikeymcdangerfacemikeymcdangerface

Response from developer

Hello, Thank you for the update and the 5-start rating, happy to hear the issue was resolved. Please let us know if anything else comes up. We appreciate your business. All our best, Redwood Credit Union

See 48 more reviews

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FAQ

What can I do with the RedwoodCU app?

The app allows you to manage your accounts, including viewing balances and transaction history, applying for loans and credit cards, and controlling your debit and credit cards. You can also send money to friends and family, schedule payments, and set up account alerts.

How can I secure my cards with the app?

You can freeze your cards instantly if they are lost or stolen, or if you simply want to prevent unauthorized use. The app also allows you to set up custom alerts for purchases, block online transactions, and adjust ATM and purchase limits for added security.

Is the RedwoodCU app free to use?

Yes, the RedwoodCU app is free to download and use. There are no subscription fees or costs associated with accessing your accounts, managing your cards, or applying for loans through the application.

What are the main features for managing my accounts?

Key account management features include registering your account for mobile and online banking, secure login with Face ID® & Touch ID®, updating personal information, viewing account summaries, and using Quick Balance to check balances without signing in. You can also search transactions and order new checks.

Can I apply for loans through the app?

Yes, the app provides access to mobile lending, allowing you to apply for various loans, including credit cards, vehicle loans, and home loans, directly from your mobile device. The application process is designed to be easy and convenient.