Needs work
Also you cannot schedule payments for credit card. I end up having to use bill pay to transfer funds to pay Redwoods own credit card because you cant schedule a date to pay. Its funky, finicky, non intuitive, works differently than every other banking app Ive ever used. I have the impression that a lot of things were done a certain way to “solve problems “ instead of making it user friendly and solving the issues in the backend.
Unusable due to several minutes loading
Love the Business but not the app so much
It looks like there’s a new app available now but after I downloaded it it and attempted to use, I got a message that it’s not available to all customers yet.
I love RCU for the most part but stuff like this app business is frustrating.
Response from developer
Hello, Sorry to hear you were affected by the TouchID issue we had. That incident should have been isolated to the morning of Wednesday 5/17 and was resolved by 2pm. Members were still able to login using their username and password, but the ease and convenience of biometric login was affected, apologies. We do have chat available in mobile and online banking that can be used instead of a phone call if you ever run into issues in the future. We are finalizing development on our new digital banking platform. We have started offering Members invitations to convert to the new system, but we are selecting Members based on services they use that we have completed development on. We are attempting to invite all our Members to move to the new system over the next 3-4 months. We are blocking Members from registering for the new platform/app that utilize services that aren't available in the new system yet. Please feel free to email us at remotedelivery@redwoodcu.org or chat with us if you have any other questions we can help with. We appreciate your business. Thank you! Redwood Credit Union
Garbage (fixed)
Response from developer
Hello, Thank you for the update. You are correct, this should not be working this way. It should list Touch ID for Touch ID enabled devices and Face ID only for Face ID enabled devices. Our development team is working on resolving this bug. Thank you, Redwood Credit Union
Best banking app
Response from developer
Hello, Thank you for the update and the 5-start rating, happy to hear the issue was resolved. Please let us know if anything else comes up. We appreciate your business. All our best, Redwood Credit Union
The app may need to be updated
Response from developer
Hello, Thank you for reporting this issue. We didn't make a change but we do see that several Members have reported issues with Touch ID & Face ID and our app. A few of those Members have posted that the issue is now resolved for them. If you are still seeing issues, would you please contact us? We'd like to make sure this is resolved for you and any other Members. You can email us at remotedelivery@redwoodcu.org or call us at 800-479-7928 and select option 5 for technical support. Thank you! Redwood Credit Union
Possibly the worst banking app I have had the displeasure of using
Response from developer
Hello, We're sorry to hear about this experience. Will you please contact us with your name so we can look up your account and get this resolved? You can email us: remotedelivery@redwoodcu.org or call 800-479-7928 and select option 5 for technical support. We never require your password to be reset. We do lock the account if the incorrect password is entered 3 times. You are able to self-unlock your account, but you would still need the correct saved password to access the account. We've gone through the reset password functionality and it appears to be working without issue, so we'd appreciate hearing more about where this process is failing for you as well. Thank you for reporting this. All our best, Redwood Credit Union
Why doesn’t Redwood Credit Union update this app!
Not working well at all
Great app!
Response from developer
That's great to hear, thank you for the feedback and the excellent rating! We will also be starting some Member UX testing soon to further make sure we are making the right UX improvements. Please let us know if you would be interested in participating. You can email us at: remotedelivery@redwoodcu.org All our best, Redwood Credit Union
Not working on my iPhone 6s+
App often does not load
Response from developer
Hello, We apologize for the issues you've been experiencing. We're very interested in getting this fixed. Would you be willing to provide more information so we can resolve it? When you say the app won't load when attempting to open, are you getting to the login page? Is the issue after you login? You can email us directly at remotedelivery@redwoodcu.org. Thank you for your business! Redwood Credit Union
App freezes
Face ID doesn’t work with iPhone latest update
Reliable and easy to use
Response from developer
Hello, Thank you for the great rating and review! Quick and easy is exactly what we're shooting for. Please let us know if there is anything we can do to better serve you. All out best, Redwood Credit Union
I love it
Response from developer
Hello, Thank you for the great rating and review! We do have a new website coming in a couple weeks but we will not be changing our mobile or online banking platform this year. We are looking at moving to a new platform but it will most likely not be sooner than the end of next year. We've worked hard to develop all the features currently in the mobile app, so we will be looking to have those available in any new platform we move to as well. All our best, Redwood Credit Union
Tiny font
Landscape View not working
Love RCU- app not so much
Does not work. Update: WORKS!
Update: Whatever they did fixed the issue.
