UNRESPONSIVE & UNHELPFUL Customer Service
My account suddenly stopped receiving job notifications without any explanation. It has been almost two weeks with absolutely no communication or assistance from customer service. I have sent multiple emails and still have not received a response.
I also contacted the help line, but they were no help either. All they could tell me was to wait for an email response…the same response I have already been waiting nearly two weeks to receive. That is completely useless and unacceptable.
I previously enjoyed using this app, but the lack of communication and support is extremely disappointing and highly unprofessional. Until this issue is addressed, I cannot recommend this app.
I also contacted the help line, but they were no help either. All they could tell me was to wait for an email response…the same response I have already been waiting nearly two weeks to receive. That is completely useless and unacceptable.
I previously enjoyed using this app, but the lack of communication and support is extremely disappointing and highly unprofessional. Until this issue is addressed, I cannot recommend this app.
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No way?
I didn't expect to actually get accepted by this app. I thought it was just one of those apps where you play games and they don't end up giving you the money unless you buy their merchandise or buy the games. But it's completely free???? For some apparent reason???? It pays the next day??? It's flexible?? Maybe that's why that's the name. Google recommended me some other apps that says they're kinda similar and I've downloaded them, but the process is kinda long so I just gave up. If I end up losing this app or something ends up happening, it'll be alright. I enjoyed the experience and I think you will too. I just hope they don't lose money because this app does help a lot of people and I wish there was a way to help them keep going. Thank you reflex, but mainly thank you God. I have extra income, I can pay my rent AND personal expenses. Even if it gets taken away from me; thank you.
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Not Understanding
I arrived to work a flex, ON TIME, only to discover that the parking lot was closed for game day, no problem, I’ll find another parking lot. I drove to the alternate lot listed and that one was also closed, wanting you to pay $40-$60 dollars to park, absolutely not! Especially since that won’t be reimbursed. I made sure to attempt to contact the store three times, with no answer, and also sent two text messages to reflex to explain the situation. The rep that responded stated that my time could be adjusted. Okay cool, but I still didn’t know where to park. So now it’s 40 minutes past the start of my Flex Time, to no fault of my own, and I’m communicating actively with the rep from the app. They then tell me that cancelling my flex will negatively impact my score on the app, because it will be an urgent cancellation. HOW, when I arrived on time, and couldn’t find parking, with no assistance from the store! I then asked again if there can be an exception, since this was not my fault, and I was told no! So even though this was not a true late arrival, I’m being penalized for it anyway, and a 24 hour hold will be placed on my account where I won’t be able to claim new flexes, which is ridiculous and needs to be corrected by the company that owns this app. Flexers should not be penalized when situations arise, related to the flex, that are out of their control. This has put such a bad taste in my mouth about this app. Beware, they will blame you for situations that are THEIR fault, not yours.
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NEEDS UPDATING
it’s a good app but super glitchy
Totally Amazing!
This is the best thing for someone obsessed with retail in between jobs
