Hit or miss
The app is okay but I wish it had sound notification when jobs are being posted. It’s like if you’re not on your phone you’ll miss out on what could’ve been money. So many updates yet that seems to be the one thing missing.
Also there needs to be some type of conclusion for when we are working for the employers at their store and they are very rude or disrespectful to us as Reflexers. It’s unacceptable to be treated less than and when you report it, you as the flexer get in trouble or when a life emergency happens and unfortunately, you can’t make your Reflex then you get penalized for life happening. It’s unfair, like who can predict your car being stolen or the water to your building still not being on after a day and now you have to wait days to a week before seeing jobs again.
Also there needs to be some type of conclusion for when we are working for the employers at their store and they are very rude or disrespectful to us as Reflexers. It’s unacceptable to be treated less than and when you report it, you as the flexer get in trouble or when a life emergency happens and unfortunately, you can’t make your Reflex then you get penalized for life happening. It’s unfair, like who can predict your car being stolen or the water to your building still not being on after a day and now you have to wait days to a week before seeing jobs again.
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UNRESPONSIVE & UNHELPFUL Customer Service
My account suddenly stopped receiving job notifications without any explanation. It has been almost two weeks with absolutely no communication or assistance from customer service. I have sent multiple emails and still have not received a response.
I also contacted the help line, but they were no help either. All they could tell me was to wait for an email response…the same response I have already been waiting nearly two weeks to receive. That is completely useless and unacceptable.
I previously enjoyed using this app, but the lack of communication and support is extremely disappointing and highly unprofessional. Until this issue is addressed, I cannot recommend this app.
I also contacted the help line, but they were no help either. All they could tell me was to wait for an email response…the same response I have already been waiting nearly two weeks to receive. That is completely useless and unacceptable.
I previously enjoyed using this app, but the lack of communication and support is extremely disappointing and highly unprofessional. Until this issue is addressed, I cannot recommend this app.
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No way?
I didn't expect to actually get accepted by this app. I thought it was just one of those apps where you play games and they don't end up giving you the money unless you buy their merchandise or buy the games. But it's completely free???? For some apparent reason???? It pays the next day??? It's flexible?? Maybe that's why that's the name. Google recommended me some other apps that says they're kinda similar and I've downloaded them, but the process is kinda long so I just gave up. If I end up losing this app or something ends up happening, it'll be alright. I enjoyed the experience and I think you will too. I just hope they don't lose money because this app does help a lot of people and I wish there was a way to help them keep going. Thank you reflex, but mainly thank you God. I have extra income, I can pay my rent AND personal expenses. Even if it gets taken away from me; thank you.
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Not Understanding
I arrived to work a flex, ON TIME, only to discover that the parking lot was closed for game day, no problem, I’ll find another parking lot. I drove to the alternate lot listed and that one was also closed, wanting you to pay $40-$60 dollars to park, absolutely not! Especially since that won’t be reimbursed. I made sure to attempt to contact the store three times, with no answer, and also sent two text messages to reflex to explain the situation. The rep that responded stated that my time could be adjusted. Okay cool, but I still didn’t know where to park. So now it’s 40 minutes past the start of my Flex Time, to no fault of my own, and I’m communicating actively with the rep from the app. They then tell me that cancelling my flex will negatively impact my score on the app, because it will be an urgent cancellation. HOW, when I arrived on time, and couldn’t find parking, with no assistance from the store! I then asked again if there can be an exception, since this was not my fault, and I was told no! So even though this was not a true late arrival, I’m being penalized for it anyway, and a 24 hour hold will be placed on my account where I won’t be able to claim new flexes, which is ridiculous and needs to be corrected by the company that owns this app. Flexers should not be penalized when situations arise, related to the flex, that are out of their control. This has put such a bad taste in my mouth about this app. Beware, they will blame you for situations that are THEIR fault, not yours.
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NEEDS UPDATING
it’s a good app but super glitchy
Totally Amazing!
This is the best thing for someone obsessed with retail in between jobs
No response from support
I used this app a couple years ago without issue. I tried to use it again recently and I can’t get a response from support. My profile was deleted and I’m unable to access it. Very frustrating. Is the app shutdown? Is that why support is no longer available and won’t respond?
Strict but good
I had no issues with the app, and I love how everything in the interface was easy once I was accepted. They definitely had a wait, but they are very strict with their attendance policy. I overslept, and because of that, I was terminated, which I understand, but I feel like they should be a bit more flexible, maybe having like a probationary period instead of flat-out terminating people if the no-call, no-show was as a result of an accident. But it’s an amazing app nonetheless.
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Reflex is such a flex
To be honest, some flexes are more easier than others, but it’s so nice to make money for a few hours rather than doom scrolling all day. I love the fact that you work when you want and that you’re not obligated to.
It was good for what it was
I had used this app many times and enjoyed the ability to genuinely pick up a shift as I wanted and worked. It’s been some time since I worked there due to personal reasons, but I’m unable to get past the 40% mark Matching Preferences in signing into the app. I’m met with a “unable to save preferences. Please try again” and there’s nowhere else to go from there.
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SCAMMERS
They took ALL of my information them rejected my application before I was able to pick up shifts shaking my head!!! And I was on my way to a shift just cancelled
Flex shifts
Would like more store options and more variety of work to be offered other than folding!
Can’t get past initial survey
Well I can’t get past the preference survey after logging on keep getting error “Failed to save preferences. Please try again” and tried several times so if you can let me know how to get past this error message then I will update my review but right now that is all I can review :(
Terrible
I waited over half a year and they still haven’t approved my account. I talk to customer service and they kept saying the same thing over and over again. Telling to keep an eye on my phone to see any updates. It’s been over half a year.
Thieves
Lies about what hours you worked beware of scam
Okay during the holidays from what I’ve seen…
You must have an iPhone for notifications they don’t currently work if you use the current version on android also it seems like there isn’t much shift opportunity outside of the holiday season. The 3 shifts I have been able to work were a good experience. No issues with the payment process usually its the next day so that’s nice!
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Jobs are always far away
Just started using this app in the beginning of the month. I see they have positions but the problem is they’re always super far away. I live in North East NJ & I’m getting alerts for Connecticut, Staten Island, Long Island and beyond. And when I do get an alert for a job near by the min I click the notification it’s not there anymore. And I mean I can get the alert click it immediately, gone. A little frustrating.
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Not worth it, keeps getting worse
A year and a half ago when I first joined the app, shifts were typically $18 / hr in New York City. Now they're typically 17.50 or $17 an hour which is just minimum wage. The rates are no longer competitive, nor are they worth the commute time it often takes to get there. They also limit you to less than 40 hours a week because they're too cheap to pay you for overtime. They'd rather shifts not get picked up by anyone than pay people a livable hourly wage for the physically demanding jobs you are expected to do especially inventory, shipment, and other stock shifts. The app is gradually declining in quality for workers and the stores face no consequences whatsoever when managers are racist towards you and unprofessional in other ways. They can't even reach the stores half the time which is incredibly unsafe in case any situation arises that may require them to get in contact with the stores to intervene. They barely offer any of the bonuses they did when I first joined the app. They used to give more holliday bonuses & bonuses for milestone shifts (25, 50, 100, etc) but they took them away. They will give no bonuses when you are doing well and showing up to your shifts on time but will award bonuses to people who are late. Nothing about their app or algorithm makes sense. A store will add you to their favorites list and the app still won't send your phone a notification that shifts have been posted. You have to check the app manually for most shifts because it won't send you the notification even when shifts are appearing on your app. Everything that was good about the platform is now gone and they don't care about employee feedback. Nothing you report ever elicits any action or change from them. You're better off using any other gig app besides this one. #SurvivingReflex
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ChiringL
Absolutely fabulous app! Easy and simple to navigate.
Waste of time!!!
The shifts that are posted are gone as soon as you get the notification about them. Also, posting on average less than one shift per day, doesn’t make sense.
