HORRIBLE
The app is horrible, keeps redirecting me , can’t even login on browser either keeps redirecting me… this is completely unacceptable I can’t pay my bill. And what are you guys going to do? Charge me a late fee???? I CANT EVEN LOGIN ANYWHERE!!!!!! I’ve been at this for two hours now !!!!!
Hidden Contract Terms & Misleading Billing
I had a very disappointing experience. During the sales process, the team did not clearly explain the contract terms or the long-term commitment. It felt like the focus was only on getting the agreement signed, while important conditions were not properly disclosed.
The biggest issue is that once the contract is created, it becomes almost impossible to cancel—even if it was created by mistake or due to an error by the sales team. Instead of resolving genuine concerns, customers are simply told that the contract cannot be cancelled.
In my case, I requested cancellation before using the service, but the company still relied on the contract without considering the circumstances. A transparent business should clearly explain all terms before asking a customer to sign and should have a fair process to correct genuine mistakes.
I would recommend that anyone considering Regus carefully read every clause, ask for all terms in writing, and fully understand the cancellation policy before signing anything.
The biggest issue is that once the contract is created, it becomes almost impossible to cancel—even if it was created by mistake or due to an error by the sales team. Instead of resolving genuine concerns, customers are simply told that the contract cannot be cancelled.
In my case, I requested cancellation before using the service, but the company still relied on the contract without considering the circumstances. A transparent business should clearly explain all terms before asking a customer to sign and should have a fair process to correct genuine mistakes.
I would recommend that anyone considering Regus carefully read every clause, ask for all terms in writing, and fully understand the cancellation policy before signing anything.
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Joke and money stealer
I got this app thinking it was the best
App for my business
I believe that this would give me mail notifications
And I was promised the world just to sign
Up nobody
Ever answers the number provided.
Nobody knows anything at the building
And customer service can’t contact the Orlando fl offices either
Ever they don’t call you back or anything but will continue to charge you
I’m gonna start a real registered agent
Office space
Where people get notifications for mail and it’s scanned in to let them know mail is in with forwarding addresses for 10 bucks services
Because this app is a joke.
App for my business
I believe that this would give me mail notifications
And I was promised the world just to sign
Up nobody
Ever answers the number provided.
Nobody knows anything at the building
And customer service can’t contact the Orlando fl offices either
Ever they don’t call you back or anything but will continue to charge you
I’m gonna start a real registered agent
Office space
Where people get notifications for mail and it’s scanned in to let them know mail is in with forwarding addresses for 10 bucks services
Because this app is a joke.
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Spammers
Tay will spam you with calls non stop and every time from a different phone number!!! Regret I signed up and shared my information :(((
Worse Rental. Do not sign up
They will locked you into a contract you cannot get out of. They will initiated contract amendments without your approval.
Account signup broken
Nobody can create accounts, there’s just a generic “something went wrong” error. Seems to have been like this for days.
My experience with this workspace provider was disappointing.
Would give 0 stars but this review doesnt allow it
Charges You Late Fees When Their App is Messed Up
Since January my credit card has been in a queue, and every month I get charged late fees after being told that NEXT month it will be fixed. This same song & dance has been going on for 6 months and I've been charged hundreds in late fees. Customer service just routes me around and around in a circle and nobody wants to take accountability. I won't be renewing my agreement because I can't get into my office because it won't take my payment and they won't fix it or reimburse me.
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Opening doors
Recent update increased amount of time it takes for doors to open and is often failing to open doors entirely
Unusable app with zero human support
The app is completely broken and full of glitches. I have been trying to reserve a workspace, but the system constantly errors out and will not let me complete any bookings. To make matters worse, there is no phone number or customer service line to call for help. The only support option available is an AI chatbot that cannot fix technical issues and keeps repeating the same useless steps. If you actually need to book space for business, do not rely on this app.
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Using the digital key is now painfully slow
What gives? I use this every day. I don’t need instructions each time. Also it loads much slower than it used to. It’s like no one on product or engineering actually uses the app as a digital key. Thanks. Fellow product manager.
La nueva actualización va fatal
No permite ver el pin de impresión. No se por qué lo cambian por algo que va peor… seguro vibe coded
Ruim
Pra não dizer outra coisa, nunca vi um app com essa experiência. Se existe 2 botões um pra destravar a porta e outro para reserva, pq eu colocaria mais uma ação no botão de destravar a porta sendo que ja existe o de reserva….Ja é ridículo que o app demora carregar pra abrir a porta e agora ficou pior com mais ação, fico quase 5 min esperando a boa vontade do app.
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They Sell Your Data
Giving 2 starts because it does exactly what it says it does but they defiantly sell your data. I got a massive influx of spam calls the minute I signed up
Ridiculous hidden fees
Went to reserve a desk for the day and was told it would cost $61.88 - got to the checkout and they literally doubled the price because of “out of hours fee”. So slimy. Just give the cost upfront and don’t try to hustle people out of money.
Not recommended
Company charges hidden fees, stay away from
Scam company!
Stay away from this company. This the most worst business practice ever. They charge me $205 for a virtual office that I couldn’t use because the state of Virginia of commission couldn’t recognize their office address. I cancelled the service right away and I tried to cancel the account and remove my debit card but I couldn’t because you most add a new card for payment and then you can remove one they make you to keep a payment method, they won’t allow you to remove your debit card. I requested a full refund. It’s been a month and I only received couple emails “sorry we couldn’t find your account”. Of course they know my account I sent them my phone number and email. I tried to contact them multiple times and even I sent en email to the CEO as well as a CC. Now I have a balance of $95, they are charging me for a service that I couldn’t use. Make you a favor, stay away from this company.
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Login issues
Never can login
Do not ever sign up for this predators, you wont be able to cancel and they keep charging
Avoid Regus (IWG) at all costs – Extremely poor customer service and predatory billing practicesI strongly recommend that everyone stays far away from Regus and IWG plc.Their customer service is consistently poor and often completely unresponsive when you try to resolve issues. As soon as any payment is late or disputed, they turn extremely aggressive with collections and escalate very quickly.The billing practices are especially unfair and misleading:They charge your payment in the middle of the month, but still count the period as starting from the 1st. This means when you cancel a month-to-month agreement, you end up overpaying for a full month you never use.
Every month they quietly add small extra amounts to your balance, slowly increasing your total cost without proper explanation.
Getting your security deposit (retainer) back is almost impossible, even if you’ve met all the conditions.
After you leave, they often hit you with large, unreasonable cleaning or restoration fees that are poorly explained and rarely itemized.
To make matters worse, they send your information to debt collectors almost immediately — even when the charges are disputed.Do not use Regus. The combination of terrible service, sneaky and aggressive billing tactics, and the extreme difficulty of getting your money back makes them a nightmare for small businesses and individuals alike. There are much better flexible workspace options available.
Every month they quietly add small extra amounts to your balance, slowly increasing your total cost without proper explanation.
Getting your security deposit (retainer) back is almost impossible, even if you’ve met all the conditions.
After you leave, they often hit you with large, unreasonable cleaning or restoration fees that are poorly explained and rarely itemized.
To make matters worse, they send your information to debt collectors almost immediately — even when the charges are disputed.Do not use Regus. The combination of terrible service, sneaky and aggressive billing tactics, and the extreme difficulty of getting your money back makes them a nightmare for small businesses and individuals alike. There are much better flexible workspace options available.
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Can't log in
After maintenance update. The system log you out & can't log in. I fill my registered email but login button doesn't work. When finished filling It's turns dark black color when I press, it changes to red color & stay just like that.. when I change method to use login by google it says please don't use social provider, login by email instead. & come back to stuck at first method again..
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