A complete joke
The app is incredibly buggy. It logs you out almost every time you leave the app, so if you have to take a phone call or look at a text while filling out the diagnostic report (which takes a very long time), you’ll usually have to log back in and start over from scratch.
When logging in, you have to fully type in your email and password every time, because apparently the developer couldn’t figure out how to use username/password saving, which is just an insanely basic feature to program for an app. This is extremely annoying because you have to log back in every single time you open the app. Also, the whole time you’re using the app a box constantly pops up saying “your session has expired.” It offers “remember me” and “use FaceID” options but of course those just don’t do anything.
This app is just so pathetic. And the fact that it is REQUIRED to be used by the warranty companies is a complete joke. The people who run this company have no common sense at all and I don’t understand how it hasn’t shut down just due to incompetence and inefficiency.
For the love of god just spend $20 using an AI to build a better one if you can’t find anybody who has any idea what they’re doing
When logging in, you have to fully type in your email and password every time, because apparently the developer couldn’t figure out how to use username/password saving, which is just an insanely basic feature to program for an app. This is extremely annoying because you have to log back in every single time you open the app. Also, the whole time you’re using the app a box constantly pops up saying “your session has expired.” It offers “remember me” and “use FaceID” options but of course those just don’t do anything.
This app is just so pathetic. And the fact that it is REQUIRED to be used by the warranty companies is a complete joke. The people who run this company have no common sense at all and I don’t understand how it hasn’t shut down just due to incompetence and inefficiency.
For the love of god just spend $20 using an AI to build a better one if you can’t find anybody who has any idea what they’re doing
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Just don’t
Hands-down, probably one of the worst apps I’ve had to work with no direct support no technical number. You can call no service manager or area manager. You can reach out to this is worse than getting leads from Angie’s list. I feel bad for anyone who has bought into this home warranty plan because the Technical Support is zero. I can’t imagine how hard it is to be a customer.
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Excruciating
HWA Home Warranty requested info, clarification, pictures, etc… provided through their email inquiries and then they followup with text messages which were responded to with all the same info and then they required everything to be submitted via RELY but RELY required FedID, personal Drivers License pic, pic of licensing and then a certificate of Liability naming them… which all takes time to get and input only to have it reject the selected password which cannot be assigned via iPhone because the dialogue box covers the input page and the menu in the upper left only drops down the info you need to know if the dialogue box was present which is covered up.
It’s absolutely impossible to follow through a Contractor portion of an HWA claim for a customer. HWA says they will respond shortly - like 10 minutes but every response has been 12+ hrs. No phone number to talk to a supervisor.
In my 43yrs as an HVAC contractor I have still to find a Home Warranty company that works for the person that paid for it and they all make it near impossible for the contractor.
At the edge of recommending my customer make an attorney general complaint for the redundant unnecessary methods creating impossible to satisfy requirements to finalize a claim.
It’s absolutely impossible to follow through a Contractor portion of an HWA claim for a customer. HWA says they will respond shortly - like 10 minutes but every response has been 12+ hrs. No phone number to talk to a supervisor.
In my 43yrs as an HVAC contractor I have still to find a Home Warranty company that works for the person that paid for it and they all make it near impossible for the contractor.
At the edge of recommending my customer make an attorney general complaint for the redundant unnecessary methods creating impossible to satisfy requirements to finalize a claim.
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Contractors Beware
Absolutely horrible app! It only serves as a way to make your life miserable. The reason for the 15 min to get a claim review is because it will take you that long to complete the claim form on the app. The on boarding for the app was an absolute joke. You have a lady on the phone telling you to go to the App Store , download the app and sign in. That is the on boarding process. App is not intuitive or user friendly at all.
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Terrible company to work for.
Terrible company to work for. They do not pay
Oleksandr Zarichanskyi
This app is my go-to tool! Handling warranty jobs is smoother, faster, and I get everything I need in one place.
Great app
Excellent app that simplifies reporting and keeps our workflow organized. Easy navigation and solid performance.
Excellent Tool for Field Service
I've been using the Rely Home app for several months now as a contractor, and it's honestly one of the best service management apps I've tried. The interface is super intuitive and easy to navigate, even when I'm on-site and in a rush. Accepting new jobs is instant, and I can manage my entire schedule right from my iPhone without needing to log into a separate portal.Submitting diagnosis reports, uploading photos, adding technical notes, and getting customer signatures digitally is fast and seamless. It handles all the common field scenarios perfectly—whether I'm documenting a service attempt, reporting a missed appointment, or marking a job complete with detailed reason codes. Everything syncs up reliably, and it saves my office team and me a ton of time on paperwork.The app has really helped streamline my workflow with home warranty jobs, and the quick authorizations (often under 10 minutes) keep things moving. It's stable, user-friendly, and clearly built with contractors in mind. Big thanks to the Rely team for creating such a solid tool—it's made a real difference in staying organized and responsive. Highly recommend to any service pro working with warranties!
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Great
Make my life so much easier
TrueComfortHVAC Inc
The Rely Home Warranty app has been a great improvement to our daily workflow. Submitting reports, uploading photos, and completing documentation is fast and straightforward, which saves our office and technicians a lot of time. The app is stable and easy to navigate.
Overall, it helps us stay organized and responsive, and we appreciate the effort Rely put into building a dedicated macOS application for contractors.
Overall, it helps us stay organized and responsive, and we appreciate the effort Rely put into building a dedicated macOS application for contractors.
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Suggestions
Tab should be added to show pending repairs instead of putting them in completed work orders to help keep track of repairs and scheduled dates for the repair. Also a tab to “contact” so we don’t have to go to the web browser when techs have questions.
Tech
Great app
Best app!
Thanks for this amazing platform everything is so smooth and easy!
Bustamante Door Llc
Being working for Choice since long time ago and since they started this rely app makes all more easy to work with
AI really recommend
AI really recommend
This app is very helpful
Makes keeping your days and weeks organized a breeze and communicating back and forth with the companies seem less for updating statuses on calls. It’s a must have period!
Great Company
Rely Home Warranty is a great company to work with. The processes work smoothly and effectively. Will stay with them for a long time.
Rocco construction
App works great can tell pride is being taken into making it more accessible and as close to the website as possible
Should not exist
Just horrible all around, always errors happening, makes it so hard to use especially for a field appliance technician.
Easy Use
App is a convenient way our guys are able to see info quickly on the field.
Vendors from 2017
We have been working with Rely since 2017 and have always carried a deep appreciation and respect for the systems that have been put in place. We do very well with the communication between the parties. We have met some outstanding clients through the home warranty program. We constantly offer our help to them in any way we can out of respect. This warranty and it’s application are the modern day bridge between clients and contractors and we believe through rely it will become a future standard for program operations
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