The App Is as Awful as the Warranty
The app has to be updated every time we open it. It’s a minor nuisance compared to the atrocity that is this dishonest company. We’ve submitted reports everywhere possible to no avail— after dumping thousands of dollars, we can’t so much as get a response from the company after submitting our claim and having the technician come out. I’ve spent close to 8 hours on the phone (between June 9-July 16) simply trying to find a resolution for a simple issue of a garage door motor. Please please reconsider investing in this company. The sales people are responsible dive, BUT ALL RESPONSIVENESS ENDS AFTER YOU SIGN THE CONTRACT. This is such a frustrating scam and so far the WORST decision we have made as home owners.
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Scam
Read the reviews. Note that the positive ones are generic but the negative ones are specific in all the ways you can expect this company to screw you. I’m still waiting a week now for a decision on a repair that consists of two $50 parts. Do NOT use this company. Their app only gives general info. And if you call they will not allow you to speak to the service department who makes the decisions on repairs. Was told they have no direct line.
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Terrible!
First time using them and it’s an absolute nightmare. $150 just to initiate the claim - that doesn’t go towards anything. Received a call from LGH almost a week later that in order for the technician to come out and replace the broken part it’s going to be an additional $194 for the install. Now mind you, the technician said he was ordering the part so I think things are being taken care and it turns out the part hasn’t even been ordered yet. Now I have the part but it’s mission impossible to get the technician to come back and when I finally get him on the phone, he doesn’t even know why Liberty charged additional money for the part install. So maybe 2 weeks from the time this all started we might have the stove top repaired… or maybe not because the technician can’t definitively confirm a day or window of time to come back. Fantastic. Out almost $350, parts in hand and still have a broken stove.
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Great but chat don’t work
The information part is good but the chat part doesn’t work. I’ve tried on multiple occasions to start a chat but to no avail.
Fraud
Bought to cover things breaking - water heater, AC compressor, dishwasher. Anything over a couple hundred bucks they’d delay for weeks or months and offer a 10-20% pay out. Worthless.