Avoid this company & app at all costs
Truly terrible company with a borderline useless app. They send second rate techs who know very little and communicate even less, all while charging you fees every step of the way - horrible.
Also having issues as a technician
You’re thinking in 2026 they would figure out how to have an app that works properly
LHG is trying to improve
I had a really bad experience with a specific claim. I posted a review on AppStore. Hoping that if the leadership does care about Rating and customer feedback they will one day reach out to me. Well that actually happened and one of the senior director called me and tried to resolve the matter amicably. I hope they really improve their ways of working and I definitely think it will help them with overall business. It will also change people’s general perspective of the towards an industry which is quite negative right now. So yeah I would again recommend this company for home insurance and will keep the App Store community updated if anything changes.
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The App Is as Awful as the Warranty
The app has to be updated every time we open it. It’s a minor nuisance compared to the atrocity that is this dishonest company. We’ve submitted reports everywhere possible to no avail— after dumping thousands of dollars, we can’t so much as get a response from the company after submitting our claim and having the technician come out. I’ve spent close to 8 hours on the phone (between June 9-July 16) simply trying to find a resolution for a simple issue of a garage door motor. Please please reconsider investing in this company. The sales people are responsible dive, BUT ALL RESPONSIVENESS ENDS AFTER YOU SIGN THE CONTRACT. This is such a frustrating scam and so far the WORST decision we have made as home owners.
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Scam
Read the reviews. Note that the positive ones are generic but the negative ones are specific in all the ways you can expect this company to screw you. I’m still waiting a week now for a decision on a repair that consists of two $50 parts. Do NOT use this company. Their app only gives general info. And if you call they will not allow you to speak to the service department who makes the decisions on repairs. Was told they have no direct line.
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