A complete joke
The app is incredibly buggy. It logs you out almost every time you leave the app, so if you have to take a phone call or look at a text while filling out the diagnostic report (which takes a very long time), you’ll usually have to log back in and start over from scratch.
When logging in, you have to fully type in your email and password every time, because apparently the developer couldn’t figure out how to use username/password saving, which is just an insanely basic feature to program for an app. This is extremely annoying because you have to log back in every single time you open the app. Also, the whole time you’re using the app a box constantly pops up saying “your session has expired.” It offers “remember me” and “use FaceID” options but of course those just don’t do anything.
This app is just so pathetic. And the fact that it is REQUIRED to be used by the warranty companies is a complete joke. The people who run this company have no common sense at all and I don’t understand how it hasn’t shut down just due to incompetence and inefficiency.
For the love of god just spend $20 using an AI to build a better one if you can’t find anybody who has any idea what they’re doing
When logging in, you have to fully type in your email and password every time, because apparently the developer couldn’t figure out how to use username/password saving, which is just an insanely basic feature to program for an app. This is extremely annoying because you have to log back in every single time you open the app. Also, the whole time you’re using the app a box constantly pops up saying “your session has expired.” It offers “remember me” and “use FaceID” options but of course those just don’t do anything.
This app is just so pathetic. And the fact that it is REQUIRED to be used by the warranty companies is a complete joke. The people who run this company have no common sense at all and I don’t understand how it hasn’t shut down just due to incompetence and inefficiency.
For the love of god just spend $20 using an AI to build a better one if you can’t find anybody who has any idea what they’re doing
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PPlumberplumberplumber
Just don’t
Hands-down, probably one of the worst apps I’ve had to work with no direct support no technical number. You can call no service manager or area manager. You can reach out to this is worse than getting leads from Angie’s list. I feel bad for anyone who has bought into this home warranty plan because the Technical Support is zero. I can’t imagine how hard it is to be a customer.
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IUIfixit Utah
Excruciating
HWA Home Warranty requested info, clarification, pictures, etc… provided through their email inquiries and then they followup with text messages which were responded to with all the same info and then they required everything to be submitted via RELY but RELY required FedID, personal Drivers License pic, pic of licensing and then a certificate of Liability naming them… which all takes time to get and input only to have it reject the selected password which cannot be assigned via iPhone because the dialogue box covers the input page and the menu in the upper left only drops down the info you need to know if the dialogue box was present which is covered up.
It’s absolutely impossible to follow through a Contractor portion of an HWA claim for a customer. HWA says they will respond shortly - like 10 minutes but every response has been 12+ hrs. No phone number to talk to a supervisor.
In my 43yrs as an HVAC contractor I have still to find a Home Warranty company that works for the person that paid for it and they all make it near impossible for the contractor.
At the edge of recommending my customer make an attorney general complaint for the redundant unnecessary methods creating impossible to satisfy requirements to finalize a claim.
It’s absolutely impossible to follow through a Contractor portion of an HWA claim for a customer. HWA says they will respond shortly - like 10 minutes but every response has been 12+ hrs. No phone number to talk to a supervisor.
In my 43yrs as an HVAC contractor I have still to find a Home Warranty company that works for the person that paid for it and they all make it near impossible for the contractor.
At the edge of recommending my customer make an attorney general complaint for the redundant unnecessary methods creating impossible to satisfy requirements to finalize a claim.
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GSGeothermal Specialist
Contractors Beware
Absolutely horrible app! It only serves as a way to make your life miserable. The reason for the 15 min to get a claim review is because it will take you that long to complete the claim form on the app. The on boarding for the app was an absolute joke. You have a lady on the phone telling you to go to the App Store , download the app and sign in. That is the on boarding process. App is not intuitive or user friendly at all.
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1139.tds
Terrible company to work for.
Terrible company to work for. They do not pay
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