The App Is as Awful as the Warranty
The app has to be updated every time we open it. It’s a minor nuisance compared to the atrocity that is this dishonest company. We’ve submitted reports everywhere possible to no avail— after dumping thousands of dollars, we can’t so much as get a response from the company after submitting our claim and having the technician come out. I’ve spent close to 8 hours on the phone (between June 9-July 16) simply trying to find a resolution for a simple issue of a garage door motor. Please please reconsider investing in this company. The sales people are responsible dive, BUT ALL RESPONSIVENESS ENDS AFTER YOU SIGN THE CONTRACT. This is such a frustrating scam and so far the WORST decision we have made as home owners.
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Scam
Read the reviews. Note that the positive ones are generic but the negative ones are specific in all the ways you can expect this company to screw you. I’m still waiting a week now for a decision on a repair that consists of two $50 parts. Do NOT use this company. Their app only gives general info. And if you call they will not allow you to speak to the service department who makes the decisions on repairs. Was told they have no direct line.
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Terrible!
First time using them and it’s an absolute nightmare. $150 just to initiate the claim - that doesn’t go towards anything. Received a call from LGH almost a week later that in order for the technician to come out and replace the broken part it’s going to be an additional $194 for the install. Now mind you, the technician said he was ordering the part so I think things are being taken care and it turns out the part hasn’t even been ordered yet. Now I have the part but it’s mission impossible to get the technician to come back and when I finally get him on the phone, he doesn’t even know why Liberty charged additional money for the part install. So maybe 2 weeks from the time this all started we might have the stove top repaired… or maybe not because the technician can’t definitively confirm a day or window of time to come back. Fantastic. Out almost $350, parts in hand and still have a broken stove.
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Great but chat don’t work
The information part is good but the chat part doesn’t work. I’ve tried on multiple occasions to start a chat but to no avail.
Fraud
Bought to cover things breaking - water heater, AC compressor, dishwasher. Anything over a couple hundred bucks they’d delay for weeks or months and offer a 10-20% pay out. Worthless.
Update
Can us now because it requires you to have apple up date 26.6 o egg more which older phones don’t not support
Try hiss as sucks yo fill out a service now you have to call in
Fix it so I can use it like always on my iPhone 11
Try hiss as sucks yo fill out a service now you have to call in
Fix it so I can use it like always on my iPhone 11
New app , says to update, but has a version of iOS not available
Not available
Easy
It’s about time that someone made a user friendly app. It’s very easy to use.
Thank You Hunter Anderson
Thank You Hunter Anderson
LHG is pathetic company Stay away from them like plague
1-Star Review: Absolute Fraud – They Left Me to Freeze and Lied Every Step of the Way
This is a fraud company. Plain and simple. They can (and will) put you in a very dangerous, difficult spot without a second thought.
My furnace died during one of the coldest days of the year—temperatures were well below freezing, and the house was dropping fast. I called them immediately because I had a service plan (5 years upfront fully paid - top tier plan) with them. Instead of getting help, I was basically left to die alone in a freezing house.
Every single day I called, the same scripted nonsense: “Oh, we’re escalating this issue for you right now.” “We’ve escalated it to a higher team.” “This is now a priority escalation.”
The next day? The new customer service rep would cheerfully say, “No problem, I’m escalating this for you today!”
When I asked, “Wait—didn’t someone already escalate it yesterday?” Their answer: “No, there’s no existing escalation on your case.”
Every. Single. Day. They reset the clock, lied to my face, and left me without heat in sub-zero weather. No technician showed up. No emergency response. Nothing.
You cannot believe a single word these fraudsters say. They are professional liars who collect money for “service plans” and then disappear when you actually need them. They’re happy to take your monthly payments but will happily let you freeze rather than lift a finger.
Avoid this company at all costs. If your heat goes out in winter, they will not save you—they will leave you to suffer while repeating the same fake “escalation” lie day after day.
Worst company I’ve ever dealt with. 0 stars if I could give it.
This is a fraud company. Plain and simple. They can (and will) put you in a very dangerous, difficult spot without a second thought.
My furnace died during one of the coldest days of the year—temperatures were well below freezing, and the house was dropping fast. I called them immediately because I had a service plan (5 years upfront fully paid - top tier plan) with them. Instead of getting help, I was basically left to die alone in a freezing house.
Every single day I called, the same scripted nonsense: “Oh, we’re escalating this issue for you right now.” “We’ve escalated it to a higher team.” “This is now a priority escalation.”
The next day? The new customer service rep would cheerfully say, “No problem, I’m escalating this for you today!”
When I asked, “Wait—didn’t someone already escalate it yesterday?” Their answer: “No, there’s no existing escalation on your case.”
Every. Single. Day. They reset the clock, lied to my face, and left me without heat in sub-zero weather. No technician showed up. No emergency response. Nothing.
You cannot believe a single word these fraudsters say. They are professional liars who collect money for “service plans” and then disappear when you actually need them. They’re happy to take your monthly payments but will happily let you freeze rather than lift a finger.
Avoid this company at all costs. If your heat goes out in winter, they will not save you—they will leave you to suffer while repeating the same fake “escalation” lie day after day.
Worst company I’ve ever dealt with. 0 stars if I could give it.
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Issue resolved
They were able to resolve my issue finally
Avoid at all costs
Liberty is a borderline scam. Despite their prices, which aren’t competitive, they provide garbage customer service. From the ridiculously long wait times to have a repair “assigned,” to the terrible contractors they send out (if they send anyone at all), chances are that you will not get things resolved to your satisfaction.
*search for class actions regarding this company - they’re coming
*search for class actions regarding this company - they’re coming
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Fraudulent
This company is worse than the prior home warranty I had. I think the 4+ rating is rigged. They take unreasonably long time to adjudicate the claim and that too find ways to not repair or replace. Plus their service call fee is too high too. I would give zero star.
Bad All around
The app is very mediocre. What’s even worse is how terrible this company is. Stay away!
They are scammers
They are scammers keep away they will never fix or pay for any of your claims keep away don’t buy their policy even if it is a single dollar per year
Easy to use the app
More convenient and more easy to use the app when in remote.
Excellent service
Always answer the prime and take care of share I need. Sometimes it’s confusing when they assign you a technician. Texts from both at the same time get confusing.
Initial claim
Super easy & convenient app
Do not use them
Looks great from the outside, until you have a real issue with a covered item. Then it’s waiting around for them to review the technician’s recommendations, just to ignore them and attempt to use “lower priced” parts. Then!, try and charge you for “installation” of the parts… repair should include repair PARTS. What are you really paying for??
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Good warranty!
Fixed everything so far!
App does NOT work
I signed up for three years; every service call costs $70. The replacement is the cheapest possible, and the assignment of labor is slow. The app does not work!!!! I would not recommend this service.