STAY AWAY IF POSSIBLE
The inconsistent ability (or lack there of) to connect to our system is beyond frustrating and has become a weekly issue (if not more) on a regular basis.
Today was a perfect example, while trying to turn our alarm off for a vendor. We received the message: “CONNECTION FAILED”. Our alarm company had to turn off the system on their our internal system. Two hours later, it worked with no changes.
You never know what you are going to get. Even our service provider gets no support from the RSM team.
Junk
Not quite there yet
Horrible app
Response from developer
Hello Paul, We would like to address these concerns with you or your alarm dealer. The Notifications are per panel, and once set, they will come to that device until removed. Knowing what crashes you are referring to would be helpful, and for intuitive, there are YouTube videos that show usage right from the app in the settings menu. If you are the end user (not the dealer), contact your dealer and/or our support staff so that we can gather information to understand the problems. You can email them at technical.success@radionix.com and someone can get the information needed.
Terrible
Response from developer
Hello ZbDad, It would be helpful if our Support Staff can work with you (or your alarm dealer) to gather data as to what is actually happening. There should be no reason to uninstall the app to get connected or stay connected to a system. Please speak with someone and get the details to them, so we can help find the root cause as to what you are seeing.
