STAY AWAY IF POSSIBLE
We have been using this app for a few years hoping it would get better, but we continue to be disappointed.
The inconsistent ability (or lack there of) to connect to our system is beyond frustrating and has become a weekly issue (if not more) on a regular basis.
Today was a perfect example, while trying to turn our alarm off for a vendor. We received the message: “CONNECTION FAILED”. Our alarm company had to turn off the system on their our internal system. Two hours later, it worked with no changes.
You never know what you are going to get. Even our service provider gets no support from the RSM team.
The inconsistent ability (or lack there of) to connect to our system is beyond frustrating and has become a weekly issue (if not more) on a regular basis.
Today was a perfect example, while trying to turn our alarm off for a vendor. We received the message: “CONNECTION FAILED”. Our alarm company had to turn off the system on their our internal system. Two hours later, it worked with no changes.
You never know what you are going to get. Even our service provider gets no support from the RSM team.
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Junk
Worst APP ever!!
Not quite there yet
While some of the earlier issues with this app have been resolved, others have not and new ones have cropped up. For me, I haven't got a notification from this app in months even though I have them turned on. Connecting to the panel can be show too.
Horrible app
The Bosch app was awaful, but RSM is even worse. Notifications don’t work even after resetting it. The app crashes, it is not intuitive, etc. Get to work and improve it. Otherwise, people like myself will switch to other panels.
Terrible
This is is not great at all. It constantly kicks you out, doesn’t allow you to log in without having to fully delete the app then download it again- I’ve had to do that 3x in the past two days. There are Many other issues, but I feel like those are on the Security provider side of things. It’s worth replacing the keypads (that we just replaced) to get a far better app.
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