Renpho Fit User Reviews

Renpho Fit
Renpho Fit
Joicom corporation
🌟 Lifestyle
💪 Health & Fitness

Top reviews

Most RecentHighest RatedLowest Rated

The app keeps crashing and not registering my jumps! Over 1000 jumps not recorded

Try a different app!
WhittnyMadWhittnyMad

Response from developer

Hi WhittnyMad, We sincerely apologize for any inconvenience caused. Please kindly try to relog into it again. If the problem still persists, please feel free to contact us via support@renpho.com so that we can see how we can help you solve the problems. Sincerely, Customer Service Team

lost session

the application does not always calculate the sessions. it can happen 1/3
I lost a few 30 minutes session
Ma10784Ma10784

UPDATE YOUR APP

This app is so clunky. Thankfully I’m only using it to count my jumps otherwise the tracking features compared to a couple years ago is TRASH.
KaylaEden5KaylaEden5

Response from developer

Dear customer, thank you for your feedback. Please accept our most sincere apologies. We recommend you can download our new APP(Renpho Health APP) which integrate more products. You can use your Renpho Fit APP account to log in to the Renpho Health APP without registration again. Please contact us by email (support@renpho.com) if you have any further questions. Sincerely, Customer Service Team

App has lot of bugs

Jump rope records are not recording in the total skip history. Records will disappear after back to the main screen. Skip record will occasionally show up in the total skip history, but the record is completely mess up. I did 10 mins skip, and it said my max consecutive skip was 52332.
Michque12321Michque12321

Freezing

App constantly freezes and does not keep track of jumps or calories. It was great in the beginning however after you clear challenges and the go back to do them again it does not count the jumps or when the time goes off it doesn’t stop on the app and says too few jumps. No update had been released to fix either.
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.......USMC..............USMC.......

Response from developer

Dear customer, thank you for your feedback. I'm sorry for the inconvenience caused, please accept our deepest apologies. Please kindly contact us via email (support@renpho.com) if you have further questions. Sorry for the inconvenience caused. Sincerely, Renpho Customer Service Team

Terrible app for great jump rope

App doesn’t remember number of jumps. If you take even a short break from jumping, your session will time out. Why no pause button? The wireless jump rope is fantastic but I’ll have to replace them for a set supported by a more functional app.
CLDC999CLDC999

Response from developer

Dear customer, thank you for your feedback. I'm sorry for the inconvenience caused, please accept our deepest apologies. Please kindly contact us via email (support@renpho.com) if you have further questions. Sorry for the inconvenience caused. Sincerely, Renpho Customer Service Team

Counts are inaccurate

Jumps aren’t accurate and it seems like they may have bots cheating for the top spot in the jump count … no one is jumping 10,000 times in one day with a jump rope consistently . Sometimes jumps aren’t logged .. the app needs an update and some bug fixes
butabrownbutabrown

Response from developer

Dear customer, thank you for your feedback. I'm sorry for the inconvenience caused, please accept our deepest apologies. Please kindly contact us via email (support@renpho.com) if you have further questions. Sorry for the inconvenience caused. Sincerely, Renpho Customer Service Team

It is very nice

It is a very nice rope. But I just have a question why my Sunday jumps have never been included in my weekly report
mango123567mango123567

Response from developer

Dear customer, thank you for your feedback. I'm sorry for the inconvenience caused, please accept our deepest apologies. Please kindly contact us via email (support@renpho.com) if you have further questions. Sorry for the inconvenience caused. Sincerely, Renpho Customer Service Team

Offline Issues otherwise good app

Update: Support fast to responded to issues and working to rectify. Thanks

Please fix offline support for the app. I often work away without internet connection and find many problems to enjoy this app. Login is required (via Internet). Completed challenges not uploading once completed and not registering to my profile. Skip count not transferring from tile to app for counting. Just disappointed as I it fun to measure the work and participate on the leaderboard.
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TjDLifeTjDLife

Response from developer

Dear customer, does it mean the data cannot be stored under the offline status? We feel sorry for the late reply and thank you for your feedback. I'm sorry for the inconvenience caused, please accept our deepest apologies. Please kindly contact us via email (support@renpho.com) if you have further questions. Have a nice day. Sincerely, Renpho Customer Service Team

Kind of OK

App Works kind of ok, and is interesting and motivating to use it and watch all the info but sure is frustrating when at the end of a challage it just wont transfer data to the phone and all your 3-4k jumps are going unsaved, missing...

Will not save your efforts during the count or while you skipping so if the cap holding batteries gets loose after you dropped it all the count is gone missing in the app.

Leadership board works weird, top person count is all over the board, at one point it shows one number and at a different time of a day it drops down by thousands of jumps, then it is somewhat back up again and doesnt relates to a daily count of jumos for the same person, if he is even there at all. Rarely see the same person in the 'day" leadership tab, but the overall week or month score is very high. When it does show up in a day tab, the number of jumps is midiocre and doesnt relate to overall rating whatsoever.
Not clear how the calories count is being calculated.
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Myk884457Myk884457

Got bad

Used to be good. Now the app won’t store how many you do. It’ll crash after you complete the workout. Used to love this.
oneukfanoneukfan

Response from developer

Dear customer, we feel sorry for the late reply and thank you for your feedback. I'm sorry for the inconvenience caused, please accept our deepest apologies. Please kindly contact us via email (support@renpho.com) if you have further questions. Have a nice day. Sincerely, Renpho Customer Service Team

Doesn’t save my workout!

For the past 2 days I have been doing 1000 skips & it hasn’t saved my workout or synced with my Apple Watch. It used to work fine when I used to only do 500.
kay.jordanne.xokay.jordanne.xo

Response from developer

Dear customer, we feel sorry for the late reply and thank you for your feedback. I'm sorry for the inconvenience caused, please accept our deepest apologies. Please kindly contact us via email (support@renpho.com) if you have further questions. Have a nice day. Sincerely, Renpho Customer Service Team

App does not connect

This is my 3rd time when the rope times out before I finish and doesn’t count my skips… I completed 2029 skips and it beeped and I lost all my data for today and yesterday it didn’t count any…
HG-LG423HG-LG423

Response from developer

Dear customer, we feel sorry for the late reply and thank you for your feedback. I'm sorry for the inconvenience caused, please accept our deepest apologies. Please kindly contact us via email (support@renpho.com) if you have further questions. Have a nice day. Sincerely, Renpho Customer Service Team

Needs update

Love the idea and the jump rope. When I set my jumps to a high number such as 900, and complete them, at the end it says “too little jumps” then doesn’t save my jumps even though I had just completed them? But works fine when I set my jumps to a lower number such as 300. Same issue with the other settings, doesn’t always record my workout.
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give me the old update backgive me the old update back

Response from developer

Dear customer, we feel sorry for the late reply and thank you for your feedback. I'm sorry for the inconvenience caused, please accept our deepest apologies. Please kindly contact us via email (support@renpho.com) if you have further questions. Have a nice day. Sincerely, Renpho Customer Service Team

Great idea poor execution

The rope does a great job counting but when I end the session, it does not keep a record of it.
reviewergareviewerga

Response from developer

Dear customer, we feel sorry for the late reply and thank you for your feedback. I'm sorry for the inconvenience caused, please accept our deepest apologies. Please kindly contact us via email (support@renpho.com) if you have further questions. Have a nice day. Sincerely, Renpho Customer Service Team

Like the concept but the rope is flawed

There have been many times where my rope resets while still in my hand and doesn’t count my skips. There needs to be an update to the sensors used in the rope because it’s sensitive or maybe the shake to reset option shouldn’t exist.
lKb421lKb421

Response from developer

Dear customer, we feel sorry for the late reply and thank you for your feedback. I'm sorry for the inconvenience caused, please accept our deepest apologies. Please kindly contact us via email (support@renpho.com) if you have further questions. Have a nice day. Sincerely, Renpho Customer Service Team

Not Efficient. Do not download

I bought the jump rope and downloaded the app but when entering the app and jumping after a while the calories start to stop showing and after doing 500 jumps it showed only 25 calories taken away and after doing 35 jumps it showed that not even one calorie was shown on the app. The time to data sync is also ridiculous and once took 1 hour to load
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player 98172player 98172

Response from developer

Dear customer, we feel sorry for the late reply and thank you for your feedback. I'm sorry for the inconvenience caused, please accept our deepest apologies. Please kindly contact us via email (support@renpho.com) if you have further questions. Have a nice day. Sincerely, Renpho Customer Service Team

I love the smart features.

I bought the jump rope for some workouts. I love the fact it syncs with apple health and the workout app. It counts the number of skips and how many times tangled. One suggestion for the developers- if you could also display the heart rate along with the weather conditions in apple fitness app would be awesome. And would definitely be a 5 star!
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abarna21abarna21

Response from developer

Dear customer, thank you for your feedback. I'm sorry for the inconvenience caused, please accept our deepest apologies. Regarding your suggestion, we will forward it to our technical department for improvement. Sincerely, Renpho Customer Service Team

I like it

I like the app but I don’t know how it works. Does it subtract the time when I stop or tangle. It glitches and says I jump zero but add 20 seconds. So I don’t know for-sure if it is actuate but other wise I like the app it help me keep track of my jumping.
VANESSA RYDERVANESSA RYDER

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