Easy way to pay rent
Loved the convenience of paying deposit and rent automatically!
Love
Very easy to communicate with landlord and pay rent! Also great for building credit and easy to navigate.
Convenience fee scam and liability for owners - don’t use!
I’m a property owner and was appalled to just learn my tenants paid thousands of dollars in “convenience fees” and how the app’s misleading design allows for it, especially for new users. Tenants could sue me because I require them to use it, this is a liability platform, don’t use it. I’ll be filling formal complaints with regulatory agencies.
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useless app
doesn’t let you split rent payments between tenants on the app
New user
Haven’t used it yet just starting
Not user friendly & atrocious customer support
Customer service isn’t very helpful either. I listed a unit, it only showed up on Zillow as an apartment. I’ve inquired with the customer support team about the issue for the last three days. Nothing has been done. Going to cancel my membership if not resolved today. Horrible customer support
Beware
If you move it’s difficult to get removed from the email list. You will get a reminder every day that your rent is late.
BAD Business Practices and Presumed FRAUDULENT Behavior
My tenants paid rent through RentRedi, and MORE THAN 16 DAYS LATER, OVER $50,000 STILL HAS NOT BEEN DEPOSITED INTO MY ACCOUNT. After spending hours on hold I finally reached a supervisor who Assured me my funds would be released in 1 business day. That deadline came and went! Still no deposit, just more excuses and blaming their payment processor. There are serious concerns about their business practices and oversight. LANDLORDS be careful, I strongly recommend other platforms.
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Rent
No longer use. Please stop notifications
App doesn't let you login
Each month when I attempt to send rent and login. I can't login and have to do it through my computer. App doesn't work or let you stay signed in.
Son los mejores
Gracias a Daniela
Easy Payment option
Easy paying option but wish the fees weren’t so excessive
Rent App with annoying pop-ups selling their subscription STD
I use this app to pay rent, that’s it.
There are “features” the app will try to sell. Now, I’m alright with the features being sold, I just don’t want to deal with 2 pop-ups every time I open the app.
The worst part about the 2nd pop-up is that it asks me if I want to be reminded, which I always select “never”. This app doesn’t care, it will present me with a choice, and ignore my request. This ticks me off more than it should, but that’s why I even bothered to write a review.
Please fix so I can actually enjoy using my rent app.
There are “features” the app will try to sell. Now, I’m alright with the features being sold, I just don’t want to deal with 2 pop-ups every time I open the app.
The worst part about the 2nd pop-up is that it asks me if I want to be reminded, which I always select “never”. This app doesn’t care, it will present me with a choice, and ignore my request. This ticks me off more than it should, but that’s why I even bothered to write a review.
Please fix so I can actually enjoy using my rent app.
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Terrible customer service
I have subscribed to RentRedi for a couple years. I tried to contact customer service for the first time recently.
I brought up an issue I needed help with. They said ok let me look into it.
Without getting back to me I received a message that they closed the customer service ticket saying it was due to me not responding. Which isn’t true. They just did not get back to me. It’s easy to see this in our conversation thread.
So I mentioned this to customer service. They apologized. No big deal. I mentioned my issue again. They said they would forward it to another team.
No response after 2 weeks.
So here we are. And my issue persists.
Can be a useful service but if you need customer service, which is important if you use this for big business, forget it.
I brought up an issue I needed help with. They said ok let me look into it.
Without getting back to me I received a message that they closed the customer service ticket saying it was due to me not responding. Which isn’t true. They just did not get back to me. It’s easy to see this in our conversation thread.
So I mentioned this to customer service. They apologized. No big deal. I mentioned my issue again. They said they would forward it to another team.
No response after 2 weeks.
So here we are. And my issue persists.
Can be a useful service but if you need customer service, which is important if you use this for big business, forget it.
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I’m go be living in my car because of this app.
This app is completely broken it won’t let me submit the background check at all and they escalated the ticket to ensure that someone will be available to help in 3-5 business days long after the apartment has ben sold to someone else.
app only for landlords
most (if not all) of the customer service for this app is solely for landlords. if you're a tenant and mess up a payment, the only thing you can do is remove your card or talk to your landlord. im now relying on someone to give me $400 back when there should've been a way for me to cancel it on the app. absolutely ridiculous, if it's just a way to send money, i already have venmo & my landlord's number. that would've been way easier AND i would've been able to get my money back WAY FASTER
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Easy
Makes life easier!
Needs to be fixed
Every day, several times a day I get a notice stating my rent on unit #21 is late. This has been going on for a year. I don’t have unit #21 and my rent on my unit is paid on the 1st every month. This app needs to be updated and fixed.
Hard to reach support
I have used the app for a little over a year now. It could use some improvements. The live chat agents take forever to respond . I’ve been in live chat with Angelica for about 45 minutes now and my issue is still not resolved. I’m trying pay my annual subscription- you would think I would receive help when trying to give the company money. She suggested I go to the website instead. Well the site is not sending me a verification code to my cell - so like I said improvement is needed. November I received an email stating rent payment not processed which turned out to be a scam email. I contacted rent redi and they confirmed it was not them. I’m leaving this review because I’m disappointed on the customer service provided.
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Slop and Spam
My landlord forced me to use this app that is slop and spam.
