Rent Redi has held my rental listing hostage!
Last year this time I created a rental listing through Zillow. The process was extremely easy and user friendly. After finding a tenant I discovered Zillow also offers tenant screening and lease preparation. I used everything Zillow offered with no problems.
I don't remember how I came to learn about RentRedi but it looked like a tool I could use for rent payment, repair request, ect. After a few months I decided the app wasn't for me. We had everything set in place the app was offering without incident.
Fast forward to this year. Our current tenant is ready to move out. I hop on Zillow to re-list and I get an error message the I have to re-list through RentRedi. I don't even have a current account with them. I never listed with them to begin with. I never used one feature on the app.
VERY long story short! The only way I was able to re-list through Zillow was to resubscribe to RentRedi. Why do they own rights to my listing?
I also decided to give the site a try since I had to pay for it anyway. It's so hard to navigate. So many "features" but they don't even offer lease templates or generators.
After a phone call and a few emails I still don't have an answer how to cancel my subscription and delete my data from their site. I don't want to use this program why can they dictate how I list my rental property? Seems wrong
I don't remember how I came to learn about RentRedi but it looked like a tool I could use for rent payment, repair request, ect. After a few months I decided the app wasn't for me. We had everything set in place the app was offering without incident.
Fast forward to this year. Our current tenant is ready to move out. I hop on Zillow to re-list and I get an error message the I have to re-list through RentRedi. I don't even have a current account with them. I never listed with them to begin with. I never used one feature on the app.
VERY long story short! The only way I was able to re-list through Zillow was to resubscribe to RentRedi. Why do they own rights to my listing?
I also decided to give the site a try since I had to pay for it anyway. It's so hard to navigate. So many "features" but they don't even offer lease templates or generators.
After a phone call and a few emails I still don't have an answer how to cancel my subscription and delete my data from their site. I don't want to use this program why can they dictate how I list my rental property? Seems wrong
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Response from developer
Hi April, we would love to assist you! Could you please reach out to our chat support using the blue chat button in your app? We are happy to help. Additionally, we also also provide 1-on-1s, so you can get a custom demo of RentRedi!
Automates many of the tasks making my life easier
This app has many helpful features such as built in screening for rental applicants. Once you get everything plugged in for your initial application, you can easily send that out to any applicant and have istant background and credit checks. It also allows the tennant to do automatic withdraws which gives me peace of mind. Also, the customer service extremely responsive. They've gotten back to me very quick each time I reach out. Even on holidays, which I didn't expect.
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Easy to Use!
This really is easy to use. I was able to invite the property manager so they have their own login. Linking my bank account was easy. And my renters did their application, background check, criminal check, income check, all of that on the site and it was great. It Helped us make the right decision for the renters and they pay it online through rent ready it’s fantastic. I also feel that the value you get is well worth the annual fee. And they make sure that the renters rent is going to clear the bank before they send the money to you which I especially love because then I don’t have to deal with that at the bank level. Very glad to have found this platform.
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Response from developer
We are so glad to hear that RentRedi has made managing your rental properties easier and more efficient. Thank you for this rating and feedback, please let us know if there's anything we can do to help!
Easy Tenant Management, Great Customer Service
As a new landlord, this app has been a huge help in managing my unit, organizing my paperwork, sending tenant notifications, and listing the unit. I ran into an issue and the customer support was very responsive, resolving my issue quickly without issue. Regarding bank transfer, it does take anywhere from 5-7 business days it seems like, so if you’re relying on tenant income to pay your mortgage on the first of the month, payment collection through this service may not be for you. For me, I like the ability to have automatic late fees and an automated tenant platform, which takes the emotion out of a business decision. Decent owner app. I find the online desktop website to be a bit easier to navigate as sometimes, hitting links in the app causes the app to crash.
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Response from developer
Hi there! Thank you so much for your insights into how we can improve our product and platform. We value your feedback and appreciate you taking the time to leave us this review!
Incredibly helpful tool
I'm a newer landlord and RentRedi has been fantastic so far. It's particularly helpful with one tenant who has the unfortunate habit of paying in installments over the course of the month – I'm putting an end to that but RentRedi has been great to help keep track of that. Otherwise, it would have been even more of a headache. My tenants seem to really like it too, even one of my older, less tech-savvy tenants. I love that it has a place for tenants to submit NON-emergency requests so I don't get late night phone calls for things that can wait. And finally... their customer service is TOP NOTCH. Incredibly responsive and helpful every time I've had a question.
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