Predatory Return Tactics
I received a sweater that was damaged right out of the package—it arrived with a large hole and a 2-inch run. I followed the website's return instructions, but the customer service process was a nightmare:
Initial Denial & Ignored Emails: Customer service initially denied my request while referencing the wrong item. They later approved a return for store credit only, but ignored my reply asking for a full refund and a shipping label or return address.
Ignored Until Public Review: They only responded after I posted a negative review on the product page. Still would not allow me to return the item for refund.
Disregard for Consumer Protection Laws: Under implied warranty law, defective goods qualify for a full refund within 30 days, regardless of internal store policy.
Calculated Loophole for Chargebacks: They claimed they emailed for more info (which I never received) and refused a full refund. Yet, they deliberately withheld the return address. They use this trick to fight credit card disputes while locking your money into store credit.
Poor quality control, non-responsive support, then aggressive customer service and shady workarounds to bypass consumer rights. Avoid this shop.
Initial Denial & Ignored Emails: Customer service initially denied my request while referencing the wrong item. They later approved a return for store credit only, but ignored my reply asking for a full refund and a shipping label or return address.
Ignored Until Public Review: They only responded after I posted a negative review on the product page. Still would not allow me to return the item for refund.
Disregard for Consumer Protection Laws: Under implied warranty law, defective goods qualify for a full refund within 30 days, regardless of internal store policy.
Calculated Loophole for Chargebacks: They claimed they emailed for more info (which I never received) and refused a full refund. Yet, they deliberately withheld the return address. They use this trick to fight credit card disputes while locking your money into store credit.
Poor quality control, non-responsive support, then aggressive customer service and shady workarounds to bypass consumer rights. Avoid this shop.
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LLanibug30
The Best Boutique!
This boutique is too notch! They have a large selection with regular new releases and sizes from small through 3xl. Shipping is incredible fast and their response time to messages and knowing James and Erica handle everything personally is amazing. Will be a shopper of RTS for life!
Ppluathreepups
Horrible experience
I do NOT recommend you buy from this company! I am a teacher and a careful shopper. I purchased a pair of jeans from RTS and upon arrival, they were too big. I immediately applied for an exchange and was told to send them back with the tags. Since it was Christmas time and life was chaotic I misplaced the tags but only needed an exchange for a smaller size. I made that clear when I returned the jeans and paid $15 to ship them back to RTS, I did not expect a refund just an exchange. RTS denied my request just because I didn’t have the original tag. And told me I should be happy they returned the original jeans and did not make me pay for the return shipping! Outrageous! So now I’m out $95 for a pair of jeans that I cannot wear all because of a tag when the jeans were obviously unused. This is ridiculous. Any store that I have ever bought jeans at has always allowed for an exchange as long as you have the receipt and it is returned quickly. This business is a scam! Don’t waste your money!!!!
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Ttmichelena
Response from developer
Thanks for your feedback. We do have a very clear policy requiring all denim to be sent back with tags attached in order to ensure the item is unworn and to maintain the limited manufacturer warranty. You did mark that your jeans had the tags attached when you were given an RA number to return them, however that wasn’t the case upon receipt. The jeans cost $64 and they were returned to you at our expense to avoid having to charge you additional shipping fees. Please note that requiring merchandise to be returned with tags is completely within industry standards and gives our customers assurance that we are always selling brand new, perfect condition clothing.
Awesome Customer Service
You always hope to not need to contact the vendor after ordering something, but if you do, you pray the customer service is good. And RTS’ customer service is outstanding! I was new to ordering from RTS and didn’t know what to expect. Not only did my initial order arrive timely, but when I did need to reach out, James was super prompt, beyond polite, and made sure I was a happy camper. I WAS a happy camper! I would totally recommend RTS!
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Sslp4021
Amazing
Super personable! Loved everything I ordered!! Shipping is super prompted!! Would definitely recommend and would absolutely buy from them again!!
Tthump1978
