Predatory Return Tactics
I received a sweater that was damaged right out of the package—it arrived with a large hole and a 2-inch run. I followed the website's return instructions, but the customer service process was a nightmare:
Initial Denial & Ignored Emails: Customer service initially denied my request while referencing the wrong item. They later approved a return for store credit only, but ignored my reply asking for a full refund and a shipping label or return address.
Ignored Until Public Review: They only responded after I posted a negative review on the product page. Still would not allow me to return the item for refund.
Disregard for Consumer Protection Laws: Under implied warranty law, defective goods qualify for a full refund within 30 days, regardless of internal store policy.
Calculated Loophole for Chargebacks: They claimed they emailed for more info (which I never received) and refused a full refund. Yet, they deliberately withheld the return address. They use this trick to fight credit card disputes while locking your money into store credit.
Poor quality control, non-responsive support, then aggressive customer service and shady workarounds to bypass consumer rights. Avoid this shop.
Initial Denial & Ignored Emails: Customer service initially denied my request while referencing the wrong item. They later approved a return for store credit only, but ignored my reply asking for a full refund and a shipping label or return address.
Ignored Until Public Review: They only responded after I posted a negative review on the product page. Still would not allow me to return the item for refund.
Disregard for Consumer Protection Laws: Under implied warranty law, defective goods qualify for a full refund within 30 days, regardless of internal store policy.
Calculated Loophole for Chargebacks: They claimed they emailed for more info (which I never received) and refused a full refund. Yet, they deliberately withheld the return address. They use this trick to fight credit card disputes while locking your money into store credit.
Poor quality control, non-responsive support, then aggressive customer service and shady workarounds to bypass consumer rights. Avoid this shop.
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The Best Boutique!
This boutique is too notch! They have a large selection with regular new releases and sizes from small through 3xl. Shipping is incredible fast and their response time to messages and knowing James and Erica handle everything personally is amazing. Will be a shopper of RTS for life!
Horrible experience
I do NOT recommend you buy from this company! I am a teacher and a careful shopper. I purchased a pair of jeans from RTS and upon arrival, they were too big. I immediately applied for an exchange and was told to send them back with the tags. Since it was Christmas time and life was chaotic I misplaced the tags but only needed an exchange for a smaller size. I made that clear when I returned the jeans and paid $15 to ship them back to RTS, I did not expect a refund just an exchange. RTS denied my request just because I didn’t have the original tag. And told me I should be happy they returned the original jeans and did not make me pay for the return shipping! Outrageous! So now I’m out $95 for a pair of jeans that I cannot wear all because of a tag when the jeans were obviously unused. This is ridiculous. Any store that I have ever bought jeans at has always allowed for an exchange as long as you have the receipt and it is returned quickly. This business is a scam! Don’t waste your money!!!!
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Response from developer
Thanks for your feedback. We do have a very clear policy requiring all denim to be sent back with tags attached in order to ensure the item is unworn and to maintain the limited manufacturer warranty. You did mark that your jeans had the tags attached when you were given an RA number to return them, however that wasn’t the case upon receipt. The jeans cost $64 and they were returned to you at our expense to avoid having to charge you additional shipping fees. Please note that requiring merchandise to be returned with tags is completely within industry standards and gives our customers assurance that we are always selling brand new, perfect condition clothing.
Awesome Customer Service
You always hope to not need to contact the vendor after ordering something, but if you do, you pray the customer service is good. And RTS’ customer service is outstanding! I was new to ordering from RTS and didn’t know what to expect. Not only did my initial order arrive timely, but when I did need to reach out, James was super prompt, beyond polite, and made sure I was a happy camper. I WAS a happy camper! I would totally recommend RTS!
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Amazing
Super personable! Loved everything I ordered!! Shipping is super prompted!! Would definitely recommend and would absolutely buy from them again!!
Only good things to say
Been using the app since it came out! Perfection ! And so are the items being offered! You can’t go wrong using the app or shopping with Erica ans James
Confidence building boutique
This dynamic husband/wife duo are fun & witty down to earth Minnesotans who run a boutique from their shop & home. They know their customers well and can get to know you also as they are often able to suggest sizing adjustments based on the person. They also carry clothing that looks great on all women! Throughout the year they pull in items to include guys and kids as well! They fundraise and support businesses that give back to great causes. They also do their business to support local businesses (many in Mn but also several in other states here in the USA). Over the years they have helped me build my confidence in what I wear and grow to like so many new things. I am wearing clothes I would have never thought I could wear thanks to Erica & James!
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Very Nice People
I have been shopping with RTS for a few months now and I love it. They are very nice friendly people and care about others. Their customer service is AMAZING they are always willing to help and are on top of things right away. They have something for everyone and I love the fact that they sell Plus Sizes so many boutiques are only S-L which doesn’t accommodate everyone. I love this boutique and plan to continue shopping with them for a very long time. Their shop is AMAZING they are all so down to earth and family friendly. GO SHOP RTS YOU WON’T REGRET IT!!!!!
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Shopping in a click
I love the ease of shopping through the app, whether it’s when they sell live or browsing through all the different categories on the app itself. James and Erica are super nice and always friendly when responding to questions. They have such a large variety of items to purchase for everyone in your family! So glad I found them!
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Best Boutique Ever!!
So glad I found you guys!!! Awesome customer service, fastest shipping ever & great deals on some of the best quality items you can find.
Best find ever!
I came across this boutique a couple months ago, Best find ever! James and Erica are so good at what they do! Good quality clothing, fast shipping and excellent help in so many different ways. I now do all my clothing shopping with them. I highly recommend RTS!
Amazing company
Erica and James and their team go above and beyond every single day. From their fun live shows to their customer service, you can tell they love what they do!
RTS Boutique
I have been with Erica &James before they branched out to form own company. They had so many that loved them and shopped with them. They describe item so accurate you know you can trust it. EASY customer service best I have ever seen. They just don’t sell items from boutique they CARE about every single member. THE BEST shopping experience on internet. They truly are the most compassionate people you could ever know. Erica & James are rare team that is pure magic. LOVE❤️❤️
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Great boutique
Been with them for two years. James and erica are both amazing people and make you feel like a part of the family. The fit is always perfect and everything is amazing
Best Boutique
RTS is the best boutique! James and Erica are fantastic! Great quality clothes with honest sizing recommendations. The non-clothing items are great quality too. Love watching their live sales. Customer service is fantastic and shipping is really fast!
Awesome Boutique
I love all the clothes/items I have purchased from RTS! The quality and fit is exactly as Erica & James describe it. Shipping is fast! The App makes shopping sooooo easy! Maybe too easy lol 😁
Love the app
I have been with Erica & James since before Resort to Style began. They have always been a huge proponent of getting what their customers want. They are personable to the point of becoming a part of our families. If, a return is needed, which is very seldom, it is handled with quick professionalism. I will always be a part of the Resort to Style family!!
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Store Manager
I have been with this awesome company for about 2 years and they are great!!!! They ship very fast, kind and they LOVE their customers and treat them like family
One of the best boutiques!
Fast shipping, best descriptions, nicest people to shop with! Love shopping with them and the app makes it so easy!
Best Boutique!
I love James and Erica! They are amazing live, the best ones are when their golden doodle Iver or their 3 kids make an appearance on them! They are very attentive, try to remember what sizes and styles their regular customers wear. They are always adding items useful items to their boutique so not just clothes are sold by them!
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