Westin Hotel and Spa in Vegas
The hotel is old and dirty and I am disappointed that I wasted my Bonvoy points!
Nope
Won't allow access while using a VPN. Looks like I'm not using resortpass.
Perfect Pool Days
ResortPass is fantastic! The perfect balance of the “joy of a pool” without the hassle of “owning a pool” or a club pool membership.
⭐️
En la información te dice una cosa y al llegar el hotel no es así por ejemplo bien dice que daban $15 de descuento por persona al consumir alimentos o bebidas y fue totalmente FALSO
App sucks
The app won’t work at all. Tried deleting it and reinstalling it and it still doesn’t work
Not worth it.
The pictures made the hotel pool look better than it actually was & the weather was cold and rainy all weekend. The hotel said if resort pass would give us a refund they’d honor it. Resort pass has been incredibly difficult and I’m not even sure I’m talking to real humans. It feels like AI.
Useless Live Chat
The live chat AI is broken and useless. It does not allow you to speak with a human
Fun Daycation by the Pool
I love the option to buy only a day pool pass! I have used resort pass three times in the last month. I love trying out different hotel pools without having to spend extra on a hotel room.
Resort pass
Love this app!
Appreciate the coupons!
Appreciate the coupons!
What’s up
App not working at all
Great Vacation Option
Great option for day retreats !
Tech problems
I have used ResortPass many times and always had a great experience. This weekend I’m having repeat tech issues with the app. It will not let me reset my password. It will not allow me to login and there is no way to contact anyone for assistance.
Exceptional Service
Had the opportunity to speak with Angie today while booking a quick day trip and was very impressed by her knowledge and ability to make my experience easy and delightful!
Thank you Angie for your kindness!
Thank you Angie for your kindness!
Horrible Experience. Zero Support.
I used resort pass to book a day room, that the hotel refused to honor. There was no one available at the "7 day a week" customer service - just an email saying they would try to prioritize support, but it could take up to 1 day. Ruined my birthday. Absolutely will never use this service again.
Do not trust
They took my $60 and referred me to a pool that had an algae bloom and smelled putrid. They did not respond to my many requests for a refund. Never used the pass.
RP- Customer Service Please READ
This is the 1st- time trying this App. Which is great. BUT! I booked a Pool Day last month, 1st time booking. I PAID for a Pool- Day when I booked it. I checked my account, this AM- RESORT- PASS Took the SAME amount of money, I paid for last month. Come on NOW! Get it together guys!!!!
Horrible company policy
Beware if you need to cancel. The link directly from my reservation to the cancellation policy published on their site stated that the day pass needed to be cancelled by 11:59 the evening before. I attempted to cancel before that published time and they would not honor, saying that the property the reservation was with had a different cancellation deadline of 10am. I contacted customer service showing the screenshot if where the link took me and they would not honor. They admitted that their published policy could cause confusion and even though I attempted to cancel only minutes after 10am resortpass to no accountability and would not work with me. I will never trust a company with such terrible customer service and the inability to admit provable fault
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Coupons never work
I’ve done reviews and participated in promotional offers for coupons and two times they have not worked.
Scam
Go in person to the place and book from there, 9 out of 10 times you’ll save up $30 to $100 in miami.
Promo code fail
Promo code does not work
