Screwed up
Worthless
Can’t connect my hearing aids to the app. Why have two different apps if you can only use one? Why change it from one app to two apps? I had all the different settings in the one app and then they go and change it. Worthless app and waste of time trying to figure it out.
Can’t connect my hearing aids to the app. Why have two different apps if you can only use one? Why change it from one app to two apps? I had all the different settings in the one app and then they go and change it. Worthless app and waste of time trying to figure it out.
Unstable
I have been using the resound app for almost five years. In the past six months I have had to delete and reboot the app weekly. It locks on Restaurant Mode, which I do not use. Only way to resolve is delete and reload.
iPhone 16 - Not happy with this app !
As the other stated review I updated to IPhone 16 - not being able to pair - trying over and over - finally pairs then no connection over and over again- what’s the problem??? I make phone calls then realize calls aren’t going through my hearing aids because “not connected “ !!! I’ve been trying to connect through Bluetooth then finish with app or vice versa nothing works - totally aggravating! Somebody fix this !!!
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Update broken? Fixed
Initial install of Ver 4.35.0 created crazy app where every program is streaming. I fixed this by deleting and reinstalling app. Has not happened again.
New features wrecked the app
This app used to be fine, but now it’s a pain. With the newest version of this app, once the iPhone makes a connection to the hearing aids, e.g., to play an audio file, it never relinquishes the connection after the audio app has quit. The hearing aids never go back to their default configuration. I have to turn off bluetooth and turn it back on to restore the default operation.
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Update broken?
Ver 4.35.0 every program is streaming? Default settings exactly the same for every progrsm? Please fix!
iPhone 16
Changing from 1 star to 3 since this app is all over frosting as it is but I got it connected to my iPhone 16 finally. Prior to this phone you had to connect to the app then the phone. Now you connect via phone settings/accessibility FIRST then go into the app to finish. Took waiting on hold with resound app support for 25 minutes to trouble shoot that. Truly should have tried it on my own but I’ve always know that won’t work so I didn’t. Silly me. Save yourself some time and frustration.
Haven’t had any problems connecting my hearing aids the last 8 and a half years I’ve had this app and hearing aids. Just upgraded my phone to a 16 pro and the app just keeps giving me a loop of finding connecting go to settings then come back and restart all over again. Sometimes it even says I see you’ve connected mifi hearing aids before do you want to use those? When I click continue it just starts the whole process over. Can’t make any phone calls without being able to connect via Bluetooth which is a big problem
Haven’t had any problems connecting my hearing aids the last 8 and a half years I’ve had this app and hearing aids. Just upgraded my phone to a 16 pro and the app just keeps giving me a loop of finding connecting go to settings then come back and restart all over again. Sometimes it even says I see you’ve connected mifi hearing aids before do you want to use those? When I click continue it just starts the whole process over. Can’t make any phone calls without being able to connect via Bluetooth which is a big problem
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App does not work with only 1 aid
This app and Smart 3D are quite poor. I have a cochlear implant for the one ear and a ReSound aid for the other. The app tries to connect them which can't be done. Therefore, I can only use the app in Demo mode, which is more limited.
iPhone 16
Haven’t had any problems connecting my hearing aids the last 8 and a half years I’ve had this app and hearing aids. Just upgraded my phone to a 16 pro and the app just keeps giving me a loop of finding connecting go to settings then come back and restart all over again. Sometimes it even says I see you’ve connected mifi hearing aids before do you want to use those? When I click continue it just starts the whole process over. Can’t make any phone calls without being able to connect via Bluetooth which is a big problem
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Issues
Please update this app. It keeps switching between programs. Very annoying.
Problems with app programs disappearing
My All Around program often disappears from the app and will only show the Restaurant program. I have to delete the app from my phone and reinstall to get the All Around program to come up again.
iPhone 16
I never had connectivity issues with my old iPhone 7. However, once I upgraded, I have to be within a foot or 2 for the hearing aids to initially connect to my phone l via Bluetooth, which I need to do first thing in order to lower the volume to 7 and turn on the “noise filter”.
I used to disconnect my Bluetooth after that, but no longer do as I know I’ll have issues getting them reconnected if I have to change a battery or adjust the volume. I did learn how to turn off playback in Accessibility, so some Facebook ad doesn’t go through my hearing aids and then they reset to full volume and I’d have to change it back, that originally was why I’d turn off Bluetooth.
I used to disconnect my Bluetooth after that, but no longer do as I know I’ll have issues getting them reconnected if I have to change a battery or adjust the volume. I did learn how to turn off playback in Accessibility, so some Facebook ad doesn’t go through my hearing aids and then they reset to full volume and I’d have to change it back, that originally was why I’d turn off Bluetooth.
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Dreadfully bad app
This app is terrible. I would give it no stars if that option were available. It changes programs for no apparent reason and regularly freezes up. Resound’s solution is to delete and reinstall. I’ve done that multiple times. After my last review they emailed me asking to help. I replied and they never followed up. Par for the course with these clowns. The company clearly doesn’t care. My next hearing aids will definitely not be Resound!
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Linx2 on updated Smart app.
Every time you’ve updated your app I lose more and more functionality! Speech focus which was extremely useful… Gone! The new app is supposed to give control of lows, mids, and highs. It only controls lows and highs. I must say I expected much more for $8000!!!
Absturz
Seit dem letzten Update ist es leider so, dass ich jedesmal wenn ich zwischen zum TV Programm umschalten möchte die App jedesmal abstürzt! Ich muss sie dann immer erst schließen und neu starten, aber selbst da entstehen immer wieder Probleme! Bitte guckt das und behebt das Problem! Ansonsten bin ich definitiv absolut zufrieden mit Resound! Ihr habt mein Leben extrem verbessert und mir neue Lebensqualität geschenkt…! Weiter so….! Aber bitte behebt die „kleinen“ Probleme! Danke! Bis zur Behebung des Problems leider nur 2 Sterne! Ansonsten gerne mehr…!👍🏻
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Response from developer
Wir entschuldigen uns aufrichtig für die Probleme, die Sie haben. Wir werden uns das Problem gerne ansehen. Bitte kontaktieren Sie das Support-Team unter resoundappsupport@gnresound.com. Wir danken Ihnen.
Wish the app would work properly
This app is of shockingly poor quality. It has a mind of its own and says I am in one program when I am actually in another program. And it routinely freezes. So I have to close the app and start it up again to unfreeze it. Called Resound tech support. Their answer is to delete the app and download it again. That works for a while. No other app on my phone has to repeatedly be deleted like this app. It would be better if they would just fix the app. But they clearly don’t care. If they did, there wouldn’t be so many terrible reviews. This app is the reason my next hearing aids will not be from Resound.
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Response from developer
We sincerely apologize for the troubles you are having. We'd be happy to take a look into this for you, please contact the support team at resoundappsupport@gnresound.com. Thank you.
Пропадает иконка общее окружение
Регулярно пропадает иконка "общее окружение". Приходится удалять приложение и снова устанавливать, только тогда эта иконка снова появляется....
Response from developer
Мы искренне приносим извинения за возникшие у вас проблемы. Мы будем рады разобраться в этом для вас, пожалуйста, свяжитесь со службой поддержки по адресу resoundappsupport@gnresound.com. Спасибо.
Pathetic
Very pathetic
Terrible
This is a bitter/sweet review. I have been wear heart aids for twelve years. The sound is wonderful and the devices are comforting. However, the App to operate them is TERRIBLE! I can’t get through a day without having to reconnecting the App, restarting the hearing aids, getting incorrect info about the hearing aids from the App, loosing sound on one side or another, etc. My audiologist has agreed to replace them. I can’t wait to try another brand.
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Enhancement
Please make the app available on CarPlay. Sometimes I need to adjust my hearing aids while driving.
