Bed Never works…so much money wasted
For the first 3 months or so- this bed was AMAZING. Yes, I had trouble trying to get it how I wanted it…and it took most of that time- but ‘the potential is there’ for the best sleep you’ve ever had & it being (I hoped) ‘the last mattress you’ll ever buy’.
From 3-6 months it worked about 1/2 of the time. Of course like everyone else- you try to assume the issue lay within your Internet.
Now, into year 3…I can’t remember the last time the bed “worked”…probably 2yrs ago. It would RANDOMLY out of nowhere start in/de-flating …and that was exciting because at least it was doing SOMETHING…and not ‘forever stuck’ on the most uncomfortable settings. It hasn’t even done ‘that’ in probably over 6 months.
I used to try pushing the WiFi reset button on the pump, that worked a few times early on…but I later discovered that completely UNPLUGGING THE PUMP FOR AT LEAST A MINUTE, and re-connecting to the signal would prompt the bed/app to function again together…briefly. Now, that doesn’t even work. I’ve noticed the past 8mos or so? That the app isn’t ‘live’ anymore- the bed graphic shows nothing whatsoever- and the controls do NOTHING. So AGAIN, it’s a useless $6,000. Mattress. Soooo extremely disappointed. Reinstalling the ap, resetting everything, changing WiFi connection…etc…nothing helps. Early on I contacted customer service- but that went nowhere… it’s was too easy to blame the WiFi, internet connection, app, or device 🙄…and let customers go round n round with those things until the ware runs out😤
Super. Now I have an extremely uncomfortable bed that is actively hurting my back…and I paid dearly for it.
From 3-6 months it worked about 1/2 of the time. Of course like everyone else- you try to assume the issue lay within your Internet.
Now, into year 3…I can’t remember the last time the bed “worked”…probably 2yrs ago. It would RANDOMLY out of nowhere start in/de-flating …and that was exciting because at least it was doing SOMETHING…and not ‘forever stuck’ on the most uncomfortable settings. It hasn’t even done ‘that’ in probably over 6 months.
I used to try pushing the WiFi reset button on the pump, that worked a few times early on…but I later discovered that completely UNPLUGGING THE PUMP FOR AT LEAST A MINUTE, and re-connecting to the signal would prompt the bed/app to function again together…briefly. Now, that doesn’t even work. I’ve noticed the past 8mos or so? That the app isn’t ‘live’ anymore- the bed graphic shows nothing whatsoever- and the controls do NOTHING. So AGAIN, it’s a useless $6,000. Mattress. Soooo extremely disappointed. Reinstalling the ap, resetting everything, changing WiFi connection…etc…nothing helps. Early on I contacted customer service- but that went nowhere… it’s was too easy to blame the WiFi, internet connection, app, or device 🙄…and let customers go round n round with those things until the ware runs out😤
Super. Now I have an extremely uncomfortable bed that is actively hurting my back…and I paid dearly for it.
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I agree with the other review… connection rarely works, unit has to be unplugged to reset/connect.
This bed was pretty great for about 6months…worked half of the time for the next 6mos… and then rarely ever thereafter…2yrs in; I can’t remember the last time I was able to actually control the bed & it kills my back being under inflated. Very very disappointed
Work around option!!!
The app is dead, and I think the company is out of business. BUT…I found out that you can download the GhostBed app, and it will work for your ReST bed!
Out of business??
We have been trying to get in contact with Rest for months with no response. I think they are out of business. Our bed no longer connects to the app and there is no customer service. Very sad we made this purchase.
App will drive you mad
It might not be right away, but the will slowly d and surely drive you into madness. The usb is plugged in but the app says it isn’t. Now reset the bed and reconnect. Now it can’t connect to the WiFi. Now there is a firmware update so you have to restart you connection journey from the beginning. Now you got it all connected but the bed isn’t filling up as much as it should. Now you have to recalibrate again. I am, by all measures, a patient person. Yet I have whisper screamed “just be a bed!” through tears of frustration half a dozen times so far.
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