Bed Never works…so much money wasted
For the first 3 months or so- this bed was AMAZING. Yes, I had trouble trying to get it how I wanted it…and it took most of that time- but ‘the potential is there’ for the best sleep you’ve ever had & it being (I hoped) ‘the last mattress you’ll ever buy’.
From 3-6 months it worked about 1/2 of the time. Of course like everyone else- you try to assume the issue lay within your Internet.
Now, into year 3…I can’t remember the last time the bed “worked”…probably 2yrs ago. It would RANDOMLY out of nowhere start in/de-flating …and that was exciting because at least it was doing SOMETHING…and not ‘forever stuck’ on the most uncomfortable settings. It hasn’t even done ‘that’ in probably over 6 months.
I used to try pushing the WiFi reset button on the pump, that worked a few times early on…but I later discovered that completely UNPLUGGING THE PUMP FOR AT LEAST A MINUTE, and re-connecting to the signal would prompt the bed/app to function again together…briefly. Now, that doesn’t even work. I’ve noticed the past 8mos or so? That the app isn’t ‘live’ anymore- the bed graphic shows nothing whatsoever- and the controls do NOTHING. So AGAIN, it’s a useless $6,000. Mattress. Soooo extremely disappointed. Reinstalling the ap, resetting everything, changing WiFi connection…etc…nothing helps. Early on I contacted customer service- but that went nowhere… it’s was too easy to blame the WiFi, internet connection, app, or device 🙄…and let customers go round n round with those things until the ware runs out😤
Super. Now I have an extremely uncomfortable bed that is actively hurting my back…and I paid dearly for it.
From 3-6 months it worked about 1/2 of the time. Of course like everyone else- you try to assume the issue lay within your Internet.
Now, into year 3…I can’t remember the last time the bed “worked”…probably 2yrs ago. It would RANDOMLY out of nowhere start in/de-flating …and that was exciting because at least it was doing SOMETHING…and not ‘forever stuck’ on the most uncomfortable settings. It hasn’t even done ‘that’ in probably over 6 months.
I used to try pushing the WiFi reset button on the pump, that worked a few times early on…but I later discovered that completely UNPLUGGING THE PUMP FOR AT LEAST A MINUTE, and re-connecting to the signal would prompt the bed/app to function again together…briefly. Now, that doesn’t even work. I’ve noticed the past 8mos or so? That the app isn’t ‘live’ anymore- the bed graphic shows nothing whatsoever- and the controls do NOTHING. So AGAIN, it’s a useless $6,000. Mattress. Soooo extremely disappointed. Reinstalling the ap, resetting everything, changing WiFi connection…etc…nothing helps. Early on I contacted customer service- but that went nowhere… it’s was too easy to blame the WiFi, internet connection, app, or device 🙄…and let customers go round n round with those things until the ware runs out😤
Super. Now I have an extremely uncomfortable bed that is actively hurting my back…and I paid dearly for it.
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I agree with the other review… connection rarely works, unit has to be unplugged to reset/connect.
This bed was pretty great for about 6months…worked half of the time for the next 6mos… and then rarely ever thereafter…2yrs in; I can’t remember the last time I was able to actually control the bed & it kills my back being under inflated. Very very disappointed
Work around option!!!
The app is dead, and I think the company is out of business. BUT…I found out that you can download the GhostBed app, and it will work for your ReST bed!
Out of business??
We have been trying to get in contact with Rest for months with no response. I think they are out of business. Our bed no longer connects to the app and there is no customer service. Very sad we made this purchase.
App will drive you mad
It might not be right away, but the will slowly d and surely drive you into madness. The usb is plugged in but the app says it isn’t. Now reset the bed and reconnect. Now it can’t connect to the WiFi. Now there is a firmware update so you have to restart you connection journey from the beginning. Now you got it all connected but the bed isn’t filling up as much as it should. Now you have to recalibrate again. I am, by all measures, a patient person. Yet I have whisper screamed “just be a bed!” through tears of frustration half a dozen times so far.
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Update resets app to factory
Every time the app updates, you have to re-connect the bed and set everything back up from scratch.
So, let’s say you get into bed, or it’s the middle of the night, and you need to adjust it, only to find they pushed out another update and now you can’t connect again. You have to crawl under your bed, reset everything, go back and forth with it not connecting, then set back up all your settings.
That’s literally what I’m stuck doing right after this review.
I would not buy this bed again as this company cannot sort though how to build a proper app. So incredibly frustrating as it happens every single time.
I’d recommend people buy from another brand as this isn’t something you should have to deal with repeatedly.
So, let’s say you get into bed, or it’s the middle of the night, and you need to adjust it, only to find they pushed out another update and now you can’t connect again. You have to crawl under your bed, reset everything, go back and forth with it not connecting, then set back up all your settings.
That’s literally what I’m stuck doing right after this review.
I would not buy this bed again as this company cannot sort though how to build a proper app. So incredibly frustrating as it happens every single time.
I’d recommend people buy from another brand as this isn’t something you should have to deal with repeatedly.
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App never works
Isn’t even worthy of a 1-star review. The app only ever worked when I first got the bed. Then it kept disconnecting from the wi-fi and now I can’t alter my bed while it’s been stuck on the most firm setting. I’ve tried to get a hold of Rest but nobody seems to work in their CS department.
If you have recently bought the bed RETURN IT NOW BEFORE IT’S TOO LATE.
If the app doesn’t work then the bed needs to come with a remote because this is unacceptable.
If you have recently bought the bed RETURN IT NOW BEFORE IT’S TOO LATE.
If the app doesn’t work then the bed needs to come with a remote because this is unacceptable.
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SCAM!!!! Please listen to other reviews!
DO NOT BUY!! As other reviewers stated, I wish I could give 0 stars. The technology is simply not as advertised. I was strung along and gaslit for months. Finally ended up returning (they only take back the pumps and pressure map insert, you have to dispose of the entire mattress yourself), was told the refund would take up to a month. It has been 3 months and they are not responsive via email. The only response I received, after reaching out several times for over 2 months stated “We are aware of your refund. The department in charge have your name listed and will process your refund when you are next in line. Be rest assured you will definitely get your money back accordingly.” The phone number does not go to a live person, it is just a recording that gives you their email address. Hands down the worst customer service I have ever experienced. Forced to file in small claims court now just to get a simple refund which was desperately needed before the Holidays (especially after having to buy a different mattress)… Absolutely disgusting that ReST refuses to honor their own policies and timelines. Please don’t make the same mistake I did. Stay far away!
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Did I pay too much for junk?
Would be nice if I could actually set up the bed to the app. Instead I click get started and the next screen is completely cut off from being able to connect.
Edit 9/17/22 - same issue. It’s been months! App inaccessible from iPhone se
Edit 9/17/22 - same issue. It’s been months! App inaccessible from iPhone se
App cuts off at bottom of phone
After finally getting the pumps to fill the bed, the app cuts off at the bottom. It won't scroll down so I can select the continue button and set up the app to use as a remote. I have restarted my phone and reinstalled the app several times. Please advise. I have a iPhone se 2020. Thank you.
Wonderful Bed & App
Nate in product support really knows his business and is a true asset to the company. The bed is wonderful to sleep on, my best night sleep ever.
Please fix app
Love your bed but every now and then I need to get on app to make adjustments, usually when I lay down to sleep. 5 out of 10 times the app and the bed are no longer connected. It is so annoying to have to crawl under my bed to hold the reset button then fool with Wi-Fi to reconfigure everything. Almost two years on this bed and I’ve done this 15 times at least. Makes me cuss. My wife stopped using the bed like you should just because she doesn’t want to go through the hassle. The extra star is because I like your bed. Please fix!!!!!!!!
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Stay away from awful support and faulty product
Edit 2/14/22
After posting reviews and leaving countless voicemails and emails we finally got a response. We were told our pumps were outdated and they sent us replacement pumps. The replacement pumps (smaller white ones) worked for a couple months. Then one side again the app and pump would not stay paired, and we were unable to connect that side of the bed.
We moved houses about a month ago, and upon trying to repair the bed to the new wifi neither side would connect with the app. We tried calling support again, emails, and got no response. We waited three weeks until we said we’re done and went and bought a purple mattress. While buying the mattress the saleswoman told us they stopped carrying R.E.S.T because their support was unreachable. I have spent way too many nights sleeping on the couch so my wife could try and get a decent nights sleep on the one working side of the bed for what this pile of trash cost. Stay as far away from this overpriced air mattress as possible!
Original post:
We have had this bed for almost a year and it has been intermittent problems until recently. We would experience the more than occasional loss of connection and have to reset the pump to re-pair to the app. One side of the bed’s hip bladder will randomly deflate. Mostly minor inconveniences that we could deal with, regardless of annoyance. But within the past week my wife’s side of the bed now will not connect at all to either of our devices. We have tried unplugging the pump, deleting and reinstalling the app, and even trying to connect without pairing to our home wifi, all to no avail. The app will get stuck on the connecting page and will just sit there. At this point it feels like a lot of money wasted and if we could just return it we would.
After posting reviews and leaving countless voicemails and emails we finally got a response. We were told our pumps were outdated and they sent us replacement pumps. The replacement pumps (smaller white ones) worked for a couple months. Then one side again the app and pump would not stay paired, and we were unable to connect that side of the bed.
We moved houses about a month ago, and upon trying to repair the bed to the new wifi neither side would connect with the app. We tried calling support again, emails, and got no response. We waited three weeks until we said we’re done and went and bought a purple mattress. While buying the mattress the saleswoman told us they stopped carrying R.E.S.T because their support was unreachable. I have spent way too many nights sleeping on the couch so my wife could try and get a decent nights sleep on the one working side of the bed for what this pile of trash cost. Stay as far away from this overpriced air mattress as possible!
Original post:
We have had this bed for almost a year and it has been intermittent problems until recently. We would experience the more than occasional loss of connection and have to reset the pump to re-pair to the app. One side of the bed’s hip bladder will randomly deflate. Mostly minor inconveniences that we could deal with, regardless of annoyance. But within the past week my wife’s side of the bed now will not connect at all to either of our devices. We have tried unplugging the pump, deleting and reinstalling the app, and even trying to connect without pairing to our home wifi, all to no avail. The app will get stuck on the connecting page and will just sit there. At this point it feels like a lot of money wasted and if we could just return it we would.
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Stay away!
Terrible company with no response to issues after nearly 6 months of attempts. Go elsewhere.
Great bed - App could be better
We have had this bed now for over a year and absolutely love the bed! My wife and I have different firmness levels and this bed allows us both to be perfectly comfortable. The only problem is, now we’re pretty much ruined whenever we travel anywhere and have to sleep on something else. The app could be better though. We don’t have any connectivity issues like some have mentioned. We have an Orbi mesh and it’s always connected perfectly. My issue is, I don’t believe there has been any kind of meaningful update to the app in 6+ months. I know the CEO had promised biorhythm functionality in an interview, which I’m waiting on patiently that they have not delivered on yet. I would love to be able to set a schedule where the bed automatically gets firmer in the morning, among other settings. The sleep tracking is also very inconsistent; it’s constantly way off. If the bed/app was able to get “smarter” and possibly link with Apple Health, this would be an absolute home run. As it is now, I wouldn’t trade this bed for anything, but it could be better.
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Lies
Bed looks great with great tech. They tell you nothing about shipping. Lie about timeframes. Been waiting 4 months. They never communicate unless i call or email. I had high hopes here but his company does not care about it customer.
Awesome service!!
Professional. Shipped my order incredible fast! So much patience with me! Will be returning
Do not buy this bed
Rest bed app is horrible. Never connects, can’t adjust bed, the split queen has giant gap, rest doesn’t honor warranty. The people hang up the phone and will not fix bed. Over priced absolute garbage.
No response
Update….. I just got this bed on the July 16th, 2021. The pumps do not function right. My bed is stuck on high firm and will not adjust. I’ve done all troubleshooting suggested. So I call the number left Shannon a message AND email with no response. I’m very frustrated because I waited 6 months for my bed and it’s trash!! Plz help or I would like a full refund. Ellisa white ***UPDATE*** So the very next day customer service responded and after some FaceTime the Tech decided to send a new pump next day delivery. As of right now I’m happy with response time and troubleshooting. I’ve yet to get the new pump but I was promised that the problem will be resolved. Once we get everything sorted out I will be updating my review. I’m patient and understanding but regardless of complications if the outcome and product is good I will rate accordingly!
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Junk worst bed don’t buy it!
Junk-Worst bed I have ever bought and customer service and tech support is a joke! Save your money and don’t buy it!!! JUNK!!!!
