New update doesn’t show floor plan
Nothing else to add there, the 3 dots in the corner are probably to bring up the option to see the floor plan but instead that button does nothing. Please fix
Bad Update
The latest update doesn’t allow you to toggle between both your locations. Also, you have to turn it sideways to see the table view. The three dots top right don’t do anything. Just not a great update.
Recent update
The most recent update has made it difficult to toggle between list view and floor plan view on my phone, which is my primary tool during service. There is a workaround, but it can be quite cumbersome when busy. Please bring back the app’s prior functionality!
Newest update
I am a restaurant manager and use this as a function of my job and the recent update isn’t operating correctly. I can’t toggle between the list of reservations and the map of the restaurant that allows me to update the status of the seated tables. This needs to be corrected immediately!!! Poor job by the designers, y’all need to do better
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Poor app design and optimization
Been using it for 5+ years, I can say with confidence it’s probably the worst optimized app I’ve ever used. It’s always full of bugs, updates mostly makes things worst. It’s a shame to have such a poor app from such a big corpo… they have the funds to do better than this, this is made for professional use… yet …
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It could be better
App keeps crashing on my iPhone 17 Pro running iOS 26. Please release an update — this issue has made the app unopened, unusable. Very disappointing support and outdated technology for such a major platform.
The most inferior reservation software
Resy is so far behind technologically it’s astonishing and pitiful. I regret signing my restaurant up with them. They don’t have any web control over their tables and no android app so if you don’t have an android, you’re out of luck. Updates on the dashboard sometimes take hours to push to customer facing modules.
I really don’t understand how Amex could fail so miserably on a product like this.
I really don’t understand how Amex could fail so miserably on a product like this.
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Nightmare
Full of bugs,
No good, no practical at all.
Nightmare for restaurants and patrons alike …:
No good, no practical at all.
Nightmare for restaurants and patrons alike …:
Make this available for android users
Make this app available for android users. No excuse for it not to be
Booking issue
I can’t make a booking on my iPhone when I press the + button.
Good could be better
Resy is an expensive platform as it is, the reason why we switched to a lesser known competitor. We ended up back at Resy but it needs help: 1) multiple tables selected for blocked, unblocking, clearing. 2) ability to customized text messages without forking out $100s more on top of the existing pretty hefty price tag. 3) server rotation as an option, along with server sections. 4) integration with POS…. Please SOS
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Constant updates
Why? Are there so many updates. It’s never ending and still it doesn’t work.
Great. So much better than OT …
Way better than OT which is now copying Resy and playing catchup. Also reasonably priced vs the racket that OT is.
Intuitive and easy to use
Good for hosting - ez to check in guests, manage bookings, tables, covers, etc. bear in mind i dont use it for orders or taking payments only seating plan.
Poor quality
It LOOKS similar to open table. But after using that system for a couple of years and then switching to this system. As a hostess, this system drags and is hardly user friendly compared to OT. There are ups and downs to every system but really this one just has more downs than ups.
LANDSCAPE
make landscape compatible now 😡
Useless
App won’t even open
It’s Good, but needs a HUGE feature.
I’m the General Manager of the number one fine dining restaurant in Chattanooga. We use Resy, and for the most part it’s great.
But ONE FEATURE IS ABSOLUTELY NECESSARY TO ADD
WE NEED A BLACKLIST! When I have to kick a guest out for sexist, racial, or perverted garbage, I want to block them from being able to make a reservation again. Sure I can tell them, “you are no longer welcome here,” but just last week had a banned racist couple come in and the host was new and didn’t know.
For the love of all restaurants countrywide. We reserve the right to refuse service, but Resy does not help in any way toward that end.
Please add it. Then it’ll get 5 stars.
But ONE FEATURE IS ABSOLUTELY NECESSARY TO ADD
WE NEED A BLACKLIST! When I have to kick a guest out for sexist, racial, or perverted garbage, I want to block them from being able to make a reservation again. Sure I can tell them, “you are no longer welcome here,” but just last week had a banned racist couple come in and the host was new and didn’t know.
For the love of all restaurants countrywide. We reserve the right to refuse service, but Resy does not help in any way toward that end.
Please add it. Then it’ll get 5 stars.
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Consistent bug
There is a bug that constantly prevents going back and saving the floor plan made, I had to redo the whole plan three times until it finally saved, very inconsistent and buggy
Efficient
This app does everything I need it to do and support is always there for our team. The easy setup is great and manageable by anyone with a brain! All these 1star reviews seem suspect, but, eh. The price is the prize! You’re not going to find anything comparable to Resy at this price point. (Check out OpenTable’s monster fees!)
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