Frustrating features and app!
Please fix the sync feature so that the blue strip that appears at the top of the page doesn’t move the whole screen! It’s extremely frustrating when the whole page moves while trying to click on the squares to do a note. This is the biggest of all the frustrations in this app. Please make this app better. The current 1.7 rating is accurate but could be so much better!
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Work Nightmare
God forbid you try to complete a session note on this app, and you’ll be in for a rude awakening. Double (sometimes triple) the workload due to network or system failures not putting up data that’s submitted
Absolutely terrible
You’d think this app would be an improvement from the original Rethink app, but it is in fact a complete regression. Session after session, data that I record and submit through this app goes missing. I check the session note online, and some of the data is just gone, nowhere to be seen, for no apparent reason. It’s like the app just picks data at random to delete. Also, the user experience is worse. It wasn’t great to begin with in the old app, but at least that app never deleted data. It’s actually mind-boggling how terrible this app is all-around. And support takes weeks to respond and is utterly useless when it comes to actually resolving any issues. Find a comp sci student, give them a weekend, and they would develop a better app.
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Would give 0 Stars if possible
This app absolutely sucks! Ever since we started using it I have had constant issues with my data not submitting properly! And opening a ticket is no help!
Not ready at all
Update Aug 2026: constantly failing to save data or attach data to AI notes. When an AI note does go through and RBTs verify their session it will still show as incomplete. A new annoying change in the last month is the font in the exercise section of the app is so dark and barely visible. If you write something in bold, it is not showing up at all. Really makes it hard for techs to run programs when they can’t even read how to run a program!
March: So many issues with this new app. They announced updates were stopping for the old app and this app as ready, it definitely isn’t.
On an iPad, the data taking screen is very small and closes if you tap anywhere around it, then you have to reopen the session every time.
You can’t do group sessions—we’ve had to keep using the old app.
Some prompts are out of order, which makes it hard for techs to follow prompt hierarchies
And like the old app, it still randomly logs you out during the day.
March: So many issues with this new app. They announced updates were stopping for the old app and this app as ready, it definitely isn’t.
On an iPad, the data taking screen is very small and closes if you tap anywhere around it, then you have to reopen the session every time.
You can’t do group sessions—we’ve had to keep using the old app.
Some prompts are out of order, which makes it hard for techs to follow prompt hierarchies
And like the old app, it still randomly logs you out during the day.
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