Would give 0 Stars if possible
This app absolutely sucks! Ever since we started using it I have had constant issues with my data not submitting properly! And opening a ticket is no help!
Not ready at all
Update Aug 2026: constantly failing to save data or attach data to AI notes. When an AI note does go through and RBTs verify their session it will still show as incomplete. A new annoying change in the last month is the font in the exercise section of the app is so dark and barely visible. If you write something in bold, it is not showing up at all. Really makes it hard for techs to run programs when they can’t even read how to run a program!
March: So many issues with this new app. They announced updates were stopping for the old app and this app as ready, it definitely isn’t.
On an iPad, the data taking screen is very small and closes if you tap anywhere around it, then you have to reopen the session every time.
You can’t do group sessions—we’ve had to keep using the old app.
Some prompts are out of order, which makes it hard for techs to follow prompt hierarchies
And like the old app, it still randomly logs you out during the day.
March: So many issues with this new app. They announced updates were stopping for the old app and this app as ready, it definitely isn’t.
On an iPad, the data taking screen is very small and closes if you tap anywhere around it, then you have to reopen the session every time.
You can’t do group sessions—we’ve had to keep using the old app.
Some prompts are out of order, which makes it hard for techs to follow prompt hierarchies
And like the old app, it still randomly logs you out during the day.
Show more
Potential to be amazing but more bug fixes needed asap...proceed with patience.
Well first off I want to say I love the app appearance, and that you can quickly scroll up and see what time the session begins/ends while in data collection. Also, with the old app anytime my schedule was changed I would have to completely log out and log back in (which usually ended in deleted data.) and with BH+ it updates in real time, without having to log out.
On the other hand this app still needs to improve dramatically, specifically more bug fixes. As an RBT at a clinic I am unaware of how much it actually costs but if its really expensive I would advise to explore other options first.
-Data Collection: today I got kicked out of data collection mode and had to reselect targets and behaviors about 4 times. Though it did not fully log me out and no data was actually lost like the old app.
-Session Note (AI): As somebody who does not normally like AI, I do appreciate the AI notes (primarily because I believe half of my coworkers are unable to spell or use grammar on their notes..apparently), I really appreciate the professional clinical tone and grammar. But until it gets fixed only use as ROUGH DRAFT!!! Proof read!!!! The AI has consistently written inaccurate session times (ex: during a 313 minute session..), and will write data for behaviors that werent even recorded.
-Session Note Finalizing: really needs bug fix-updates...bad. Just earlier I submitted my data, finished my note, and verified but it would not let me finalize session because I 'needed to submit my data'.. so I went back to submit the data and it showed as already completed (like with all other previous data) and was no longer actively on my data collection to submit! I cannot submit duplicate or inaccurate data so I can't just re-enter the data.. but would not let me submit no data either obviously.. so I was unable to finalize the note, and had to have help from my superiors (it was not an easy fix at all.)
On the other hand this app still needs to improve dramatically, specifically more bug fixes. As an RBT at a clinic I am unaware of how much it actually costs but if its really expensive I would advise to explore other options first.
-Data Collection: today I got kicked out of data collection mode and had to reselect targets and behaviors about 4 times. Though it did not fully log me out and no data was actually lost like the old app.
-Session Note (AI): As somebody who does not normally like AI, I do appreciate the AI notes (primarily because I believe half of my coworkers are unable to spell or use grammar on their notes..apparently), I really appreciate the professional clinical tone and grammar. But until it gets fixed only use as ROUGH DRAFT!!! Proof read!!!! The AI has consistently written inaccurate session times (ex: during a 313 minute session..), and will write data for behaviors that werent even recorded.
-Session Note Finalizing: really needs bug fix-updates...bad. Just earlier I submitted my data, finished my note, and verified but it would not let me finalize session because I 'needed to submit my data'.. so I went back to submit the data and it showed as already completed (like with all other previous data) and was no longer actively on my data collection to submit! I cannot submit duplicate or inaccurate data so I can't just re-enter the data.. but would not let me submit no data either obviously.. so I was unable to finalize the note, and had to have help from my superiors (it was not an easy fix at all.)
Show more
Hope your client doesn’t have behaviors
App kicks us out every 5 minutes. Which makes taking accurate data hard when the client is flipping desks and you have to try to deescalate. Or when they are coming out of a behavior and you have to turn your timer off, but it takes 3-7 business days to log back in, reselect the data points, and then hope it doesn’t crash before you can turn off the timer.
Show more
HORRIBLE
If you’re looking for an app that is constantly glitching, deletes data, and makes data collection and note taking nearly impossible this is the app for you. The worse experience I’ve ever had in my entire life. The people saying the app is “amazing” are either being incentivized or AI bots attempting to raise the rating. I’d rather take data on paper for the rest of my career as an RBT than have to continue using this app. It is so horrible I am convinced that the developers have sabotaged the app so they can later push some sort of AI update that will collect data and notes for you. Again to clarify, the app is so bad I have started to believe a conspiracy theory.
Show more
