Would give 0 Stars if possible
This app absolutely sucks! Ever since we started using it I have had constant issues with my data not submitting properly! And opening a ticket is no help!
Not ready at all
Update Aug 2026: constantly failing to save data or attach data to AI notes. When an AI note does go through and RBTs verify their session it will still show as incomplete. A new annoying change in the last month is the font in the exercise section of the app is so dark and barely visible. If you write something in bold, it is not showing up at all. Really makes it hard for techs to run programs when they can’t even read how to run a program!
March: So many issues with this new app. They announced updates were stopping for the old app and this app as ready, it definitely isn’t.
On an iPad, the data taking screen is very small and closes if you tap anywhere around it, then you have to reopen the session every time.
You can’t do group sessions—we’ve had to keep using the old app.
Some prompts are out of order, which makes it hard for techs to follow prompt hierarchies
And like the old app, it still randomly logs you out during the day.
March: So many issues with this new app. They announced updates were stopping for the old app and this app as ready, it definitely isn’t.
On an iPad, the data taking screen is very small and closes if you tap anywhere around it, then you have to reopen the session every time.
You can’t do group sessions—we’ve had to keep using the old app.
Some prompts are out of order, which makes it hard for techs to follow prompt hierarchies
And like the old app, it still randomly logs you out during the day.
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Potential to be amazing but more bug fixes needed asap...proceed with patience.
Well first off I want to say I love the app appearance, and that you can quickly scroll up and see what time the session begins/ends while in data collection. Also, with the old app anytime my schedule was changed I would have to completely log out and log back in (which usually ended in deleted data.) and with BH+ it updates in real time, without having to log out.
On the other hand this app still needs to improve dramatically, specifically more bug fixes. As an RBT at a clinic I am unaware of how much it actually costs but if its really expensive I would advise to explore other options first.
-Data Collection: today I got kicked out of data collection mode and had to reselect targets and behaviors about 4 times. Though it did not fully log me out and no data was actually lost like the old app.
-Session Note (AI): As somebody who does not normally like AI, I do appreciate the AI notes (primarily because I believe half of my coworkers are unable to spell or use grammar on their notes..apparently), I really appreciate the professional clinical tone and grammar. But until it gets fixed only use as ROUGH DRAFT!!! Proof read!!!! The AI has consistently written inaccurate session times (ex: during a 313 minute session..), and will write data for behaviors that werent even recorded.
-Session Note Finalizing: really needs bug fix-updates...bad. Just earlier I submitted my data, finished my note, and verified but it would not let me finalize session because I 'needed to submit my data'.. so I went back to submit the data and it showed as already completed (like with all other previous data) and was no longer actively on my data collection to submit! I cannot submit duplicate or inaccurate data so I can't just re-enter the data.. but would not let me submit no data either obviously.. so I was unable to finalize the note, and had to have help from my superiors (it was not an easy fix at all.)
On the other hand this app still needs to improve dramatically, specifically more bug fixes. As an RBT at a clinic I am unaware of how much it actually costs but if its really expensive I would advise to explore other options first.
-Data Collection: today I got kicked out of data collection mode and had to reselect targets and behaviors about 4 times. Though it did not fully log me out and no data was actually lost like the old app.
-Session Note (AI): As somebody who does not normally like AI, I do appreciate the AI notes (primarily because I believe half of my coworkers are unable to spell or use grammar on their notes..apparently), I really appreciate the professional clinical tone and grammar. But until it gets fixed only use as ROUGH DRAFT!!! Proof read!!!! The AI has consistently written inaccurate session times (ex: during a 313 minute session..), and will write data for behaviors that werent even recorded.
-Session Note Finalizing: really needs bug fix-updates...bad. Just earlier I submitted my data, finished my note, and verified but it would not let me finalize session because I 'needed to submit my data'.. so I went back to submit the data and it showed as already completed (like with all other previous data) and was no longer actively on my data collection to submit! I cannot submit duplicate or inaccurate data so I can't just re-enter the data.. but would not let me submit no data either obviously.. so I was unable to finalize the note, and had to have help from my superiors (it was not an easy fix at all.)
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Hope your client doesn’t have behaviors
App kicks us out every 5 minutes. Which makes taking accurate data hard when the client is flipping desks and you have to try to deescalate. Or when they are coming out of a behavior and you have to turn your timer off, but it takes 3-7 business days to log back in, reselect the data points, and then hope it doesn’t crash before you can turn off the timer.
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HORRIBLE
If you’re looking for an app that is constantly glitching, deletes data, and makes data collection and note taking nearly impossible this is the app for you. The worse experience I’ve ever had in my entire life. The people saying the app is “amazing” are either being incentivized or AI bots attempting to raise the rating. I’d rather take data on paper for the rest of my career as an RBT than have to continue using this app. It is so horrible I am convinced that the developers have sabotaged the app so they can later push some sort of AI update that will collect data and notes for you. Again to clarify, the app is so bad I have started to believe a conspiracy theory.
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worse than the old app
i didn’t know i could miss the old app so bad (and the old app was awful). there are way too many glitches to list out on here. it’s almost like the creators of this app have never had to take or analyze data before.
App is User Friendly!
I really like the new version! It’s user friendly and easier to navigate than the original. The only issue I recently encountered was that the screen will freeze when trying to enter if supervisor attended session. Other than that, I recommend using it.
Awful
Data doesn’t save consistently. Technicians get logged out constantly and can’t record data if they aren’t connected to the internet. We have issues every single session, sometimes multiple times per session. Makes me want to quit using rethink all together.
HORRIBLE
This app is absolutely terrible. The font is now smaller and the app itself is constantly glitching making it even harder to write notes and collect data. It also take long to load when first opening it and the exercise information is now just one small and gray paragraph that makes it hard for RBTs to find mastered targets and details on how to run the actual targets.
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Old app was better
Pushing this app out and quitting updates on the old one was not a good move. I think all of us working in the ABA field have been disappointed. The other app worked on data and even when internet went out you could still go back and sync. This app deletes data on you the second wifi gets even a little iffy. The schedule part is super inconvenient. It takes way too long to load. It also adds up to so much data loss. So so disappointing as the old app was good.
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HORRIBLE! STAY ALL THE WAY AWAY!!!! BE WARNED!!
I want to start off by stating that I am NOT a new provider in the field of ABA. I have used multiple different data tracking apps. RethinkBH is by far the WORST app I have EVER used. They charge substantially more than other companies, and the amount of glitches are UNACCEPTABLE. This company is DEPLORABLE. When the supervisor and I called Rethink to figure out why my sessions are not showing up, and in one instance was even DELETED, Rethink refused to take any accountability. They immediately placed blame on me and the supervisor and absolutely refused to take any accountability at all. This app has impacted my client’s services and has made doing my job impossible. Neither myself nor my BCBA deleted the session. I was able to see the session in the old app, including all of the data that I took as well as my note that I submitted. If the BCBA had deleted the session note, I would not be able to see the session AT ALL in the old app. Rethink is overpriced for TRASH service. Steer clear! Run far away!! Do NOT use Rethink!!!! If I could submit a review with a negative star, I would! I cannot believe they are advertising as a program for behavioral health, when they contribute to stress and anxiety through and through! The amount of glitches, app crashes, shut downs, and random loss of appointments has caused maladaptive Bx for clients. Which at that point, what’s even the point of conducting session when the program I have to use is the trigger?! This is highly unacceptable. Rethink clearly doesn’t take this seriously and has no interest in fixing their issues. Don’t waste your time. Don’t waste your money. Don’t risk your reputation.
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Unreliable
This app is giving me and fellow colleagues so much trouble. Their support team is unhelpful and often takes years to respond to an inquiry even if it is affecting the millions of people who use this app. This app is no better than Rethink.
Not ready at all
So many issues with this new app. They announced updates were stopping for the old app and this app as ready, it definitely isn’t.
On an iPad, the data taking screen is very small and closes if you tap anywhere around it, then you have to reopen the session every time.
You can’t do group sessions—we’ve had to keep using the old app.
Some prompts are out of order, which makes it hard for techs to follow prompt hierarchies
And like the old app, it still randomly logs you out during the day.
On an iPad, the data taking screen is very small and closes if you tap anywhere around it, then you have to reopen the session every time.
You can’t do group sessions—we’ve had to keep using the old app.
Some prompts are out of order, which makes it hard for techs to follow prompt hierarchies
And like the old app, it still randomly logs you out during the day.
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App Looks Nice
RethinkBH+ looks a lot better than the original Rethink version. I like it so far
Terrible
Worst than the original app. Screen goes blank constantly, when writing session note you can’t scroll all the way down, get brought back to the calendar (out of the session) when you lock your phone and open it again.
Massachusetts: Have fun correcting every funder note!
WOW! AI support in writing your notes! (Absent) but you can still use your existing note templates.
Oh, except it thinks MA is Maryland and not Massachusetts.
Because it’s new and improved!
Have fun correcting all those funder notes everyone!
Oh, except it thinks MA is Maryland and not Massachusetts.
Because it’s new and improved!
Have fun correcting all those funder notes everyone!
Missing Schedule
The schedules are completely missing but in the settings, there’s appointment notifications. Meaning, schedules are SUPPOSED to be there but aren’t. ReThink failing again, not surprised.
Where is the schedule??
Where is the schedule at? I know this app is brand new but now I got staff using two apps the old one for the schedule and data collection on this one. Yeah it’s cool I change from dark mode to light mode but apps ineffective without the schedule. Thanks-
