Super easy to use and actually keeps me consistent
Results!!!
Very easy & convenient to use
Works great!
App Constantly Crashes
Fails on a few levels
Read fine print.
App login is very slow, asked 3x for improvement
Changed reminder times and now won’t turn on
Read fine print.
Update to their response: you are proving my point. This being sold with no on or off switch and fully controlled by you throw an app that is frequently down makes it annoying. I’m an adult. For $1600 I’d like to be able to be trusted to use it as directed without your app being the only way to use it and with your time limits.
Response from developer
Hello. We're sorry to hear you had a bad experience with Revian. Since 2019, the Revian App has only experienced two days of downtime: once in November 2020 and the second time on the date of this review (December 13, 2024). On both dates, Amazon Web Services (AWS) experienced an outage which impacted companies across the globe. Both occurrences were resolved in less than 8 hours. As always, the Revian Customer Support Team is accessible in both the app and website to work through any troubleshooting or issues that may arise. Additionally, the 6-Month, 100% Money Back Guarantee is an industry leading guarantee that we proudly stand behind. There are no hidden fees or restocking fees. Our Money Back Guarantee is not hidden in fine print and we state it with transparency and confidence throughout the website as well as the product page itself. Yes, the Guarantee does come with terms: use the Revian App + Cap for 6 months at 80% compliance, and if you feel you have not seen the desired results, we will issue a full, 100% refund. Evident in both our Clinical Trial (2017 through 2019) as well as through the dedicated usage and testimonials of Revian users going back to 2019, it has been proven the more compliant you are with the App + Cap, the greater the likelihood of stopping the hair loss and regrowing new hair. We certainly encourage you to reach out to Customer Support to help resolve any issue you may be experiencing. Thank you.
Read fine print.
Response from developer
Hello. We're sorry to hear you had a bad experience with Revian. Since 2019, the Revian App has only experienced two days of downtime: once in November 2020 and the second time on the date of this review (December 13, 2024). On both dates, Amazon Web Services (AWS) experienced an outage which impacted companies across the globe. Both occurrences were resolved in less than 8 hours. As always, the Revian Customer Support Team is accessible in both the app and website to work through any troubleshooting or issues that may arise. Additionally, the 6-Month, 100% Money Back Guarantee is an industry leading guarantee that we proudly stand behind. There are no hidden fees or restocking fees. Our Money Back Guarantee is not hidden in fine print and we state it with transparency and confidence throughout the website as well as the product page itself. Yes, the Guarantee does come with terms: use the Revian App + Cap for 6 months at 80% compliance, and if you feel you have not seen the desired results, we will issue a full, 100% refund. Evident in both our Clinical Trial (2017 through 2019) as well as through the dedicated usage and testimonials of Revian users going back to 2019, it has been proven the more compliant you are with the App + Cap, the greater the likelihood of stopping the hair loss and regrowing new hair. We certainly encourage you to reach out to Customer Support to help resolve any issue you may be experiencing. Thank you.
Great Product & Easy to Use App
App works just fine
Device is great, App needs help
Device is great. App is “just okay” & REQUIRES INTERNET!
However… the app needs some work. It’s kind of clunky and takes longer than I’d like to connect to the device.
One thing I didn’t see listed anywhere is that you MUST be connected to the Internet which makes no sense to me.
I recently went on a trip out of the country and at Sea where I did not have a connection to the Internet. The app won’t even start up without Internet, just sits on the logo screen and hangs. No error messages or anything that states you need a connection to the web.
This is a Bluetooth device and should not need internet. So does this mean all our data is not on our phones and on company servers? That’s the only way this makes sense but is a bit uneasy from a privacy perspective.
Anyway, it was very frustrating that I packed my device and took extra precautions to make sure it didn’t get damaged in my travels just to find I could not use it my entire trip.
I’d love for the dev team to allow use without internet/on airplane mode considering this is a Bluetooth device and not something that requires an IP address.
The app I’d give a 3/5 star but the device itself I’d give a 5/5.
Outstanding Results!
Great product
Great app, even better product
You control the device through the app and it keeps track of your treatments. You can also set reminders to insure you keep yourself on track.
Btw - the device works great - 30 days and I had hair!
