STAY FAR AWAY FROM SYMPLAST
If you meet them at a convention or have a demo over zoom, instead of wasting time having them sugarcoat the software ask them the following basic things: Do you offer FULL integration with Weave? Answer is NO. Do you offer lot number expiration tracking on your CRM, the answer is NO. Can you process to FULL refund unrestricted without having to call your credit card processor? Answer is also NO. Can you process digital signatures on medical consents? Answer is also a NO. Too many No’s and WAY TOO MANY “we are working it”
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Update doesn't work- app won't open
The newest update doesn't work. Symplast won't open on my macbook at all. It tries to open and automatically closes.
Have come around to love symplat
We have had this for over two years with a mixed cosmetic and reconstructive practice. We wanted to make a transition to cloud based EMR and chose this program. If you like Matt computers, it is really well designed for that but it works just fine on PCs. It is probably best design for self-pay or cash based practices but the capabilities for insurance space work are solid. The features that I like the most as a clinician are the ability to share information with patients very easily in an encrypted format. It's particularly valuable in the upper Midwest, where we take care of patients who travel from a considerable distance and allows for good virtual care with sharing a photographs and documents and HIPAA compliant communication. The ability to access your notes and photographs while you are on the go or in the OR or at various surgical sites is indispensable. It really is the next standard of care and patients are delighted to have access to their own pre and postop photos. They also are able to get their work restrictions related forms through the patient app which would otherwise require a trip to the office. Furthermore, symplast is quite responsive with fixing bugs and getting timely answers to the inevitable issues that come up. They take care of their clients
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Too many issues to list
Choose any other company! It’s been a constant headache and nothing but problems. They will sell you on features just for them to not work or constantly have glitches. Do yourself a favor and go with another EMR.
eRx issue
The biggest issue I am having with Symplast is not being able to use my magic keyboard in the eRx function. My magic keyboard works in all the other functions; it does not work in the eRx function.
