STAY FAR AWAY FROM SYMPLAST
If you meet them at a convention or have a demo over zoom, instead of wasting time having them sugarcoat the software ask them the following basic things: Do you offer FULL integration with Weave? Answer is NO. Do you offer lot number expiration tracking on your CRM, the answer is NO. Can you process to FULL refund unrestricted without having to call your credit card processor? Answer is also NO. Can you process digital signatures on medical consents? Answer is also a NO. Too many No’s and WAY TOO MANY “we are working it”
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Update doesn't work- app won't open
The newest update doesn't work. Symplast won't open on my macbook at all. It tries to open and automatically closes.
Have come around to love symplat
We have had this for over two years with a mixed cosmetic and reconstructive practice. We wanted to make a transition to cloud based EMR and chose this program. If you like Matt computers, it is really well designed for that but it works just fine on PCs. It is probably best design for self-pay or cash based practices but the capabilities for insurance space work are solid. The features that I like the most as a clinician are the ability to share information with patients very easily in an encrypted format. It's particularly valuable in the upper Midwest, where we take care of patients who travel from a considerable distance and allows for good virtual care with sharing a photographs and documents and HIPAA compliant communication. The ability to access your notes and photographs while you are on the go or in the OR or at various surgical sites is indispensable. It really is the next standard of care and patients are delighted to have access to their own pre and postop photos. They also are able to get their work restrictions related forms through the patient app which would otherwise require a trip to the office. Furthermore, symplast is quite responsive with fixing bugs and getting timely answers to the inevitable issues that come up. They take care of their clients
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Too many issues to list
Choose any other company! It’s been a constant headache and nothing but problems. They will sell you on features just for them to not work or constantly have glitches. Do yourself a favor and go with another EMR.
eRx issue
The biggest issue I am having with Symplast is not being able to use my magic keyboard in the eRx function. My magic keyboard works in all the other functions; it does not work in the eRx function.
Customer support is great
Every update gets better!
Excellent software for aesthetics
I was an early adopter of this program for my busy aesthetic plastic surgery practice. It replaced Patient Now and has been a godsend for modern plastic surgeons who want an app designed by a surgeon for surgeons. It makes my life so much easier and provides day to day operating eficiencies that can't be matched. I have my complete practice in the palm of my hand and can access my patient's data at any time from home in a HIPAA compiant safe manner. Day to day charting is a breeze as is scheduling and photo documentation. Best of all it was written for Mac from the ground up but will also work on PC's AND it is less expensive than competitors. There is a reason so many of us with experience and busy aesthetic practices choose Symplast
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Excellent Plastic Surgery software
Great management of both cosmetic and insurance patient with great integration of payment systems, prescription meds all based on easy to use iOS technology. Transformed my practice!
Patient User experience could be better
Simple fix for registering the app would be a much simpler calendar option for entering Date of Birth….scrolling through 50 years of months is not exactly user friendly!
Worst EMR Out There - DON'T waste your time or money
I have been in the plastic surgery & aesthetics industry for 14 years & have used almost every EMR system out there. This is by the far the worst system. I personally have worked with it for 2 years now. First of all - if you are a business with more than 1 entity DO NOT even attempt to use this - it is not built for more than 1 location if you want funds to stay seperated. The financials module is the worst I've ever seen. There are constantly 'bugs' whitin the financial module, the system will calculate funds incorrectly - it will say a balance is due when it's not or show a credit on a patients account when there isn't. This only leads to multiple customer service issues at the front desk. There is NO edit feature for payments / refunds - so if anything is entered incorrectly like CC#, $ amount etc. You have to DELETE and start over. Then the deleted one just stays there, same color, same look, same everything with 'deleted' in one of the many columns. If a refund needs to be edited or deleted you have to submit a ticket to support, then they send that request to their 'technical team' & in 3-5 days it will be deleted. The support techs do not document in activity notes what changes they've made, you can only see the changes if you know what they changed, then you can look at the history of that specific transaction. There have been multiple 'bugs' within the scheduler - it will be off by a day (like Monday is on Sunday, Tuesday is on Monday, etc.). We did not realize this at first and scheduled a full clinic day on the wrong day and had to move an entire day of patients. Same thing happened with the providers default schedules / templates & a vacation was off by a day & again patients were scheduled where a provider was on vacation and we had to move an entire day. The system overall is not user friendly and there are SO MANY steps to do the simplest thing. Our front office team is so frustrated with how long it takes to add a new patient and schedule an appointment. The intake form is built into the system and once the patient fills it out once, it can NOT be resent. So for every new year when we need an updated H&P, we have to manually email out the form & then we have to MANUALLY enter the edits and scan in the document. They are aware of this & have told me for 2 years it's a priority & there is no estimated date of an update still. The virtual connect option was one of the selling points & its great when it works but half of our patients can't figure it out or they have an android so it won't work at all & then we have to set up a zoom. The system is cloud based so when it's busy & everyone is logged in, the speed slows way down. The only positive feedback I have is that I have access to everything on my phone, since it's an app, so i can see the schedule, patients accounts etc. I am SO frustrated with this application - I spend way too much time fixing things that shouldn't be broken in the first place. I am on first name basis with every support rep there. They are all so kind & I am sure just as frustrated as I am. We are exploring other options currently. NexTech & Patient Now are the top 2 candidates.
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Check Out/ Financials
Check out should be easier, so many steps and this process can be simplified. Packages / Invoices are messy. Consider populating a right click to check out that will populate to invoice. It would be nice to have the “scheduled purpose” populate into the invoice. Also, at check out if client has any pre paid services it would be nice for a pop up box to come up with option to exhaust services rather than looking through pkg’s and editing/linking the services! So frustrating and time consuming.
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BAD UPDATE
Latest update does not let us tie our legal forms to services now. They are grey and you can’t click them. If certain setting need to be in place that should have been mentioned BEFORE the update went out. Our business in on hold for today due to not being able to access our legal forms.
Being compliant during COVID-19
In March of 2019 it became apparent that Texas was going to shut down after Italy closed and more specifically the way New York was responding to COVID-19. Two weeks prior to our shutdown on March24th I converted as many appointments as possible to Virtual because I had already been utilizing the Virtual Consultation by Symplast for quite some time. It was one of the main reasons I changed EMR vendors. Simply the communication aspect was more developed. The iMessage text thread and built in video separated them easily in my eyes. With the launch of the Symplast 2.0 which provides the business analytics which I want and everyone needs their system is more robust than ever and I am extremely comfortable with switching early.
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Needs more
Please add more useful features for quick checkout and rescheduling. Sooo many steps to take for most things that should be a one step system. Also: limiting the desktop version is pointless and frustrating. Some things are excellent but some are far behind.
Unethical from the top
Still waiting for a response from the CEO on keeping our $8500 after the implementation team was incapable of delivering what the sales team promised and sold. Week after week is another excuse. Comes from the top as our correspondence is directly with the CEO who promises to correct the problem but is clearly just trying to stall.
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Dr. Ali
I have gone thru quite a few electronic health care systems and Symplast by far is the best. It is easy to access data anywhere in the worlds. Archiving photos is extremely easy. With the ability to use templates I can finish my exams as I am walking out the room. If a patient contacts me after hours I can access there chart within seconds and get all the information I need. Great app for plastic Surgeons.
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An Essential Part of Your Practice
Cloud based Practice management in the palm of your hand. No more after hours dictating and photo management. Do it “on the fly” as you walk to the next exam room. No more VPN to your data. Have your patients chart instantly when they call and so much more. Make life easier. Use Symplast
Makes my life better!
Symplast is now a big part of my practice life. Among some of the features that are amazing, the multi media manager is simply outstanding. It makes me look good as a surgeon and patient love it as well. Please keep making improvements as you have been doing!!
Very satisfied after trying many EMR’s
I’ve used a lot of inexpensive EMR’s including Soapware, practice fusion, and Athena health. This is ideally suited for self-pay medical spa, cosmetic surgery, or concierge practice. You can very quickly access patient information while you have the patient on speakerphone. Quite impressive
Michael Lustig Nonreponsiveness a sign of organizational failure
Never heard back from Mike. Horrible communication.
