Terrible app
Flat out does not work. Could not recommend less.
App crashes
This app won’t even open, it just crashes right away.
One of the worst apps
This might just be the worst app I have had to use. Crashes, odd loops in the account creation flow, poor UI. Not sure how this passed Apple’s standard for an app to be on the App Store.
Really hope there is a full revamp of this to bring it to modern standards.
Really hope there is a full revamp of this to bring it to modern standards.
App issues
The app doesn’t work well sighing in has a lot of issues and when I click on my dependents It kicks me out.
Biometric login has never worked
You have to enter username & pw every time, and every 3rd or 4th time the app requires full authentication with full name and member #. Annoying. Website works better than the app, by a fair margin.
Provider network is not up-to-date at all (in either place). Many providers listed as accepting new patients do not, and several listed as currently participating actually terminated their contracts several years ago.
Really clunky interface—it’s clear that IS&T is a very low priority for this organization.
Provider network is not up-to-date at all (in either place). Many providers listed as accepting new patients do not, and several listed as currently participating actually terminated their contracts several years ago.
Really clunky interface—it’s clear that IS&T is a very low priority for this organization.
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Poor Experience
Crappy authentication/sign in issues. Seems like they should be able to address these basic issues. If you haven’t opened the app in a couple weeks, the facial recognition sign in fails and you have to re-sign in with password but be careful where you tap to sign in after entering password, the touch field is buggy and you may go to the forget password page. Next, every time after you’ve signed in and navigate to another app and then go back to the RGA app (haven’t closed the RGA app or sign out, mind you) it does the facial recognition thing and then resets to the Home Screen rather than where you were, like viewing claims. RGA, you’re in the Seattle area that’s up to their eyeballs in tech talent, do better.
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Total joke
No way to sign in through app. Then it locks up at Authentication screen. Paying $1800 a month for a insurance I can’t use until I pay 4K out of pocket and they don’t even bother building a working app. Moving to Canada
Garbage App
This problem with this app is that it doesn’t allow you to use any of it before crashing. Insurance is already complicated enough, but not having a tool to use when you need it makes it even worse. Please fix the app so it functions in a way people can use it.
Can’t even get past the login page
My email and password are correct but it’s saying my information is wrong. Pretty useless.
One of the worst
1. You can’t sign up through the app, have to create an account on website
2. App is asking for authentication every 15 seconds- minor nuisance
3. App “forgets” what you were doing almost every time it authenticates
4. Claim submission claims (no pun intended) to be able to use the camera, but it is a lie
5. Claim submission doesn’t know how to format pictures to fit its “field of view”
6. Claim submission locks up and just hangs there with the blank screen. After that supposedly claim maybe is sent without the attachment (website shows some “messages” w/o attachment
The only functioning features so far seems to be ID card and request for physical ID card (hopefully).
I think developers should be sent to answer customer support calls as punishment for shady work. Maybe it would teach them to do better job.
2. App is asking for authentication every 15 seconds- minor nuisance
3. App “forgets” what you were doing almost every time it authenticates
4. Claim submission claims (no pun intended) to be able to use the camera, but it is a lie
5. Claim submission doesn’t know how to format pictures to fit its “field of view”
6. Claim submission locks up and just hangs there with the blank screen. After that supposedly claim maybe is sent without the attachment (website shows some “messages” w/o attachment
The only functioning features so far seems to be ID card and request for physical ID card (hopefully).
I think developers should be sent to answer customer support calls as punishment for shady work. Maybe it would teach them to do better job.
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The worst app and insurance
My place of employment, which also happens to be in the healthcare field, uses this insurance. It is the worst insurance with the worst app. Enjoy!
Very unsure
I made a log in only a few days ago but now when trying to log in to the app or even on desktop it says it doesn’t recognize any of my emails or even my employee id as being in the system.
Horrible App
App is terrible. Logging in is a nightmare, takes forever to load. FaceID doesn’t work properly, locks you out and makes you reset your password.
