Transferring glitches all the time
When I go to make a transfer 90% of the time it glitches out and the screen goes white. It’s usually after selecting the “to” or “from” account. Please fix this bug. Otherwise the app is pretty good.
Meh
As banking apps go Richwood is still lagging behind, having to constantly confirm my identity even with Face ID is silly. And now all of the sudden my password (the correct one) doesn’t work and when I click on forget password it says I’m not connected to the internet (I am).
Also can we make it easier to set up transferring from different banks PLEASE!!!
Also can we make it easier to set up transferring from different banks PLEASE!!!
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Not horrible
App does pretty much everything I need it to; however, I am constantly having to re-verify my identity in this app, which is annoying, and it seems to just randomly decide it’s a Monday and not want to work.
Update has been horrible
The updated app is not user friendly.
It glitches weekly.
Constantly am calling to reset the password, get locked out for unknown reasons.
Not a fan of the 2020 update.
It glitches weekly.
Constantly am calling to reset the password, get locked out for unknown reasons.
Not a fan of the 2020 update.
Updated to five stars
After a big problem with my money being transferred without my approval and a few transfers I did not make in unrecognizable amounts(under a dollar). I was done with Richwood until things were fixed. However, things have changed and changed foe the better. The transfers are working perfectly now, no problems from them, and I’ve had my paychecks go back to Richwood. All of this was through the app but one thing is bugging me, the available balance and current balance shown. Is there any possible way to take out the current balance and only show the available balance? I’ve had a few scares because I thought I was going over budget. I watch my money like a hawk more than ever now and I always get duped into thinking I had more or less than what I actually should. That’s because the current balance is bolder and larger than the fine print size available balance in comparison to the current balance. It doesn’t make sense to me at least. Or, if possible, allow us to toggle the current balance on and off. Similar to how we can do a quick balance check without logging in, same concept. It really is getting me confused and then I can’t understand where I have extra money from. Besides that one thing, so far I haven’t had any complaints and it took them a few years for this to happen. Other banks took them a few months to make me want to jump ship. Mistakes happen and all is forgiven.
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