POPs
I have been with the Rio Grand for several years now and my only complaint is that they take money out of my account and charge me a $20 fee when I still have funds in my account. I was charged $80 in one day, $20 each time. I spent $1.69 and I was charged a $20 pops. Whatever pops mean. It was not an overdraft because there was an abundant amount of money to cover $1.69. As soon as I can, I will be closing my account and moving to another bank that gives me 24 hours to put money in the bank.
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El mejor banco
El mejor banco
Updates are frustrating
I’m really getting sick of the app updates. It logs me out every time and I use Face ID. It removes it with each update and I have to redo the info. The password fill doesn’t work either. I miss the old app, stop changing.
The Best
Great service and very streamlined
New update lots of glitches
Ever since the new update, I am unable to use the password manager to fill out my password when I sign in. It shuts down as soon as I open up my passwords or if I’m quick enough, it won’t even type in the actual password into it. The new update also seems to have weird issues with pending transactions.
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Good
Good
New Update
Overall the new update is fine. I like how it looks visually. The only big issue I have is it keeps having me accept terms and conditions almost everytime I open the app, and it won’t ever save my username like it used to. I’ve pressed accept and had to go through it too many times to even remember the count. I’m not sure if this is something you can fix or just have it saved in there that we already accepted the terms.
Thank you.
Thank you.
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No more rewards
They removed there visa rewards program and didn’t reimburse current standing reward balances. Will not be banking with them anymore.
It’s a little better
It’s better than before it has a long ways to go compared to Bank of America.
Ridiculous
Hello?!? Thanks for letting other people see my banking info. And your resolution is for them to go into the bank to be removed from my account? Ummm backwards much? And! How do I enable Face ID?!
Change is good
Nice new look, great functionality!
Clicking from a phone
I would like to rate it 5 but I’ve tried seeing my history it take about 5 or 6 taps. This one is much easier than the last, this one is more user friendly
Nuevo app
Este app es mas facial y rapido gracias !!
Recent update
While I appreciate an upgrade in this instance some features are missing. I would prefer that any pending transactions show in the overall account balance rather than having to look at upcoming and doing the math. This is really inconvenient. Also I lost accounts that were previously linked and apparently I have to go into the branch and take time out of my day to set this up again when I did not chose to remove those accounts. This bank is just becoming increasingly inconvenient for me and my friends and family share who are also members share the sentiment.
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Update
The new update stinks, liked the old one better
53 Years
What makes me stay a member for all these years? Fantastic service and caring employees.
Bugs need to be fixed
Signs me out every time and I have to reset the biometrics every time I sign in. Open the app to see my stuff is signed out and not saved. Dumb.
So much better!
The app before was just ok there were features I was hoping for but ever since the new look came out the app look more welcoming when logging In and not so boring. Love the new layout and more added options! Over all it’s a great experience!
My Money
My account was cleaned out and I had no notification of it and since there are customer service isn’t 24 hours, I had to wait till the next day to call and see about anything
Update new app
Once I was assisted in creating my accounts with the new app, navigating is easy.
