App crashes immediately
It’s has been three months since this app stopped working On iphone 7 running ios12.3 , It won’t let me process to the home page menu , a bank with billions of money in its profile can’t hire developers who can make reliable app for them , absolutely shambolic bank 🏦 , you really need to fix it cos ppl needs to pay their bills so they can live a normal life , I wanna pay my bills too .
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Response from developer
Dear customer, kindly provide us with your detailed experience for better assistance, and please contact us at 8001242225 or info@riyadbank.com and we will be happy to serve you.
Fake ratings. Terrible ux. Design ok
The banks cx is terrible. Theres sms, then phone calls, then face id then sms again, make up your mind! Just keep adding stupid things without checking the ux. Cant paste iqama numbers either, youre a bank, im using it to issue visas for my maids why cant i paste. Terrible over all experience
Response from developer
Dear customer, kindly contact with us at 8001242225 or info@riyadbank.com and we will be happy to serve you.
Bad
This app fixes one problem but builds more. Why do I need to turn on my location to access my money? Whoever thought of this needs to be fired. We, the customers, do not need to tell you where we are at to use our money. Also, the face unlock still hasn’t been fixed. We are in 2023, these are simple things to resolve.
I am sure the response will be a random bot who will say call “call this number.”
I am sure the response will be a random bot who will say call “call this number.”
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Response from developer
Dear customer, kindly provide us more about your experience for better assistance, and please contact with us at 8001242225 or info@riyadbank.com and we will be happy to serve you.
Horrible services
This app just prove how horrible the services form this bank! Not even simple transactions can be done without being glitchy or annoying. No direct support from the employees, and even when I asked for that no one responded. Only bots that give u a loop of options till u lose your mind. My Mastercard was frozen for no obvious reason during my travel and I can imagine how that froze my life. Trying to call the support team from the app, website, and called them but no response. A mistake to have an account in this bank.
*Update (to developers’ response): I already have sent tons of email to u, yet u didn’t even bother to reply. Apparently Your service only to whom u find profitable.
*Update (to developers’ response): I already have sent tons of email to u, yet u didn’t even bother to reply. Apparently Your service only to whom u find profitable.
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Response from developer
Dear customer, we regret to hear that, kindly provide us your experience for better assistance, and please contact with us at 920002470 or info@riyadbank.com and we will be happy to serve you.
Easy to use and familiar
Easy to use and familiar
