Difficult to use
I would like to submit receipt for reimbursement but this updated app doesn’t allow you to do what was previously easy to do.
Locked my account
My account was locked when I failed to upload a receipt from the optometrist. Now, after uploading the receipt several times, I am still unable to access my money. Not great.
Waste of time
I had funds on this account with my employer and one day they went missing. I’ve been attempting to call, just to be told wait time is 6 minutes and I’m waiting for 25 minutes just to be told no agents are available and the call ends. I EVEN CALLED right when they OPENED! On top of that I have emailed them and have no received an answer.
Show more
Not happy
When making changes to the apps. It is now not give me a place to submit my claims. therefore causing problems in getting things in in a timely manner so that my money isn’t given back to you
Hard
Hard to navigate
Worst app ever
Account has outdated information and is hard to navigate.
Horrible
Both app and website are constantly down. You post deposits late. Fix your issues!
Super slow
Takes forever to switch screens. No search function.
Dreadful company
Very frustrating to use and work with
Good but..
Wish it wouldn’t time out every time you step away from the app. Change it to stay open for a chosen amt of time. Say 10 minutes once you login.
They keep your money!
Filing a claim is a chore and they take months to reimburse. When you call to speak with someone they give excuses of their claims reimbursement department being extremely backlogged. I wish the City and County of Denver would have stayed with Alerus.
Really bad
Terrible user interface, have to login every time with a code sent to you even when using Face ID, can’t get reimbursed through the app like they say you can, very slow even on a fast connection. If you have to use it I’m sorry. The website is fine so I’d highly recommend that instead of the app. There’s a reason why it has so few reviews and most of those are poor ratings.
Show more
Debit Card benefit
I can’t use the card. Had been called and still the same. Can not use the card, always denied
Poor communication
There is poor communication about orders placed. I cannot find or track where my order is
Not working
This app hasn’t been working for over a week. I can’t look at my account other than deposits made but no total amount of what is available or anything else. Please fix the issue. Keep saying unknown error try again later but it’s been 10 days now.
Still poorly written
Why? Why would you add a button to log in. Once you have joined, there should be no more selection. It should assume you want to log in. It should NOT ask every single time. So frustrating.
Also, I think the constant changes to navigation aren’t necessary.
I’m required to use this app, but I don’t really want to.
Also, I think the constant changes to navigation aren’t necessary.
I’m required to use this app, but I don’t really want to.
Show more
Worst app ever!
This app is extremely slow, is not user friendly and does not provide needed specific information for the user! This entire company is the worst at providing needed specific information about anything to do with YOUR MONEY and perimeters around your account! THEY REJECTED A CLAIM FOR VITAMINS THAT YOU CAN PURCHASE FOR EXTREMELY INFLATED PRICES ON THEIR PHARMACY PAGE STATING THEY ARE NOT FDA APPROVED!
Show more
Take 2 for Face ID
When I logged in it did not let me enable Face ID and I could not find that setting anywhere. But the next time I logged in just minutes later the app prompted me to use face ID.
Confusing
I find the app to be confusing. The colors used are not in contrast to distinguish information. The font in general is too small. The way that past years data is not really in a different part of the app makes it more difficult to use. There is a lot of room for improvement.
Easy to use
With the direct deposit feature and ability to take pictures, reimbursement is very straight forward.
