Difficult to use
I would like to submit receipt for reimbursement but this updated app doesn’t allow you to do what was previously easy to do.
Locked my account
My account was locked when I failed to upload a receipt from the optometrist. Now, after uploading the receipt several times, I am still unable to access my money. Not great.
Waste of time
I had funds on this account with my employer and one day they went missing. I’ve been attempting to call, just to be told wait time is 6 minutes and I’m waiting for 25 minutes just to be told no agents are available and the call ends. I EVEN CALLED right when they OPENED! On top of that I have emailed them and have no received an answer.
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Not happy
When making changes to the apps. It is now not give me a place to submit my claims. therefore causing problems in getting things in in a timely manner so that my money isn’t given back to you
Hard
Hard to navigate




