App never works
The app is so inconsistent with how it operates progresses to take my payment but then the charge doesn’t start processes a refund. this has happened a few times and now the app is just constantly loading. Nothing actually comes up so I can’t even start a charge
Awful System & Worse App
The only EV system
Worse than Roam is BP Pulse. And that is only marginal. I will only use Roam as a last resort, the network is unreliable and their phone service team are just as bad... always palming you off with "l'll have an engineer call you" but no-one ever calls. Roam should be ashamed of the service they provide.
Worse than Roam is BP Pulse. And that is only marginal. I will only use Roam as a last resort, the network is unreliable and their phone service team are just as bad... always palming you off with "l'll have an engineer call you" but no-one ever calls. Roam should be ashamed of the service they provide.
Show more
Terrible app on every level
Single point of failure, if the app is down no one can charge, and the app does go down. No call and pay option, not card only option, no web option… app down you ain’t going no where!
Doesn't work
Unable to register and locations map shows nothing
Mark
Dreadful chargers with slow support. Gave up
Update has blocked my account
Recent update has meant I’m unable to access my account. I’m getting repeated error’s every time I try to log in. Also tried changing my password and I’m not receiving the email.
Completely unable to charge via Roam at workplace.
Completely unable to charge via Roam at workplace.
Terrible payment mechanism
Awful complicated and obstructive design of software with gruesome payment mechanism requiring up to an unknown third party do the whole process takes ages to set up. Not great in the rain standing by a charger! Gave up and will delete app. This company should be ashamed.
Doesn’t work
It’s taken £180 in deposits but hasn’t yet started to charge my car.
Not customer friendly
Wish I read the reviews beforehand. Charges you more than it needs to, customer service hard to get a hold of and then ages to get reimbursed. Deleted and charging somewhere else now.
Very competitive price
I’ve been with BP for 3 years (CCS), recently need to charge and found the nearest one which is Roam, Roam is 26% cheaper!
Rubbish
Took holding payment twice and failed to initiate charge both times, borderline fraudulent imho
Useless
Downloaded the app tried to register and got the email confirmation link all I see is a spinning circle. Unusable app
Awful
App has completely stopped working and now I can’t charge my car at work.
Useless
App just doesn’t work - just ‘spins’ constantly - tried on WiFi and 5G - can’t charge my car!
Unable to charge
Won’t let me charge on Sundays, such a terrible experience
The app won’t load
Arrived at hotel and need to use the app. Downloaded ok but the app just won’t load. Rebooted iPhone, reinstalled app but still the same. WiFi signal excellent so I’ve run out of ideas.
Great app, easy to use
Easy to use and charge.
Absolute garbage
Don’t bother
Disappearing charge button
I’m having a problem with the app, lately. The charge button was right at the bottom of the screen, to begin with, but now that an add coupon button has been placed just above it, the charge button has moved completely off the bottom, with no way to scroll down. Can this be fixed or is there some way around it?
Show more
At least the app didn’t crash
My iPhone has a modestly small screen. The app seemed to expect something much bigger so entry fields were invisible during registration and when I tried to use it. Gave up and used credit card but no idea what the cost was
