Update has blocked my account
Recent update has meant I’m unable to access my account. I’m getting repeated error’s every time I try to log in. Also tried changing my password and I’m not receiving the email.
Completely unable to charge via Roam at workplace.
Completely unable to charge via Roam at workplace.
Not customer friendly
Wish I read the reviews beforehand. Charges you more than it needs to, customer service hard to get a hold of and then ages to get reimbursed. Deleted and charging somewhere else now.
Very competitive price
I’ve been with BP for 3 years (CCS), recently need to charge and found the nearest one which is Roam, Roam is 26% cheaper!
Rubbish
Took holding payment twice and failed to initiate charge both times, borderline fraudulent imho
Useless
Downloaded the app tried to register and got the email confirmation link all I see is a spinning circle. Unusable app
Awful
App has completely stopped working and now I can’t charge my car at work.
Useless
App just doesn’t work - just ‘spins’ constantly - tried on WiFi and 5G - can’t charge my car!
Unable to charge
Won’t let me charge on Sundays, such a terrible experience
The app won’t load
Arrived at hotel and need to use the app. Downloaded ok but the app just won’t load. Rebooted iPhone, reinstalled app but still the same. WiFi signal excellent so I’ve run out of ideas.
Great app, easy to use
Easy to use and charge.
Absolute garbage
Don’t bother
Disappearing charge button
I’m having a problem with the app, lately. The charge button was right at the bottom of the screen, to begin with, but now that an add coupon button has been placed just above it, the charge button has moved completely off the bottom, with no way to scroll down. Can this be fixed or is there some way around it?
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At least the app didn’t crash
My iPhone has a modestly small screen. The app seemed to expect something much bigger so entry fields were invisible during registration and when I tried to use it. Gave up and used credit card but no idea what the cost was
Unpleasant billing method
Multiple steps backward since joining evc. First prices went up by 20p a kWh just after the brand change. The latest is removal of Apple Pay. You can only use credit / debit cards registered directly and then they expect to hold £45 of your money to charge. Only found out this morning when I plugged in at work. With the above in mind I’m now using your competition across the road who are not much more expensive.
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Rubbish
Constdd as belt advised that I was offline, wouldn’t allow me to create an account or continue as a guest. Utterly useless
Charging does not follow the FAQs guidance
For the most part, I did like my experience with the app. Quick to download, easy to connect and scan the charger.
First issue was that I got a warning that my charger has stopped because of an error. So after checking my car, which was charging and then looking back in notifications it had cleared.
Carried on charging at a reasonable rate and amount.
Second issue, they took £20 to charge as an authorisation fee. No problem with that as it’s better than BPs. However according to their FAQs section once the charge is completed the difference would be reimbursed or paid via my payment method, nothing wrong with that. However, they tried to take the entire payment out of my account instead of the difference, so I would have been £52 out of pocket instead of £32. And then there is no way to initiate a payment through there app to pay the balance. Because of obvious differences in transaction times they can’t guarantee a reimbursement of the £20 for up to 7 days.
First issue was that I got a warning that my charger has stopped because of an error. So after checking my car, which was charging and then looking back in notifications it had cleared.
Carried on charging at a reasonable rate and amount.
Second issue, they took £20 to charge as an authorisation fee. No problem with that as it’s better than BPs. However according to their FAQs section once the charge is completed the difference would be reimbursed or paid via my payment method, nothing wrong with that. However, they tried to take the entire payment out of my account instead of the difference, so I would have been £52 out of pocket instead of £32. And then there is no way to initiate a payment through there app to pay the balance. Because of obvious differences in transaction times they can’t guarantee a reimbursement of the £20 for up to 7 days.
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Yet another charging app
Yet another charging app, but this one doesn’t even seem to work - just a white screen on loading meaning a failed charge and wasted time.
User Friendly great Map
Nice app that you can navigate through easily has a really cool Map feature. The setup process is simple and the charging activation is really straightforward
Recent update broken app
Used to work flawlessly- recent update, wasn’t showing the chargers in my location. Worked when tried via QR instead. App showed charging, BMW app shows charging, now app doesn’t show anything but BMW says the car is still charging! Poor and frustrating!
Response from developer
Thank you for flagging the issue with regards to the charging status and map features. We apologise for any inconvenience. Our development team has now addressed your concerns, and will be releasing a new update in the next 48 hours. Your feedback is crucial to us. Best, EVC Support.
Dreadful experience
App keeps logging you out and then didn’t recognise email for password reset so had to register with another email. Then very slow charging with a £45 pre authorisation. But most frustrating it wouldn’t disconnect from the charging point. I called and they tried to help but to no avail and then said they’d raise an emergency ticket to get help. That was over an hour ago and no one has called back. Eventually I had to reconnect and restart another session and then stop that one. Very poor indeed.
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