Tap assistant is horrible
Tap assistant doesn’t work, I can no longer charge as it has messed up the searching feature.
Horrible feature trying to drive AI usage and has made the interface worse
Horrible feature trying to drive AI usage and has made the interface worse
Unnecessary AI garbage, poor customer service
This company used to provide the kind of responsive and effective customer service that you need with a charge point operator. This is no longer the case, they appear to have gone into cost-cutting mode and have replaced their customer service operators with a hopeless LLM bot. Their systems can’t even effectively keep track of account and billing information, I’ve had billing errors that led to being unable to charge my car at my own charge point. And when you have an urgent problem their support is useless. Avoid if possible.
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Very bad and confusing
Scan feature not working every time try to login it goes back to logout screen. It’s not straightforward very confusing.
Wrong connection
First out very common CS2 charger did not fit charging point. Then too dark in garage to scan code, eventually got app and charge not working
Poor
No support for infrastructure. Multiple attempts to use workplace charging. Doesn’t work
