Tap assistant is horrible
Tap assistant doesn’t work, I can no longer charge as it has messed up the searching feature.
Horrible feature trying to drive AI usage and has made the interface worse
Horrible feature trying to drive AI usage and has made the interface worse
Unnecessary AI garbage, poor customer service
This company used to provide the kind of responsive and effective customer service that you need with a charge point operator. This is no longer the case, they appear to have gone into cost-cutting mode and have replaced their customer service operators with a hopeless LLM bot. Their systems can’t even effectively keep track of account and billing information, I’ve had billing errors that led to being unable to charge my car at my own charge point. And when you have an urgent problem their support is useless. Avoid if possible.
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Don’t change your phone
So overly complicated, then as I was getting there with an email authorisation it wouldn’t proceed until the app was updated!!! Had to start ALL OVER!!
Grossly overpriced for basic service
86p /kwh for slowest charge!
Useless
Very poor
