Try Awful
I’ve seen some terrible things in 6 years of EV ownership, but this takes the biscuit. Not sure where to start. 5 chargers available, one with a red light. They don’t take credit cards or RFID cards. They say you can use RFID but no reader on the chargers. Tried all 4, whilst on the phone to their support. When I scanned one charger, a different one started! All 4 accepted my charge and took £40, but then timed out before connecting to the car . I can’t think of a worse experience, and it’s a very low bar. It should be illegal to not accept credit cards. This is my 13th app download. I looked up their support number around 8pm, the app says they are off line till 1300 on Saturday. I hope these cowboys go bust, it’s what they deserve
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Rrodericktherat
Tap assistant is horrible
Tap assistant doesn’t work, I can no longer charge as it has messed up the searching feature.
Horrible feature trying to drive AI usage and has made the interface worse
Horrible feature trying to drive AI usage and has made the interface worse
HHusam12
Unnecessary AI garbage, poor customer service
This company used to provide the kind of responsive and effective customer service that you need with a charge point operator. This is no longer the case, they appear to have gone into cost-cutting mode and have replaced their customer service operators with a hopeless LLM bot. Their systems can’t even effectively keep track of account and billing information, I’ve had billing errors that led to being unable to charge my car at my own charge point. And when you have an urgent problem their support is useless. Avoid if possible.
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Ssomethingmissing
Very bad and confusing
Scan feature not working every time try to login it goes back to logout screen. It’s not straightforward very confusing.
LLowdy77
Wrong connection
First out very common CS2 charger did not fit charging point. Then too dark in garage to scan code, eventually got app and charge not working
22chick
