Try Awful
I’ve seen some terrible things in 6 years of EV ownership, but this takes the biscuit. Not sure where to start. 5 chargers available, one with a red light. They don’t take credit cards or RFID cards. They say you can use RFID but no reader on the chargers. Tried all 4, whilst on the phone to their support. When I scanned one charger, a different one started! All 4 accepted my charge and took £40, but then timed out before connecting to the car . I can’t think of a worse experience, and it’s a very low bar. It should be illegal to not accept credit cards. This is my 13th app download. I looked up their support number around 8pm, the app says they are off line till 1300 on Saturday. I hope these cowboys go bust, it’s what they deserve
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Tap assistant is horrible
Tap assistant doesn’t work, I can no longer charge as it has messed up the searching feature.
Horrible feature trying to drive AI usage and has made the interface worse
Horrible feature trying to drive AI usage and has made the interface worse
Unnecessary AI garbage, poor customer service
This company used to provide the kind of responsive and effective customer service that you need with a charge point operator. This is no longer the case, they appear to have gone into cost-cutting mode and have replaced their customer service operators with a hopeless LLM bot. Their systems can’t even effectively keep track of account and billing information, I’ve had billing errors that led to being unable to charge my car at my own charge point. And when you have an urgent problem their support is useless. Avoid if possible.
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Very bad and confusing
Scan feature not working every time try to login it goes back to logout screen. It’s not straightforward very confusing.
Wrong connection
First out very common CS2 charger did not fit charging point. Then too dark in garage to scan code, eventually got app and charge not working
Poor
No support for infrastructure. Multiple attempts to use workplace charging. Doesn’t work
Don’t change your phone
So overly complicated, then as I was getting there with an email authorisation it wouldn’t proceed until the app was updated!!! Had to start ALL OVER!!
Grossly overpriced for basic service
86p /kwh for slowest charge!
Useless
Very poor
Worse
Bought subscription to find out later on I can’t login to my account even resetted password. Wasted money for no reason!!!!!
Constantly crashes and unable to use
The app is the worst ive seen. I actually can’t use the charge points at my complex because the app crashes as soon as it opens and so I can’t start a charge. Have to go elsewhere instead. Awful app and service
Complete rubbish
What a load of rubbish does not work tech support is useless don’t waste your time with this lot
Does not focus
This app does not work, try to scan the qr code on the charger and the camera does not focus, tried different phone and same issue
Waste of time
Standing by some beautiful Easee chargers at Mount Stuart House, all with the Tap QR code but not even listed on the map. Count make them charge though they were clearly working. (Also 4 chargers incorrectly listed on Rothesay pier which aren’t working and believed to be CPS anyway!)
Stafford Yard Bristol
Nothing works, difficult to identify chargers, codes don’t match the stickers, there is no power half the time
QR code Doesn’t work
App doesn’t work. QR code scanning doesn’t scan. Uselsss
Unreliable
Second time in less than a month that my charging point at the flats where I live has been unavailable.
22kw
Nice speed, better than at home
Easy peasy
Very responsive and easy to use!
Low charge rate
Charging speed 2.4kwh unacceptable considering there is a set charge of £2.64 for each session. May as well use a three pin plug.
