App and Charger thumbs down
I decided to use a pod point charger whilst I went into Tesco during a holiday in Norfolk. When I pulled up I realised I had to install an app which took about 20 minutes due to the fact the mobile network coverage is poor. After that, I then realised I had to deposit at least £10 worth of credit to the account and then go through a load of other faff to start the charging process. So the entire start to finish of the charging process was painfully slow.
The worst bit about it though was the fact the charger was so slow. Given the fact the charger is only 7kw and the maximum time I was allowed to stay in Tesco car park was 2 hours - and also pile on the fact I wasted 30 minutes messing about with the App, I was only able to put about a 9% charge back in to my car. So all in all, pretty useless….
And I’ve also got credit left on my pod point account that I’ll likely never use ….
The worst bit about it though was the fact the charger was so slow. Given the fact the charger is only 7kw and the maximum time I was allowed to stay in Tesco car park was 2 hours - and also pile on the fact I wasted 30 minutes messing about with the App, I was only able to put about a 9% charge back in to my car. So all in all, pretty useless….
And I’ve also got credit left on my pod point account that I’ll likely never use ….
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Response from developer
Hey Janooon1 we know how frustrating this is.. We've heard this before and if it was an easy fix we'd certainly have done it by now! When looking at new hardware or software solutions, we take this feedback into consideration. Thanks for taking the time to give us something to work with! As for your credit, ring us on 020 7247 4114 and we can get this refunded back to your original payment card. Thanks!
Unused credit
Beware once you’ve topped up it’s really difficult to get any unused credit back. Very unhelpful customer service
Jordan
Awful app. Not user friendly. Difficult to set up. Find another charger unless you want to spend 2 hours setting it up. Then you have to top up onto this awful app. You can’t just pay to charge your car
Not getting better
Could do with some simple improvements
If you go into debt you can only top up that amount, not more. Which means if you want to use it,you have to go through the process of adding money and importing your card twice.
Theyve removed apple pay.
The charge stations are ordered from available to in use. Which means I have to navigate further to choose the point in using.
Price isn't great.
It does allow you to go a little in debt
If you go into debt you can only top up that amount, not more. Which means if you want to use it,you have to go through the process of adding money and importing your card twice.
Theyve removed apple pay.
The charge stations are ordered from available to in use. Which means I have to navigate further to choose the point in using.
Price isn't great.
It does allow you to go a little in debt
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Public charging
Disappointed with the service. Workplace charging costs are high, but Pod Point offers no loyalty rewards or discounts to help regular users with the expensive tariff.
