Stopped Charging
Nothing is more annoying when charging then having to enter an email address and confirm the charge. This happened today, i received confirmation that the charge had started and walked into the office. A minute later, i received a charge for $0.50 but didn’t notice it til the afternoon when i went to check on my charge status. I have charged at the same spot for the last 2 years and NEVER has my session failed. This time it did - but only when there servicer became Monta. Im out $0.50 which feels like not getting a snack from the vending machine.
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Please make this change
Please let me export charges by user or vehicle in the insights section, the only option for filtering is ‘charging key’ but I don’t always use a charging key, I use my phone. This will make life so much easier, I’m begging you!!
Not easily understood
I’ve gone to this charger 4 times in the past two weeks and the process to begin is extremely complicated. I spent about 20 minutes on the first visit figuring out how to use Monta app but charger says Evertech and not Monta. Every time I’ve gone someone else has left frustrated with your app. So a total of 6 new customers were unable to figure out your charger. You are losing business due to a total lack of transparency. Take the next step to either provide a phone number or a better sign . to show app.
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Buggy and Unreliable
Used one of the chargers with my rental at the hotel. It worked fine the first time using the App Clip, and thank you for making an App Clip!
Second time I got repeated errors after the payment went through, and it didn’t work when I installed the full app either. Eventually I just gave up and went to a ChargePoint nearby.
Second time I got repeated errors after the payment went through, and it didn’t work when I installed the full app either. Eventually I just gave up and went to a ChargePoint nearby.
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Awful, awful, awful
Awful interface, awful pedestal, awful because it didn't work.
In fact, neither of the two plugs worked
I give it zero stars if I could.
In fact, neither of the two plugs worked
I give it zero stars if I could.
