Application qui plante
L’application plante tout le temps, c’est insupportable ! Obligé de la désinstaller pour pouvoir recharger !
Une horreur !
Une horreur !
Effort less charge today
Only ever use the Monta charge when on holiday at Haven site, have had problems in the past but but worked easily today.
Only fix price for charging
The charging rate of kWh is $0.44. It’s more higher than California. No relate to which time zone. Horrible company for charging EV!
Slow charging however I’m glad your there
Slow charging Glad your there thou
Disappointed
Unfortunately, our experience with this charging app was very poor. The app repeatedly showed that no chargers were available, despite chargers being clearly free at the location. It took several attempts and a lot of frustration before we were finally able to start a charge.
The lack of customer support was also disappointing. There doesn’t appear to be a direct contact number, leaving only the chat function for assistance, which is not ideal when you’re stranded and trying to charge your vehicle.
Overall, the app was unreliable and made what should have been a straightforward charging experience unnecessarily stressful. I hope improvements are made to both the app’s accuracy and customer support options.
The lack of customer support was also disappointing. There doesn’t appear to be a direct contact number, leaving only the chat function for assistance, which is not ideal when you’re stranded and trying to charge your vehicle.
Overall, the app was unreliable and made what should have been a straightforward charging experience unnecessarily stressful. I hope improvements are made to both the app’s accuracy and customer support options.
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Terrible Service
I was double charged for a session which left my wallet in a negative balance. Now, I’m blocked from charging. There is no way to refill my wallet and customer service is one of the worst I’ve experienced. Can’t get anyone on the phone and chat is unresponsive.
Charge station works 5 out of 10 times
Works 50% of time
Gut zu nutzende schnelle App
Gut zu nutzende schnelle App mit vielen Funktionen. Ich würde mir eine eigenständige iPad-Version noch wünschen.
Pain to use
I was standing next to the charger for a good 15 minutes trying to get a charge started. The app needed money on their wallet, but didn’t mention that you need at least £30, so ended up going through that flow twice. Then you need to set up a PIN for no good reason, and each number you enter the keyboard disappears for a second. Then it asked me to log in again, and I created a new phone number account, which then obviously had no money in the wallet. After digging through emails I finally worked out how I originally registered, and could get back to the PIN setting. Withdrawing money from the account then took 15 more minutes, because now I had an account using the same phone number… Just bad user experience all around…
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SOOOO Expensive
This place is soooo expensive. $1/kwh. Terrible.
Endless Fees, No Support
They change the fees and rate per KwHr all the time; their support is AI based so you never even get real answers to your questions. No option to speak to a real human, these people suck and I could not dislike their app and my experience with it more.
Dumb App
The app is super glitchy, the support is nonexistent (bad AI) could not dislike these guys more
Inaccurate charging status & poor customer service
I placed my vehicle on the charger at 10:47 PM, and the app initially indicated that charging would be complete by 6:00 AM. Based on this, I set an alarm to check the vehicle status.
However, when I checked the Monta app at 6:00 AM, it showed that my vehicle would not be ready until 9:47 AM. At the same time, I checked my Chevy app, which confirmed that my vehicle was already at 100% and charging had been completed. Despite this, the Monta app continued to display that charging was in progress and was still calculating kilowatt usage as if the session had not ended.
I reached out to customer support for clarification, but I was given inconsistent information and ultimately redirected to contact Envirospark for any refund requests. This lack of accountability and clarity is frustrating.
Additionally, the charging speed was extremely slow, averaging only 4.1 kW, which is significantly below expectations.
Overall, the app’s inaccurate status reporting, poor communication, and slow charging experience make it unreliable.
However, when I checked the Monta app at 6:00 AM, it showed that my vehicle would not be ready until 9:47 AM. At the same time, I checked my Chevy app, which confirmed that my vehicle was already at 100% and charging had been completed. Despite this, the Monta app continued to display that charging was in progress and was still calculating kilowatt usage as if the session had not ended.
I reached out to customer support for clarification, but I was given inconsistent information and ultimately redirected to contact Envirospark for any refund requests. This lack of accountability and clarity is frustrating.
Additionally, the charging speed was extremely slow, averaging only 4.1 kW, which is significantly below expectations.
Overall, the app’s inaccurate status reporting, poor communication, and slow charging experience make it unreliable.
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Charging costs
This charging took place of ChargePoint at my place of employment. I was taking aback to know that they charge $.40 per kWh!!! Took $21 to go from 13% -77%.
With ChargePoint that cost would’ve been less than $10. I feel it’s a rip off. Overpriced , Cost as much as quick charging, but takes more time.
With ChargePoint that cost would’ve been less than $10. I feel it’s a rip off. Overpriced , Cost as much as quick charging, but takes more time.
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Get a different home charger
This app is so fiddly, the UI is utterly perplexing and the charging rules change themselves on a completely random basis. It will work for 6 months totally fine and then one day just fail to charge or change charging times and it will take a week of trying to get it back on something as simple as “charge my car at night.” When I want to force it to charge I have to negotiate a labyrinth of menus and choice and slay a dragon before it starts.
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Pretty decent app, won't refund you for (their) equipment issues, need to fix Live Activity
Overall my experience with the Monta app has been much better than the other charging apps
The only issue I had was a result of an AWS outage, causing me to be (incorrectly) charged an extremely high rate "sitting" rate despite me leaving well before my vehicle was fully charged. I contacted Monta support, and they told me they couldn't do anything about it, which I'd understand in normal circumstances, but this was very clearly caused by their equipment during this AWS outage (so even if this is Amazon's "fault" it certainly wasn't mine nor the location I was charging at)
Lastly, their Live Activity, while helpful, does not auto-dismiss until hours later (pretty sure this is when iOS clears any un-cleared ones) which is a direct violation of Apple's policies regarding Live Activities. I get maybe 30 minutes so you can see your cost (maybe even an hour) but 4 hours (likely never if iOS didn't auto-clear) is ridiculous
The only issue I had was a result of an AWS outage, causing me to be (incorrectly) charged an extremely high rate "sitting" rate despite me leaving well before my vehicle was fully charged. I contacted Monta support, and they told me they couldn't do anything about it, which I'd understand in normal circumstances, but this was very clearly caused by their equipment during this AWS outage (so even if this is Amazon's "fault" it certainly wasn't mine nor the location I was charging at)
Lastly, their Live Activity, while helpful, does not auto-dismiss until hours later (pretty sure this is when iOS clears any un-cleared ones) which is a direct violation of Apple's policies regarding Live Activities. I get maybe 30 minutes so you can see your cost (maybe even an hour) but 4 hours (likely never if iOS didn't auto-clear) is ridiculous
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Laden und Überwachung
Klappt eigentlich gut - leider kommt täglich eine Fehlermeldung, die ich nicht verstehe und abstellen konnte.
New customer
I didn’t get much guidance on how to use the charging machine. There was nothing posted about prices. I tried to ask customer support about pricing and packages and I didn’t get clear cut answers.
App bug prevents user from understanding hidden fees
“Fixed rate” charges mean that you’ll continue to pay while the charger does nothing. A bug in the app keeps you from reading the Terms of Use that explain this. 12kW cost me $50!
Immerhin ging er, nach dem ich bei vier war welche alle samt nicht funktioniert haben.
Aber ich teuer im Vergleich. Vor allem wenn die vor dem Ladeende den Vorgang abbrechen und man danach 6) pro Stunde zahlen muss weil das Auto da steht
