Better Experience with Update
A lot better now that the app has been updated. App seems easier to use than before.
Funding no longer in app
Latest updates made this app very inconvenient
Passt eigentlich alles
… nur das der Ladestand meines Autos über die App immer noch nicht angezeigt werden kann. Ist eigentlich scho a no Go für 2026.
Not user friendly
Too many issues. From lack of customer support to complicated app.
Stopped Charging
Nothing is more annoying when charging then having to enter an email address and confirm the charge. This happened today, i received confirmation that the charge had started and walked into the office. A minute later, i received a charge for $0.50 but didn’t notice it til the afternoon when i went to check on my charge status. I have charged at the same spot for the last 2 years and NEVER has my session failed. This time it did - but only when there servicer became Monta. Im out $0.50 which feels like not getting a snack from the vending machine.
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Please make this change
Please let me export charges by user or vehicle in the insights section, the only option for filtering is ‘charging key’ but I don’t always use a charging key, I use my phone. This will make life so much easier, I’m begging you!!
Not easily understood
I’ve gone to this charger 4 times in the past two weeks and the process to begin is extremely complicated. I spent about 20 minutes on the first visit figuring out how to use Monta app but charger says Evertech and not Monta. Every time I’ve gone someone else has left frustrated with your app. So a total of 6 new customers were unable to figure out your charger. You are losing business due to a total lack of transparency. Take the next step to either provide a phone number or a better sign . to show app.
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Buggy and Unreliable
Used one of the chargers with my rental at the hotel. It worked fine the first time using the App Clip, and thank you for making an App Clip!
Second time I got repeated errors after the payment went through, and it didn’t work when I installed the full app either. Eventually I just gave up and went to a ChargePoint nearby.
Second time I got repeated errors after the payment went through, and it didn’t work when I installed the full app either. Eventually I just gave up and went to a ChargePoint nearby.
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Awful, awful, awful
Awful interface, awful pedestal, awful because it didn't work.
In fact, neither of the two plugs worked
I give it zero stars if I could.
In fact, neither of the two plugs worked
I give it zero stars if I could.
Got the job done
Worked in the end but needed help from the hotel. Far too many steps for what should be a simple process!
Ac charging is a rip off in uk
Dowloaded the app to use in leeds. 99p per kwh on a slow charger. Unreal. Massive rip off
Value for money
I cannot believe how good the charging is at the studio. Definitely good value for money. I charge my vehicle even if I’m only there for an hour. Definitely a great deal
Appalling Practice
Read the small print before users. Once your charge is complete an idle cost is applied of £1 per minute. (Not a typo - £1 per minute. Ultimately 1 hour of parking for £60)
Working great after figuring out how to set timer.
Using this app instead of glitching software of home charger. Setting delay time a bit awkward as I have a hand tremor and the clock icon is fiddly. Please have a normal start stop setup instead of faffy Mickey Mouse clock.
Don’t give them your money.
Terrible app, clunky and difficult to use. Ended up putting money into a “wallet” which couldn’t be used to pay for a charge, they stole a penny for nothing then refused to refund the lot back to my card. They held it for ransom and wanted my full bank details so I’ve now had to report them to my bank and start a chargeback. 0 stars if I could.
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App is to use
The app is easy to use but the site where the chargers are isn’t the best for WiFi when setting up. 4 of chargers not working so needed to check prior which we’re working. People
Leaving cars in the bays when fully charged not moving when complete.
Leaving cars in the bays when fully charged not moving when complete.
Degree required
Not clear to use. Incorrect QR codes on chargers. You can upload credit but when you charge you still have to use bank card. Delay charging start, so if you have to leave car, and it does charge when it says it’s going to, it has been sat not charging. Never had issues with charging the way I have with Monta. Very frustrating and makes me reconsider getting a car that requires petrol or diesel again.
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Too many clicks
They changed all of the chargers in my office parking lot to this provider. I used to just have to click once for payment. Now I have to click so many times and make selections. It doesn’t sound like a big deal and it truly is a first world problem BUT they are missing out on revenue because sometimes if I don’t make all the right selections before the app times out I will be parked all day without realizing the charger was never activated. Also the $50 deposit is egregious so stupid.
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Charging from home
Great app - was fairly easy to set up at home - had it about 4 months ago and no major issues it’s lost connection only once but was easy to reconnect ,so far so good
Great app
Simple straightforward works great with
Apple Pay, no issues with the app, the chargers themselves can be less reliable.
Apple Pay, no issues with the app, the chargers themselves can be less reliable.
