Connection issues
Constantly drops connection and have to start full set up process every time you want to use. Frustrating and renders the cleaner unusable
Easy to Use? No
I’ve had experience with other robot vacuums and their apps but this app on the Roborock is not all that user-friendly and it’s not easy to figure out, and it’s not like I’m a novice when it comes to using apps. Definitely could use some improvement.
Rosie the Robot
Awesome robot. Cleans well and is fairly quiet. I have rugs and hardwood and a dog. This robot vac does a great job
App is not too good
In the App letters size are too small. And Need better veiw
Clunky app, somewhat frustrating.
I am editing this review since the company worked w me to solve my problems.
Somewhat difficult to edit maps and control the machine. The cleaner frequently leaves wads of rolled carpet lint throughout the floor.
I have not used the floor washing function.
The company has been helpful in solving many problems.
Somewhat difficult to edit maps and control the machine. The cleaner frequently leaves wads of rolled carpet lint throughout the floor.
I have not used the floor washing function.
The company has been helpful in solving many problems.
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Dirty brushes they're not
It's brand new just tell me that the brushes are dirty and they're not
Awesome robot vac and mop
Day one this robot paid for itself.
Great sensors and gets in and around any surface. Super easy to clean and maintain. Very happy with it.
Great sensors and gets in and around any surface. Super easy to clean and maintain. Very happy with it.
Horrible
Newer robot never knows where it is. I've called customer service a dozen times. Tried every trick listed online. I spend half the time vacuuming myself than I do trying to get this thing to work. Hate it!
Love it
I am amazed by this Roborock. I was hesitant to get one and wasn’t sure what to expect. The results an above my expectations. A couple of learning curve things like having chairs pulled away from tables a bit so the unit can get around easily. Definitely a winner.
Good
The app needs a little bit of work, but overall great robot and great app
Плохо работает приложение
Не работает выборочная уборка комнат. Невозможно настроить количество воды и мощность всасывания. Дает запустить только полный цикл уборки всех комнат без настройки расхода воды. Переустанавливала уже устройство. Удаляла и добавила заново. Два раза убрался и снова сбой.
The best
I love it
Roborock
Best thing I have ever bought just brilliant
big and useless
i cannot get that how ALL companies cannot save and preserve a fken MAP! for 1gb in size its remarkly stupid like the engs working here
A usability nightmare
I like the robot, it does a good job. But the app is impossible to use. It’s clear it was never researched, never tested, nobody did a thorough translation for English, nobody tested critical user journeys, nobody observed people actually using it in their home, etc.
This app DESPERATELY needs UX researchers to take a look and help the product team make this app more intuitive. It’s just full of weird decisions and mistakes that make it impossible to understand what you’re actually doing.
To start, please get somebody who speaks fluent English and has a UX background do a walkthrough. I promise you, you’ll find 100 things to fix.
This app DESPERATELY needs UX researchers to take a look and help the product team make this app more intuitive. It’s just full of weird decisions and mistakes that make it impossible to understand what you’re actually doing.
To start, please get somebody who speaks fluent English and has a UX background do a walkthrough. I promise you, you’ll find 100 things to fix.
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Random disconnects
Q5 pro randomly disconnected while two different manufacturer robots do not.
And it’s a challenge to get it to reconnect. Occasionally taking an hour. Best to buy something else
And it’s a challenge to get it to reconnect. Occasionally taking an hour. Best to buy something else
Full of bugs not fixed for 3 years
The only reason people give this app a good rating is because of the vacuum cleaner not the app.
It is absolutely riddled with bugs that have not been fixed despite reporting them back in 2023
For instance, despite running different routines, the notifications only show the last routine run, so all the history is lost
The app does not work on iPad landscape mode
Despite having a lot of room to display the routines, they are all truncated.
Impossible to edit a map of an area larger than 66 m²
And when you have multiple vacuumed cleaners that all have different names… The app causes them all by the same name, Rocky.
How ridiculous that they can’t fix these bugs
It is absolutely riddled with bugs that have not been fixed despite reporting them back in 2023
For instance, despite running different routines, the notifications only show the last routine run, so all the history is lost
The app does not work on iPad landscape mode
Despite having a lot of room to display the routines, they are all truncated.
Impossible to edit a map of an area larger than 66 m²
And when you have multiple vacuumed cleaners that all have different names… The app causes them all by the same name, Rocky.
How ridiculous that they can’t fix these bugs
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Great just need room ordering
Great app so far with nice features but one mandatory feature missing is the ordering vacuum room. This is so frustrating that a basic feature like this is still not available. How many time I want to order the full house or selected room so it put in priority the room I need to be clean first up to the last. T
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Shocking Robot
I’ve waited a very long time before purchasing one because I was skeptical if they would clean good enough and I have several different vacuums but I been wanting this one and it shocked me as to how well it does I don’t have carpeting but I do have 2 dogs and a parrot and the robodock vacuum gets it al. I don’t know how I lived without so long.
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Map changing constantly
The map is constantly changing, divides rooms, takes away no go zones, adds invisible walls that traps the vacuum, at times it can’t find the dock. It was great at first, but now I can hardly go a day without something being wrong with the mapping
