Roborock User Reviews

Roborock
Roborock
Beijing Roborock Technology Co., Ltd.

Customer Experience

Positive experience52.5% of reviews
Neutral10.6% of reviews
Negative experience36.9% of reviews

~ Based on 1,382 written reviews from the US App Store.

What users say

Is Roborock Safe?

Roborock appears safe based on user ratings. AppsHunter Safety Score for Roborock is 96/100.

This assessment is based on 118,309 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.8% of ratings point to a safe experience
1.7% of ratings suggest some concerns
2.5% of ratings point to a risky experience

~ Based on 118,309 App Store ratings for Roborock.

Is Roborock Legit?

Roborock appears to be a legitimate app. AppsHunter Legitimacy Score for Roborock is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Maybe too early to tell

It doesn’t connect to the charger very well and 80% of the time it cleans well. But not as impressed as I should be for $1000. Perhaps more time with it is needed? Only had it a month

Awesome

Doesn’t do everything but saves me 2 hours a week. Tiled floor

Unintuitive

I’m shocked the ratings that this app has I find the app terrible still can’t figure out how to set a schedule although it’s called a routine but in any other app would be called a schedule.

Highly recommended

OMG! Is really all I can say. I have wanted to get one for the longest time since we have over 3,000sqft of a house and with how busy our schedule is it's hard to maintain keeping floors clean on a daily and besides who wants to sweep/ vacuum and mop floors everyday?! Since purchasing this it has given me that little extra time to focus on other things around the house! I love that coming home to a clean house feel every day, I'll make sure everything that can trip it up is off the floor and when I know everyone is out of the house or asleep I can either make it clean the whole downstairs or just select certain rooms that I want done! LOVE IT!
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Not user friendly

Not user friendly and very inefficient. App gets stuck pretty frequently.

Sorry I bought it

I have a big old house, with lots of oriental rugs. The Roborock that had for a month has never finished mapping my grand Flor. It often eats the fringe on the oriental rugs. It gets stuck under my table. But since it hasn’t completed the mapping, I can’t tell it what areas it should not enter. Customer service is no help in fact wouldn’t help me until I sent them a copy of my receipt. my next plan is to put books all around my table, so it can’t get stuck under there while it’s trying to map. What a waste of money!
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Amazing

An absolute amazing device couldn’t be happier with it

Magique!

Incroyable! J’aurais dû acheter ce produit bien avant!

App update

Please fix the app! Device can no longer connect after the latest update

Roborock

Having issues with my knee, I don’t know how I lived without it, her name is now Sadie and she’s awesome.
Get one you won’t regret it!

Excellent App

I have been using this app for about 6 weeks. It is easy to navigate and I was able to intuitively figure out what to do. Since I’m over 60, that proves it’s user ftiendly. There’s AI help in the app that works pretty well. I recently had an issue with the app. The developer was very quick to respond with suggestions and I was able to fix the issue.
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broke in 2 months

We've only had it for two months and it's already broke paid $500 very unhappy

Buggy app

This app is buggy. I keep having to delete and add my vacuum. It’s a horrible experience

Cannot login anymore

Suddenly cannot login. Try get verification code, cantaloupe me it is an invalid code. Try reset password, told my too frequent request. Try remove app and install again, got the same issue….

Best Robot Vac/Mop

We have mostly hardwood floors on the main level. Rocky does an amazing job picking up dog hair and mopping. We have cnn it set to work in the middle of the night. We never hear it and we wake up to clean floors.

Why this is one of the best robot vacuum apps

It is so user-friendly and very easy to use very easy to pay your robot and everything’s just so easy. It is probably one of those easy robot vacuum I’ve ever used being a collector and having an over 30 robot vacuum vacuums I’d still recommend the Roborock app and Roborock robot vacuum vacuums.

Login and sign in sucks

Just let me use my vacuum I do t want to log in and and sign in every time

Not Accessible for the Blind

The physical robot vacuum works excellently. The app is unusable for those who need the voiceover screen reader. The developers need to add alt text to the navigation buttons so blind people can use the app. Otherwise it goes against the Americans with Disabilities Act.

Adverts when using

I want to use my robot and roborock think its ok to force adverts on me preventing me to start a vacuum job. Have to wait for a countdown before i can skip. Terrible and my new robot will now be from your competitor because of this.

Issues after last update

Ever since the last update, the app gets stuck on the first page and not once has it worked properly. I use it every day so this is quite inconvenient.

Will this be addressed in a future update?