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RockWallet User Reviews

RockWallet: Crypto Simplified
🔧 Utilities
💰 Finance

Customer Experience

Positive experience25.0% of reviews
Neutral0.0% of reviews
Negative experience75.0% of reviews

~ Based on 12 written reviews from the US App Store.

Is RockWallet Safe?

Not enough ratings yet to assess RockWallet.

Is RockWallet Legit?

RockWallet: Crypto Simplified appears legitimate, with a few gaps. AppsHunter Legitimacy Score for RockWallet is 63/100.

Based on 63 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

No way to purchase!

I went through all the hoops to get verified and add all my information, but there’s no way to add a credit card or bank account to actually make a purchase. Seems like a glitch because it looks like others have been able to.
alokrochalokroch

Don’t listen too the negative reviews

This app is awesome and easy. As a US citizen it’s hard to obtain BSV until using this. On my first day I was able to $300 worth with my Chase debit card. There I sent a bunch of BTC to the wallet on my first day and swap to a variety of coins and got it all done in less than an hour. The only issue I had is I was using a tiny iPhone, and the swap slider button was hidden off the bottom of the screen. So I just switched to my large android phone to complete the transaction but I hope that’s a bug they fixed on this next version.
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XENON2140XENON2140

Response from developer

Thank you so much for the ⭐⭐⭐⭐⭐. We’re glad RockWallet made it easy for you to buy BSV, send BTC, and swap between assets. We also appreciate you flagging the swap button issue on smaller iPhones; we’ll pass that feedback along to the team. We truly appreciate your continued support and are happy to be part of your crypto journey! 😊

Lowest fees

I’ve used a lot of apps to buy crypto with my card and I must say the strength of Rockwallet is ease of purchase, my cards actually work and the fees are not high like some other apps. Rockwallet can use a few more features but I’m sure that is coming.
CryptoBro1975CryptoBro1975

Response from developer

Thanks for the ⭐⭐⭐⭐⭐ and for being with RockWallet for the past two years! We're so glad you're enjoying the new app and the smoother experience. Your continued trust means a lot to us, and we're excited to be part of your crypto journey. Thanks for growing with us! 🚀

Younglimflorida

App allowed me to purchase 2024 with proper verification. Then msg popped saying move ti new app. Old app is not available after 9/39. Then all of a sudden my state is not allowed to do crypto transaction??
YounglimfloridaYounglimflorida

Response from developer

We can understand how confusing this would be, especially after successfully purchasing crypto in the original app. RockWallet 1.0 and RockWallet 2.0 have different availability requirements, so a state supported in one app may not currently be eligible in the other. Please email us at support@rockwallet.com, and we’ll be happy to clarify your options.

Untrustworthy

Really shady business practices - on their website it says they’re in every state but they don’t alert you that they have a bunch of regulations in place before you enter money in. You can add money to ur rock wallet in mass for example but you can’t do anything with it - no swap trade send etc. it’s locked. Avoid at all costs
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NormalGuyNishNormalGuyNish

Response from developer

Hi there. This is not the experience we want for you, and we know how frustrating this must be. Availability can vary based on state regulations, but we understand that it should be clear before you get to that point. We’d love the chance to work through this with you. Please email us at Support@rockwallet.com, and our team can take a closer look and help figure out the best next steps.

Unable to create account

Unable to connect . No Network or something.
Zz zz xx xx yyZz zz xx xx yy

Response from developer

Thanks for letting us know. This is definitely not the experience we want for you. We'd love to help figure out what's going on. Send us an email at Support@RockWallet.com or chat with us on www.RockWallet.com

Why doesn’t customer service respond to emails?

A $30 BTC has been pending in the “confirming on blockchain step for over 4 days. Customer service has not replied to any of my emails.
Mike SondereggerMike Sonderegger

Response from developer

This isn’t the experience we want for our users. Sometimes support emails may not reach you due to account email settings. Please reach out to us again at support@rockwallet.com so we can look into your pending BTC transaction and make sure you get the assistance you need.

Incompetent support team

This rocket seems to be going into the ground. ACH doesn’t work with CapitalOne checking. Support clearly using AI to respond to your questions. Can’t fix the problem and suggests using a credit card to fund the account. Ridiculous!
iDMs1iDMs1

Response from developer

I understand how frustrating this must be, especially when you’re trying to use ACH with Capital One. Capital One is supported, so we’d like to look into what’s happening with your account. Please email us at support@rockwallet.com with your details so we can help.

Not cool

I like the new app what I don’t like is that I had to leave small amounts in the wallet just to move it to another wallet
Navisixx6Navisixx6

Response from developer

Thanks for the feedback. We’re glad you’re enjoying the new app! We completely understand the frustration of having small balances left behind. Because crypto transfers require network fees, a small amount can remain when the cost of moving it is close to the balance. We know that’s not an ideal experience, and feedback like this helps us understand where it can be improved. Please reach out to us at support@rockwallet.com; we're happy to help any way we can!

Can’t withdraw money

I transferred bitcoin over to this wallet and it won’t let me withdraw any money or any of my crypto. It just sits there and acts like it’s going to, but it doesn’t do anything and when you try to get help, they try to figure it out for you, but nothing happens so they’re my only six and I can’t do anything with it
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ModerndickModerndick

Response from developer

That is definitely not the experience we want for you. We'd love the chance to get this sorted out. Please send us an email at Support@rockwallet.com or live chat on RockWallet.com so we can continue to work through this with you.

Profile deleting

My information was deleted
Jace-007Jace-007

Response from developer

I get how concerning that must feel. Your information shouldn't disappear, and we'd like to help determine what happened. Please contact support@rockwallet.com or live chat on RockWallet.com so the team can review your account and help get this resolved.

Great app

I’ve been a rockwallet customer for two years. This new version of the app has a lot of improvements, works a lot smoother. I transferred all my tokens here
CryptoBro1975CryptoBro1975