Incompetent support team
Response from developer
I understand how frustrating this must be, especially when you’re trying to use ACH with Capital One. Capital One is supported, so we’d like to look into what’s happening with your account. Please email us at support@rockwallet.com with your details so we can help.
Not cool
Response from developer
Thanks for the feedback. We’re glad you’re enjoying the new app! We completely understand the frustration of having small balances left behind. Because crypto transfers require network fees, a small amount can remain when the cost of moving it is close to the balance. We know that’s not an ideal experience, and feedback like this helps us understand where it can be improved. Please reach out to us at support@rockwallet.com; we're happy to help any way we can!
Can’t withdraw money
Response from developer
That is definitely not the experience we want for you. We'd love the chance to get this sorted out. Please send us an email at Support@rockwallet.com or live chat on RockWallet.com so we can continue to work through this with you.
Profile deleting
Response from developer
I get how concerning that must feel. Your information shouldn't disappear, and we'd like to help determine what happened. Please contact support@rockwallet.com or live chat on RockWallet.com so the team can review your account and help get this resolved.